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Westin Oaks Houston at the Galleria

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Traveller (160)
Room & Suite (260)
Dining (24)
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Overview
  • Excellent29%
  • Very good36%
  • Average20%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Reviews (800)
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261 - 265 of 718 reviews
Reviewed 13 March 2015

Absolutely superb hotel in downtown Houston. Stayed here for two nights one week apart. Well located with direct access to the Galleria shopping mall. Staff were really helpful and nothing was too much trouble.

Thank reyton01
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 18 March 2015

Greetings reyton01, Your kind words regarding our property's location and welcoming staff are greatly appreciated. We are elated that your stay with us warranted a 5-star rating and look forward to hosting you again in the future. Kind Regards, Veli Shah

Reviewed 12 March 2015

We've stayed at the Westin Oaks a few times. Each time there seems to be an issue and I have to point out that for the cost you could stay at a nicer hotel. You're paying for the location. The first time we stayed here...More

Thank tmde
Response from Jennifer R, Guest Relations Supervisor at Westin Oaks Houston at the GalleriaResponded 16 March 2015

Dear tmde, Thank you for taking the time to review your recent stay at the Westin Oaks. We value all guest feedback and greatly appreciate you having brought this to our attention. We would like to gather more information regarding your stay if you can...More

Reviewed 9 March 2015

Our room for Friday and Saturday nights was spacious and well appointed. We had a problem with noise and cigar smoke coming from the next room and the hotel personnel promptly handled the issue. The hotel being part of the mall is very convenient but...More

Thank Charles P
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 12 March 2015

Greetings Charles P, Thank you for leaving such kind words regarding our spacious rooms and close proximity to the Galleria Mall. Our new elevator system is a convenience we hope all of our guests enjoy and, while we are glad to hear that our staff...More

Reviewed 5 March 2015

When we checked in at the Westin Oak Houston at the Galleria Hotel nobody warned us about the ongoing construction outside the hotel. During our stay the noise was unbearable including the noise from the traffic on Westheimer Av. The windows at this hotel are...More

Thank Freco1969
Response from Veli S, Guest Relations Coordinator at Westin Oaks Houston at the GalleriaResponded 10 March 2015

Greetings Freco1969, Thank you for taking the time to leave feedback on your stay at the Westin Oaks. I sincerely apologize for the noise disturbances caused by the construction just outside of the Westin Oaks. The Galleria Mall has begun construction on a new wing...More

Reviewed 26 February 2015

There is a massive construction project in front of the hotel with jackhammers going all day. Avoid this place for the foreseeable future if you expect any rest during the day. Otherwise this is a typical decent Westin, just a shame to have the nuisance...More

2  Thank DNMJR
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About
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$146 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$362 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 Luxury Hotel in Houston
#112 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (160)
Room & Suite (260)
Dining (24)
Pool & Beach (24)
Amenities (12)
Business Centre & Event Rooms (6)
Questions & Answers
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Evann724
4 November 2016|
AnswerShow all 2 answers
Response from TXHOUNDDOG | Reviewed this property |
Sorry we have no kids so can't help you there.
0
Votes
396george1967
30 August 2016|
AnswerShow all 4 answers
Response from MRCBR | Reviewed this property |
No, you select your floor and there are no buttons once inside the elevator.
0
Votes
Tracy K
26 July 2016|
AnswerShow all 2 answers
Response from Luis B | Reviewed this property |
When I have stayed at The Westin in Houston, the concierge has always been helpful to get transportation anywhere around the Greater Houston area. Specially touristic places.
0
Votes
Room Tips
"find out what floors they are renovating and choose something far away"
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"Rooms that face Westheimer do offer a much prettier view but are a bit more noisy. The back of the hotel is..."
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"I don't remember where I was facing, but my room had a great view. Ask for the views when checking in."
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"Just ask to be kept away from floors being renovated. The desk person told he was going to put me as high as..."
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