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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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909 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Galleria Houston Hotel
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Showing 825: English reviews
Old Greenwich, Connecticut
Reviewed 21 August 2014

If they took the signage away you would think you were in Eastern Europe. Shoehorned into the Mall. No cafe, bar or restaurant - all are in the Mall. Swimming pool wedged between a multi story car park and industrial plant. Rooms OK. At 200 usd go to the Regis. If you get a room very cheap here maybe ok,...

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Helpful?
3Thank SimonBound
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear SimonBound, We appreciate your candor regarding your recent experience at the Westin Galleria. We regret to learn that the location of our property and pool caused a disruption in your stay. In regards to your comment about our dining options, we do have the Daily Grill restaurant located outside the hotel on the third floor entrance into the mall....

Nacogdoches, Texas
Reviewed 21 August 2014

Wanted a centrally located hotel for a quick getaway in Houston, TX. Chose this hotel and glad we did. Easy access to everything! The room was very clean and the beds were super, super comfortable! The customer service of the hotel staff was above amazing and I will definitely be staying here again real soon! Hats off to the staff...

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Helpful?
Thank msmjc
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear msmic, Thank you for you kind comments regarding your recent stay at the Westin Galleria. We thrive in providing our guest with a refreshing and relaxing stay and are glad that we fulfilled this commitment. We are elated to hear that you enjoyed our soothing rooms, Heavenly bed, and personalized instinctive staff. Here at the Westin we inspire in...

Austin, Texas
Reviewed 19 August 2014

Stayed at the hotel with a girlfriend for a night away. The hotel was very nice, the room was amazing, and the customer service was ***** STAR! Kudos to Enrikas Kucys at the front desk, he was very professional, relaxed, and made check in very easy! I will visit again, and will request for him to check me in and...

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Helpful?
Thank SwimRun2
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear SwimRun2, Thank you for your 5 star rating and uplifting comments. We are elated to hear that you enjoyed our serene and refreshing rooms during your memorable stay. Here at the Westin we possess the passion for excellence and strive to deliver personalized instinctive service and we are very pleased that Enrikas, our Senior Guest Services Manager, displayed this...

USA
Reviewed 12 August 2014

This is a great hotel if you plan on shopping at the Galleria mall. It is close to shopping and really good restaurants both in the Galleria and in the local area around. The property is showing wear and tear and really needs an upgrade. We were very disappointed with the pool area for this class of hotel. The staff...

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Helpful?
Thank VanessaKUSA
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear VanessaKUSA, Thank you for your review of the Westin Galleria, we appreciate all guest feedback. We are delighted to hear that you enjoyed our location and the great amenities that surround us. We strive in providing our guest personal instinctive service and we are elated to hear that we were able to provide this for you. You might be...

Oviedo, Florida
Reviewed 8 August 2014

I stayed here for two nights this week. There were a few mishaps (e.g., missed wake up call, bell service issues) but when I spoke with the manager she was very professional and compensated for the experiences quite well! The room was fine. I loved the placement of the electrical outlets which to me is always important. A/C worked extremely...

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Helpful?
1Thank dianegooslin1960
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear dianegooslin, Thank you for taking the time out to review your recent stay at the Westin Galleria. We regret that you encountered some inconveniences during your stay but are glad to hear that our Manager was able to mend your impression by providing instinctive customer service, which is one of our Westin standards. We are also glad to hear...

Reviewed 7 August 2014 via mobile

Positive: Convenient to the Galleria, 24 hour fitness centre, large shower head, reasonable sized room, Starbucks coffee making in the room. Comfortable bed with pillow options. Negative: Rooms tired, no mini bar, pool very small, room (even on level 20 has loud air-conditioning). Inconsistent quality to Westin brand in Australia (which is higher quality). I'll continue my quest for a...

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Helpful?
Thank Bindi G
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Bindi G, We greatly appreciate your valuable feedback on your recent stay at the Westin Galleria. We are glad to hear that you enjoyed certain aspects of our property such as the convenient location to the mall, our signature Heavenly shower and bed, and spacious rooms. You might be interested to know that our last renovation was in 2009...

Reviewed 2 August 2014 via mobile

Google map will direct you the wrong way to get to the valet station. Valet was nice. Not enough people to check us in but they added staff to accommodate. The rooms were clean. The bathroom is small and I couldn't figure out how to turn on the shower faucet I had to call the desk. The hotel is in...

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Helpful?
1Thank Leslie B
Kalyn W, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear Leslie B, Thank you for your recent review of the Westin Galleria. We are delighted that you enjoyed certain aspects of our property such as the helpfulness of our Valet, our refreshing rooms, and the convenient location into the mall. Here at the Westin we inspire to provide you with a tranquil and relaxing experience and apologize that there...

Texas
Reviewed 30 July 2014

We stayed a week here for a business convention. The property was a bit dated and not as attractive as I expected. But it was comfortable, and the staff were excellent. Being attached to the Galleria is, of course, the best benefit. Shopping and fantastic food surround you - we never used the car once we checked in. The worst...

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Helpful?
2Thank IMVesuvio
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear IMVesuvio, Thank you for taking the time to review your recent stay at the Westin Galleria. We welcome all guest feedback and appreciate your insight. We apologize that the aesthetics of the hotel caused a disruption in your Westin Experience. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards...

Austin, Texas
Reviewed 28 July 2014 via mobile

In general, I love the Westin because I know I'll get a great night sleep in their heavenly beds. Plush top mattresses, soft sheets, fluffy pillows. Yep, I'm a big fan but this time around I think we had a mattress in need of replacement. My back was killing me when I woke up and my husband said he had...

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Helpful?
2Thank CelestePeacock
Beaumont, Texas
Reviewed 28 July 2014

I have stayed at this property several times over the past few years for an annual seminar. This hotel has really improved over the past years. The rooms are very spacious, clean, and well appointed. The bed is very, very comfortable. What is really very nice is the service. Every staff I came into contact with during my stay was...

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Helpful?
1Thank DavidWB95
Jennifer R, Guest Relations Coordinator at Westin Galleria Houston Hotel, responded to this review

Dear DavidWB95, Thank you for your kind review of the Westin Galleria. We are thrilled to hear that our Staff assisted in providing you a memorable Westin Experience. We strive in providing our guest’s with personalized instinctive service and are elated that we fulfilled our commitment to you. It is disappointing that due to other guest’s in the hotel there...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $193 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#30 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
6 questions
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
“All is fine ..”
 of 5 bubbles TarekR749, 30 Oct 2016 | Read review
“stay away from the elevator rooms”
 of 5 bubbles WarwickBeauchamp, 5 Oct 2016 | Read review
“Higher floor”
 of 5 bubbles lovethecaribbean23, 3 Oct 2016 | Read review
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