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Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
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693 Reviews from our TripAdvisor Community

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There are newer reviews for Westin Oaks Houston at the Galleria
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Showing 627: English reviews
San Antonio, Texas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 April 2014

Free parking at the Galleria is a plus if you stay at this Hotel. The rooms are spacious and very comfortable and a good place to retreat to in between shopping excursions. Our family gives one another gift certificates and money for Christmas and we book this hotel for Jan.2 for two days of shopping which is a good way... More 

Helpful?
Thank frank v
Analia C, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear frank v, We are very thankful for your 4-star review at the Westin Oaks! Your continue patronage is greatly appreciated. We are thrilled to know that everyone in your family enjoyed our large modern Westin rooms and that our convenient location assisted in providing you an exhilarating visit with us. We hope to continue being able to provide you... More 

Texas City, Texas, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2014

Stayed at the Westin at Westheimer for business for one night. Overall a very pleasant experience. Rooms top notch with plenty of space and updated interiors. Large TV with good channel selection. The 2 queen beds were well done with high thread linen. Parking valet very courteous and prompt. There is a free parking lot as well if you would... More 

Helpful?
1 Thank HKSurgeon
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear HKSurgeon, We greatly appreciate the kind review of your recent stay at the Westin Oaks. We are thrilled that you enjoyed all aspects of your stay including the Heavenly bedding. We strive in providing our guests with an atmosphere where they are able to recharge and renew and are pleased to hear that we fulfilled our commitment to you.... More 

Dallas TX
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 March 2014

I chose this hotel for its location attached to The Galleria, which was great for the shopping we had planned for a girls/rodeo weekend. The staff was very friendly, helpful and accommodating. The restaurant, unlike a lot of hotel restaurants, was really good. Clean, comfortable room with nice amenities. My only real complaint would be with Westin's "green" program -... More 

Helpful?
1 Thank missgrl
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Missgrl, We are thrilled that you were able to enjoy a girls weekend at our hotel! We regret that we did not thoroughly explain our Make a Green Choice Program and that this caused a disruption in your stay. With the Make a Green Choice program we do not enter the room, however we will replenish any amenities upon... More 

Moscow
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 March 2014

I was in Houston to on business purposes and want to share impressions about my week stay at Westin Oaks Hotel. The apartment was booked in advance by the company I work for that is why I did not pay for it. The room as well as my queen-size bed was really huge (especially in comparison with normal rooms in... More 

Helpful?
1 Thank Maria C
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Maria C, We appreciate your kind review of the Westin Oaks. We regret that we were not able to assist you further in getting your tablet to connect to our wifi. It is great to hear that our staff was helpful though in assisting you during your stay. We hope to have the opportunity to host you again and... More 

Dallas, Texas
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 March 2014

This hotel had started to show it's age when I last stayed several years ago. Fortunately the ownership has reinvested and it is back. The rooms are fresh and roomy, the new elevator system (dispatched to your floor) is great and eliminates one of the biggest problems at the hotel. Hotel staff is helpful and friendly. This hotel is all... More 

Helpful?
1 Thank James C
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear James C, We sincerely appreciate your kind review of the Westin Oaks. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and are thrilled to hear that we fulfilled our commitment to you. We hope to continue providing you instinctive service during any future travels to the Houston Galleria area. Best wishes, Jennifer... More 

Hyattsville, Maryland, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

I stayed at the Westin Oaks this past weekend (Friday and Saturday night) because we flew into for my dad's 70th birthday. At first I was pretty hyped that the hotel was adjoined to the mall. BUT after searching for parking for 30 minutes one time, and having to pay $7 for 10 minutes (so I could run upstairs and... More 

Helpful?
1 Thank ArtNSoulEscapes
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear ArtNSoulEscapes, We appreciate your review of the Westin Oaks. We regret that parking caused a disruption in your stay and that we did not provide you with a suitable alternative or solution. In regards to the refreshment center in the room, we sincerely apologize for not having effectively communicated to you that the refreshment center stays at room temperature.... More 

Sittard, The Netherlands
Level Contributor
138 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 7 March 2014

Although this hotel is located great (@ the Galleria Mall) it's services are moderate. For 3 days internet paying $ 26 is too much, using the business center to print 3 pages cost me $ 10. The breakfast is poor, normally you have a buffet, here you have to go to a restaurant etc.. The rooms are good but over-priced.... More 

Helpful?
2 Thank Neierke
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Neierke, We appreciate your candor regarding your recent stay at the Westin Oaks. We regret that we did not provide you with a true Westin Experience. It is disappointing to hear of the inconveniences you endured. Please be assured that we have discussed your comments with our Director of Housekeeping and Broadband so that we can take corrective measures.... More 

Fairfield County, CT
Level Contributor
241 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 February 2014

I was a little apprehensive about the property reading some of the other reviews regarding the poor state of this hotels facilities. I was on the 4th floor which looks recently renovated. Other guests at the group event I attended said their floor had also been renovated. I'm not sure about all floors. It looks like a cheap renovation. The... More 

Helpful?
2 Thank nodrama1
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear nodrama1, We appreciate you taking the time to review your recent stay at the Westin Oaks. We regret that we did not provide you with a relaxing and rejuvenating stay with us. It is never our intention to cause any inconveniences to our guest and regret having caused one in yours. We would like to gather more information from... More 

Victoria, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2014

One of these days I will learn! The location is great if you need to be close to the mall but this will come at a price. Parking is a NIGHTMARE (SHARED WITH THE MALL!!) and it seems like this hotel is always under some kind of construction!?! The last time we stayed with Westin Oaks the a/c was broke... More 

Helpful?
3 Thank jessica s
Jennifer R, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review

Dear Jessica S, Thank you for taking the time to review your recent stay at the Westin Oaks. We regret that parking at the hotel caused a disruption in your stay and that we were unable to assist you with extending your reservation. There are certain types of reservations that we unfortunately do not have access to and sincerely apologize... More 

Lafayette, Louisiana
1 review
Reviewed 2 February 2014

The food in their restaurant is gourmet good! Smoked cheese on the nachos, fresh green juices in the morning, almond milk for my coffee helped me have a wonderful experience. The hotel was attached to the galleria so it was nothing to go shopping! We never left the hotel between hearing our speaker's event and the shopping! I worked out... More 

Helpful?
Thank stephaniesherie

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 

Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Rd, Houston, TX 77056-5602
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: $196 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin
Hotel Style:
#33 Luxury Hotel in Houston
#112 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Westin Oaks Houston at the Galleria staff and other travellers.
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Questions? Get answers from Westin Oaks Houston at the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Put the "cheesecake factory" into your navigator for directions to the Westin Oaks entrance is right next door.”
 of 5 bubbles 128kodak, 22 Nov 2016 | Read review
“the traffic in this area is very congested. I would suggest checking in and leaving late morning or early afternoon.”
 of 5 bubbles firefighter57, 6 Oct 2016 | Read review
“Ask for a room facing the Westheimer for a good view--but the traffic can be a bit noisy”
 of 5 bubbles Penelopesparkles, 26 Sep 2016 | Read review
“Avoid rooms close to lifts.”
 of 5 bubbles nicow449, 15 Sep 2016 | Read review
“Choose a high floor.”
 of 5 bubbles Robinson72, 7 Sep 2016 | Read review
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