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Stayed here to attend college sporting event wherein this hotel was named the "team" hotel. After making the non changeable, no cancelation reservation on December 14th, I immediately received an email asking if I would like to "upgrade" to a deluxe room on our upper...More
6 Thank Joseph C
Response from Veli S, Guest Relations Coordinator at Westin Galleria Houston HotelResponded 22 January 2015
Greetings Joseph C,
We appreciate you providing feedback on your recent stay at the Westin Galleria Houston. We strive to provide all of our guests with a revitalizing experience and regret that we failed to provide this for you. I do apologize that we were...More
My wife and I stayed three nights in the Western Galleria in Houston, just after Christmas. After a flight of 11 hours and a delay at the car rental of 1 hour, the reception at the Western Galleria was not really warm. Albeit that my...More
1 Thank Marnix V
Response from Veli S, Guest Relations Coordinator at Westin Galleria Houston HotelResponded 2 January 2015
Good morning Marnix V,
Thank you for providing us with feedback on your recent stay at the Westin Galleria Houston. We strive to accommodate all of our guests with a relaxing and rejuvenating experience and I apologize that this was not the case. Although this...More
I starting staying at Westin Houston a few months ago every time I come to Houston which is about twice a month on average. Great location with nice nightlife and about 10 minutes from downtown.
Unlike most hotels thee is no restaurant directly in the...More
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 2 January 2015
We appreciate your continued loyalty to the Westin Galleria, and that our location assists in providing you a memorable Houston experience. We sincerely apologize that due to limited number of suites we have not been able to provide you with an upgrade. We...More
The Westin Galleria is in a great location. And the room was very clean and comfortable. Feather pillows and white linens are great. The housekeeper noticed that I used the camomile tea - so the next night, she left two. Very thoughtful. And the room...More
We stayed here for a teaching conference. A guy was given a key to our room while we slept on second night! Hotel management made it out to be our fault! Worse experience ever! Think twice before staying here. The location is good but that...More
1 Thank UTPBmom
Response from Jennifer R, Guest Relations Supervisor at Westin Galleria Houston HotelResponded 28 December 2014
Thank you for taking the time to review your recent stay at the Westin Galleria. We genuinely regret the experience you endured and appreciate you having brought this to our attention. We take the safety and security of our guests very seriously and...More
US$144 - US$320 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#33 Luxury Hotel in Houston
#125 Business Hotel in Houston
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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