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Westin Galleria Houston Hotel

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Westin Galleria Houston Hotel
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922 Reviews from our TripAdvisor Community

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Showing 837: English reviews
London, United Kingdom
Reviewed 20 September 2014 via mobile

I stayed here in July for business. The location of the hotel is great for any business you need to do in the Galleria area, and the location adjacent to the Galleria mall - with lots of shopping and restaurants - is also great for a business traveler. The staff of the hotel were fantastic - friendly and really went...

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Helpful?
Thank markk612
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear markk612, We greatly appreciate your kind words regarding your recent stay at the Westin Galleria. We are always thrilled to hear that our staff assist in creating a memorable Westin Experience. We hope to continue hosting you during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon

Seattle, Washington
Reviewed 11 September 2014

I was disappointed by this Westin Hotel. When I arrived at 8:30 PM, I was told that my room was not ready because they were busy and behind at 8:30 PM with housekeeping! The room itself was large but uninspired. The bathroom was not fully cleaned.I requested a wake up call at 8 AM and it did not happen until...

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Helpful?
1Thank seattlejim01
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Seattlejim01, We greatly appreciate your candor. We sincerely apologize for the inconveniences you endured during your stay with us and assure you that this was an exception to the level and quality of service we strive in providing. We hope to have the privilege of hosting you during any future travels to the Houston Galleria area so that we...

Fort Lauderdale, Florida
Reviewed 10 September 2014

I'm a Starwood platinum member, timeshare owner and lifetime gold member. I was a assigned a connecting room with two double beds. Additionally, the balcony is not accessible but there is no indication of that on the website. Look elsewhere when in Houston.

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Helpful?
1Thank john s
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear John S. Thank you for taking the time to review your recent stay at the Westin Galleria. We sincerely apologize that we did not effectively communicate the inaccessibility of the balconies on our property. We would like to invite you to our sister property on the other side of the Galleria mall as those balconies are still accessible. We...

Reviewed 10 September 2014

Stayed for 2 nights in a deluxe room. Check in was very friendly and we were given a great room on the 20th floor. Very clean with terrific city views. I'm a fussy sleeper but I have stayed in 3 Westins now and can honestly say I have never woken once in any of their rooms. Well, obviously I did...

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Helpful?
Thank Downroute9
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Downroute9, Thank you very much for your review of the Westin Galleria. We are elated that you and your family enjoyed your Westin experience. Our heavenly beds are incredibly inviting and it is always a shame when you have to get up and ready for the day! We hope to have the opportunity to host you and your family...

Miami, Florida, United States
Reviewed 8 September 2014

The hotel was nice. We went for a wedding back in March of this year. The room was spacious, and I loved that we were so close to the Galleria mall. The issue was that they took out over $100 upon check-in, with no prior notice or anyone telling us anything when we were checking in. They need to be...

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Helpful?
1Thank Alina C
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Alina C. We thank you for the insight regarding your recent stay at the Westin Galleria. We sincerely apologize for not effectively communicating the incidental hold at the time of check-in. It is standard practice for a hold of $100 to be placed on the credit card for incidentals that is then released at the time of check-out. It...

Houston, Texas
Reviewed 8 September 2014

Stayed here for a company Christmas party. I think the rooms are a tad dated but it suited our needs. The walkout balconies are a nice touch. There isn't much of a wow factor, hence the 4 stars and not 5, but the hotel is ideally located and the staff were very helpful and professional.

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Helpful?
1Thank KS1019
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear Milah83, Thank you for taking the time to review your stay at the Westin Galleria. We hope you enjoyed your Christmas party and hope to have the opportunity to host you again this holiday season. Be well, Jennifer Rincon Guest Relations Supervisor

Houma, Louisiana
Reviewed 5 September 2014

Everything went smoothly here for our family of 5. We had two adjoining rooms with double beds in each. Everything was clean and comfortable. The breakfast downstairs (although IN THE MALL!!) was delicious, and very charming. Reminded me of a nice Manhattan restaurant we used to go to as kids :)

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Helpful?
Thank houmalagirl
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear houmalagirl, We greatly appreciate the time you took to review your recent stay at the Westin Galleria. It pleases us to hear that you and your family enjoyed your Westin Experience. We hope to have the privilege to host you and your family during any future travels. Kind regards, Jennifer Rincon

Birmingham, Alabama
Reviewed 2 September 2014

This hotel was good, but it lacks the Westin quality in service and physical appearance/layout that one would expect. We arrived by taxi around 3:30 PM on a Saturday. There was no one to greet us or take our bags. We went into the very small lobby, and we were told that our reserved room would be ready in 15...

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2Thank Terri879
Frankfurt am Main, Deutschland
Reviewed 1 September 2014

The hotel is a part of the Galleria Mall so u are straight in the shopping paradise with a big food court that offers health food too. The rooms are comfortable and the bed is very cosy. I liked the way how the staff is taking care of the guests. The gym of the hotel is big and offers a...

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Helpful?
Thank mileshighclub
Jennifer R, Guest Relations Supervisor at Westin Galleria Houston Hotel, responded to this review

Dear mileshighclub, We appreciate your review of the Westin Galleria. It gives us great pleasure to be able to provide you with memorable Westin experiences. We hope to continue providing you with instinctive service during any future visits to the Houston Galleria area. Kind regards, Jennifer Rincon Guest Relations Supervisor

Austin, Texas
Reviewed 31 August 2014

Loved it, I loved how the rooms were sound proof for one. Above the mall, yeah!! I think the only down side was the parking, you can park your own car in their garage but it was still a crowded parking lot. But other than that I would definetly stay here again. The pool was big and nice too.

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Helpful?
1Thank Elizabeth G

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Galleria Houston Hotel

Address: 5060 W Alabama St, Houston, TX 77056-5801
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $213 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Galleria Houston Hotel 4*
Number of rooms: 487
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Also Known As:
Westin Houston
Houston Westin
Hotel Style:
#31 Luxury Hotel in Houston
#125 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Galleria Houston Hotel staff and other travellers.
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Questions? Get answers from Westin Galleria Houston Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on high floor - I enjoyed the workout room which included a spin bike”
 of 5 bubbles Kari04151970, 18 Jan 2017 | Read review
“book early (4+ weeks in advance) to get favorable rates.”
 of 5 bubbles 494zafars, 30 Dec 2016 | Read review
“Higher floors have great city/skyline views.”
 of 5 bubbles Tracytravelsfun, 14 Dec 2016 | Read review
“Don't take the rooms close to the elevators”
 of 5 bubbles Dan_98765, 10 Nov 2016 | Read review
“Views of rooftops of the Galleria Mall only.”
 of 5 bubbles Bookshelfish, 4 Nov 2016 | Read review
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