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Absolutely superb hotel in downtown Houston. Stayed here for two nights one week apart. Well located with direct access to the Galleria shopping mall. Staff were really helpful and nothing was too much trouble.
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 18 March 2015
Your kind words regarding our property's location and welcoming staff are greatly appreciated. We are elated that your stay with us warranted a 5-star rating and look forward to hosting you again in the future.
We've stayed at the Westin Oaks a few times. Each time there seems to be an issue and I have to point out that for the cost you could stay at a nicer hotel. You're paying for the location. The first time we stayed here...More
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 16 March 2015
Thank you for taking the time to review your recent stay at the Westin Oaks. We value all guest feedback and greatly appreciate you having brought this to our attention. We would like to gather more information regarding your stay if you can...More
Our room for Friday and Saturday nights was spacious and well appointed. We had a problem with noise and cigar smoke coming from the next room and the hotel personnel promptly handled the issue. The hotel being part of the mall is very convenient but...More
Thank Charles P
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 12 March 2015
Greetings Charles P,
Thank you for leaving such kind words regarding our spacious rooms and close proximity to the Galleria Mall. Our new elevator system is a convenience we hope all of our guests enjoy and, while we are glad to hear that our staff...More
When we checked in at the Westin Oak Houston at the Galleria Hotel nobody warned us about the ongoing construction outside the hotel. During our stay the noise was unbearable including the noise from the traffic on Westheimer Av. The windows at this hotel are...More
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 10 March 2015
Thank you for taking the time to leave feedback on your stay at the Westin Oaks. I sincerely apologize for the noise disturbances caused by the construction just outside of the Westin Oaks. The Galleria Mall has begun construction on a new wing...More
There is a massive construction project in front of the hotel with jackhammers going all day. Avoid this place for the foreseeable future if you expect any rest during the day. Otherwise this is a typical decent Westin, just a shame to have the nuisance...More