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Holiday Inn Express Hotel & Suites Katy

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Holiday Inn Express Hotel & Suites Katy
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Katy
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Showing 85: English reviews
Katy, United States
Reviewed 12 August 2015

My experience at this hotel was wonderful. I couldn't have ask for anything else but a quiet night and comfortable bed. The hotel was cleaned and above my expectations for and Express. I have already booked my next visit to Katy at this place. Front Desk staff were amazing, Way to Go, Great Job!

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Helpful?
Thank Jim H
Reviewed 8 August 2015

This hotel is very cozy and have the most friendliness staff. I was there for the weekend and even thou this was not a luxury hotel, they treated you as if was. From the room to the nice breakfast they serve in the morning. Fitness center was a great plus, it's very large not like some other hotels with small...

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Helpful?
Thank Harvey R
Wilmington, Delaware
Reviewed 1 July 2015

Hotel was centrally located to tons of restaurants and the drive through Margarita place! Easily accessible from major highways. It was very clean although a bit run down. The pool was nice; however, because it is right off the highway, there is no quiet relaxation. The only real issue was the breakfast. It was not good. The eggs were watery,...

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Helpful?
Thank soccergal_34
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear soccergal_34, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding the internet service. However, we’re sorry we fell below your expectation regarding the breakfast selection which was unacceptable. We will address...

Virginia Beach, VA
Reviewed 27 May 2015

I stayed here for one night and it served its purpose. Nothing special - the room had a funky smell upon check-in, but it didn't bother me for the rest of the stay. It was clean and the linens smelled fresh and clean. The hotel is located right on the high-way, but there are restaurants within walking distance. Front desk...

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1Thank Ckthomas00
Reviewed 6 April 2015 via mobile

Long story short, housekeeping stole from me, manager did nothing!! He fought with me and basically told me I misplaced my items and they didn't steal from me. He stated he does an extensive background check on all his employees. Corporate is handling it now!

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Helpful?
2Thank bebevaughn
Jim_HX5133JA, Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

BEBEVAUGHN, we apologize you left your items behind and we were not able to recover them for you. We recommend to all our guest to double check their room before they leave. As for our staff we do have random security checks with all staff, and we have not had any negative response with this. I do hope you locate...

LaPlace, Louisiana
Reviewed 30 March 2015

I am a Platinum Elite a member of the HIG and this hotel should be a training model for the HIE chain. It has exceptionally clean, large comfortable rooms with very comfortable beds. The bathrooms are like new with everything well stocked. Everything in the mini kitchen was clean and worked as it should.The entire staff are all professional, courteous,...

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Helpful?
1Thank BryanH987
Jim_HX5133JA, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome!! BRYANH987, for your comments and rating. We are happy to hear you had a wonderful stay. We strive for excellence and glad to know you had a great experience. Please come back and visit us again. J Hernandez GM

Singapore, Singapore
Reviewed 26 February 2015

The location is perfect, with easy access to energy corridor of Houston. Lots of places to shop and dine within 3 miles radius. Katy Mills mall is within a 10 mins drive. The service at the hotel is outstanding and the staff are excellent. Hotel amenities are good and the condition of the hotel room is new. For the last...

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Helpful?
Thank MuthuChezhian
Jim_HX5133JA, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Awesome!!! Thank you for your 5 star rating. We are happy to hear you had a great hotel experience, and we look forward to you visiting us again. Please note if there is anything we can do better let us know. Once again, Thank you! J Hernandez GM

Scott
Reviewed 16 February 2015

Small glitches at this particular location added up to a slightly below average HIE experience: Loose toilet seat. Scuffs and marks in various places. A/C fan could not be set to "always on" to mask noise. No sleep mode on TV. No fruit in breakfast room. Sickeningly over-perfumed stairways.

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Thank Clint F
Jim_HX5133JA, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you for your comments and we apologize for any inconvenience you may have encountered. We strive for excellence and apologies for failing. I have made note of your comments and will review with our staff in making sure this is corrected. I do hope you will give us another opportunity to make it right. J Hernandez GM

North Arlington, New Jersey
Reviewed 12 February 2015

I booked this hotel for some guest visiting me, and for sure they were disappointed. The staff was pretty rude since check in. We arrived earlier than the regular checkin time so they asked us to wait or either get a fax from the travel website to consider an early checkin. They accommodated us but without our knowledge changed our...

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Helpful?
Thank samsamnj
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Dear samsamnj, I appreciate you taking the time to comment about your experience. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. However, it is regrettable if the services received surrounding your reservation did not live up to your expectations. Please know that this is not reflective of...

Georgetown, Texas
Reviewed 25 January 2015 via mobile

This hotel is newer and conviently location to the entire west side of houston, or if you need to drive downtown. I was also within an hour of IAH as well. Staff had a great attitude. The shower was good and the breakfast was typical for this grade of hotel.

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Helpful?
Thank Douglas L
Jim_HX5133JA, General Manager at Holiday Inn Express Hotel & Suites Katy, responded to this review

Thank you Douglas L, for your comments and we appreciate you taking the time to let us know how we are doing. Please come back and visit us again. J Hernandez GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to One of the Best Hotels in Katy, TexasBecause we're in West Houston, our hotel's location brings guests close to the fun of the big city while avoiding the crowded atmosphere. The Holiday Inn Express® Hotel & Suites Katy is convenient for every traveler since it's right off I-10.Our hotel's business-minded guests are always pleased by the great location and facilities. If you need to host an event, our large, dividable meeting room is ideal, and the Business Center and free high-speed, wired and Wi-Fi access make it easy to polish your presentation before the big meeting. Since we're on the west side of Houston, our hotel's guests are just six miles from the Energy Corridor with CITGO, BP, Shell, BAE Systems. DNV, Academy Offices and others.There's so much to discover and do near Katy with our location along I-10. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Katy

Address: 21010 Katy Fwy, Katy, TX 77449-7770
Region: United States > Texas > Texas Gulf Coast > Katy
Price Range: $153 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Katy 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Katy
Hotel Style:
#6 Business Hotel in Katy
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Katy staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay off the 1st floor.”
 of 5 bubbles Niall1963, 31 May 2016 | Read review
“King Suite is worth the money.”
 of 5 bubbles hlewallen, 19 Apr 2016 | Read review
“Easy access”
 of 5 bubbles caraw435, 15 Dec 2015 | Read review
“Get a room round the back unless you can sleep as if on the freeway”
 of 5 bubbles E1062QGalans, 19 Nov 2015 | Read review
“Not sure where to send you but what I saw all the hotel would be a great choice.”
 of 5 bubbles 273jimh, 11 Aug 2015 | Read review
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