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SpringHill Suites Houston Katy Mills

108 reviews
#18 of 23 Hotels in Katy
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Traveller (23)
Room & Suite (14)
Dining (3)
Overview
  • Excellent30%
  • Very good26%
  • Average19%
  • Poor10%
  • Terrible15%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Reviews (108)Write a Review
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All reviewsfree breakfastcomfortable beddefinitely stay here againwaffleshoustonmallinterstatemattresswalmart
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1 - 5 of 99 reviews
Reviewed 5 weeks ago

We are Silver Elite members for Marriott rewards. We originally took the survey after our stay but our 3 star rating never got posted. We contacted Customer Care twice (sept and oct 2017) and said they will get back to us within 5 business days...More

1  Thank FrugalMom90
Reviewed 26 November 2017 via mobile

I wasn’t able to sleep on the sheets. Kinda hard to enjoy probably the last thanksgiving ever with my dad when I was exhausted from sleeping on sheets that felt like a whole box of detergent was used in cleaning. There are better hotels close...More

Thank Tammy A
Reviewed 16 October 2017

I am a Platinum member with Marriott. When i couldn't make my reservation at Springhill Suites in Katy Mills(I stayed at another Marriott property), i called the 800 line and received a cancellation confirmation email. The charge showed up on my cc statement and when...More

1  Thank JFBheyouknowme
Reviewed 3 October 2017

I have never been treated so poorly at a hotel by staff. When I explained to her that I would be escalating the issue her comment was "I look forward to it". We where a victim of Hurricane Harvey. We took out all our items...More

Thank marianneknox5
Response from Cassandra L, General Manager at SpringHill Suites Houston Katy MillsResponded 3 October 2017

Dear Mrs. Knox, I can understand how you may feel. We have spoken on the phone and would like to explain you further if needed about the charges on your folio. You can call me at 281-644-4455 and ask for me and I would be...More

Reviewed 14 August 2017 via mobile

This place is filthy. There are way too many other options in Katy that have to be far better. If you're a Marriott member go to the Courtyard right down the street because you will be very disappointed with this place. From trash in the...More

2  Thank kym72
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$98 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$98 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (14)
Dining (3)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Stay away, bad management."
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"Avoid #115 to avoid elevator noise. Other than that small issue, hotel was quite."
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"Go to another hotel"
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"Get a room facing the mall, for maximum quiet"
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