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Comfort Inn & Suites West

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#16 of 20 Hotels in Katy
Certificate of Excellence
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1 room 2 adults 0 children
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Comfort Inn & Suites West
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73 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Reviewed 19 March 2017 via mobile

I would not recommend this hotel..her name is McDonald and Do Not trust her with your credit card. I received unauthorized charges on my account by her. The staff is not hospitable but genuinely fake. Stayed one night and would not return even for free.

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Helpful?
Thank Mrs. Taylor M
Ontario, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 28 December 2016

Maybe it was because we stayed in a Quality Inn the night before, but we were very impressed with this Comfort Inn & Suites. The room was a little small, but everything was spotless, the bathroom had been re-done, the bed was comfy, and there were lots of eating places within walking distance. The free breakfast was also great with...

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Thank StanleyandMarie
About Hotel's Favourite Review
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time out of your day to complete this review for our hotel. We really appreciate your business and loyalty. We hope to see you again soon, we'll keep the breakfast hot for you! Guest Relations Manager Sarah Krumrey

Corpus Christi, United States
Reviewed 24 January 2017

Room use to be a smoking room. The smell was still obvious. All else was very good. Room was roomy. Bed was very comfortable, morning breakfast was very good. Staff was very friendly. Will stay again.

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Thank Irene W
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time out of your day to complete this review for our hotel. I do apologize for the odor in the room, we are working hard to remove the smoke smell and we do appreciate your feedback about the room. We are truly grateful for your business and loyalty. We hope to see you...

Katy, Texas
Reviewed 15 October 2016

My favorite thing about staying here is the welcoming and friendly staff. The rooms are clean, the air works well, everything you would expect. BUT, the front desk staff is wonderful. They take the time to ask how you are doing, and actually listen to the answers. They give great suggestions on things to see while in the area. I...

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Helpful?
Thank AndieW321
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time to complete this review for our hotel. We loved having you stay with us and look forward to more visits in the future. We really appreciate your business and loyalty. Come back and see us soon! Have a great day! Guest Relations Manager Sarah Krumrey

Reviewed 23 July 2016 via mobile

Last night I stayed in one of the jacuzzi rooms. By the looks of the hotel, you'd think you'd get top notch service and a spotless room. Unfortunately that was not the case. Upon walking into the jacuzzi room you get slapped with the smell of old water and mildew. It was so bad that I had taken the air...

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2Thank Aiuella F
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Dear Aiuella, Thank you for your business for using our hotel on July 22nd. Our hotel as been serving the Katy area for many years and we pride ourselves with a honest staff. Our hotel is 100% non-smoking, violations of this policy results in a $250 for deep cleaning to prepare for next guest. Our hotel is also equipped with...

San Diego, California
Reviewed 6 July 2016

I come to Katy a few times a year to visit family. I am never disappointed with the quality and staff service. Great rooms, clean bedding and towels. Convenient location. Close to the mall and waterpark. Great hot breakfast too.

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Thank mcdonaldcourt77
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time to complete this review for us! We appreciate your business and loyalty, and of course you. We take great pride in our hotel so we are always glad to hear about our guest enjoying their stay here with us. We look forward to seeing you again! Sarah K Guest Relations Manager

Reviewed 5 July 2016

A good hotel for a reasonable rate. The room itself was excellent, but parking and access to the room was not as easy as some other hotels I've stayed at. The staff was nice enough, but seemed a little overwhelmed at times. Breakfast was better than most I've stayed at, so I will stay here again.

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Thank Laura M
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time to complete this review for us! We appreciate your business and loyalty, and of course you. We are really glad to hear you enjoyed your stay at our Comfort Inn & Suites. We look forward to seeing you again! Sarah K Guest Relations Manager

Oklahoma City, Oklahoma
Reviewed 5 July 2016

Pleasant stay. We were in room 101 which was toward the end of the hallway and very quiet. the only minor inconvenience was parking -- there was a nearby entrance but only three parking spots and they were always full. Room was a reasonable size, Internet access was definitely better than we have often seen in a hotel. The hot...

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Thank Jean P
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time to complete this review for us! We appreciate your business and loyalty, and of course you. We take great pride in our hotel so we are always glad to hear about our guest enjoying their stay here with us. We look forward to seeing you again! Sarah K Guest Relations Manager

Red Oak, Texas
Reviewed 20 June 2016

I booked a room for this hotel 1/13/16. I booked and prepaid online. When I printed my reservation information, I noticed I had inadvertently booked a smoking room. I called immediately to change the room to a non-smoking room. The person I spoke with at the front desk informed me that I had booked a smoking AND a non-smoking room....

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Thank jpjpwp
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

On behalf of the management, we would like to extend our apologizes for the stress this may have caused. We understand your frustrations, however these problems do occur when the room is prepaid. I have spoken with management and they are extremely sorry for the miscommunication; several attempts were made to contact you however there was not connection. Your credit...

Grand Prairie, Texas
Reviewed 15 June 2016

came into Katy for a short visit - the room was ready around 2pm which allowed us to get checked in and go off for some local fare. Lots of choices nearby so we didn't have to go far for a great meal. The room was clean, bathroom was clean, no odors, everything fresh, we went out for the evening,...

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Thank Gus2c
Guest R, Guest Relations Manager at Comfort Inn & Suites West, responded to this review

Thank you so much for taking the time to complete this review for our Comfort Inn & Suites in Katy. We really appreciate your business and loyalty to our hotel. I'm glad to hear your stay with us was an enjoyable one and I hope we can see you again soon! Please let me know if there is anything I...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We welcome all guests to the Comfort Inn & Suites of Katy, Texas. We have recently updated our business suites that are sure to make your stay with us more relaxing! Our wireless internet makes work much easier for our corporate travelers and our indoor pool (not heated) is loved by all including families with children. We have complimentary HOT breakfast, business center, fitness area and laundry facilities. If you are traveling with large vehicles or trailers please call ahead for availability. Our property is your home away from home and we love having you here! ... more   less 

Additional Information about Comfort Inn & Suites West

Address: 22025 I-10, at Mason Road, Katy, TX 77450
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: $106 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites West 2.5*
Number of rooms: 89
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Also Known As:
Comfort Inn & Suites West Hotel Katy
Comfort Inn And Suites West
Comfort Inn Katy
Comfort Inn West
Katy Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites West staff and other travellers.
1 question
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Fort Myers Beach, Florida
2 months ago

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Questions? Get answers from Comfort Inn & Suites West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here! There are plenty of other hotels in the area for a comparable rate and much better customer service.”
jpjpwp, 20 Jun 2016 | Read review
“a good room for me is one with a view of anything but a wall and not far from checkin.”
Gus2c, 14 Jun 2016 | Read review
“Don't get room 129.”
retired42, 7 Apr 2016 | Read review
“W#e take room assigned and did not have any problem with noise.”
522lindaa, 14 Oct 2015 | Read review
“updated property and nice and clean rooms”
farahs441, 26 Sep 2015 | Read review
5 of 5