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Homewood Suites by Hilton Laredo at Mall del Norte

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#6 of 37 Hotels in Laredo
Certificate of Excellence
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Homewood Suites by Hilton Laredo at Mall del Norte
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330 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Laredo at Mall del Norte
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Showing 232: English reviews
Reviewed 2 September 2016 via mobile

Very convenient since hotel is right next to mall. Rooms are very comfortable , and have everything you may need . Like a mini "home". Service overall is great , especially Veronica . She is wonderful , always smiling , service that make you want to come back.

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Helpful?
Thank Delisa M
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Delisa, Thank you so very much for the Great review. We too agree that our hotel has one of the best locations in Laredo right behind the Mall De Norte and with so many surrounding restaurants. It also wonderful to see that you enjoyed your stay with us. Our team puts a lot of effort into training and delivering...

Austin, Texas
Reviewed 17 August 2016

Rooms very clean lots of space , staff super friendly , and hot breakfast buffet very tasty ! I recommend this hotel , you can walk to the mall and lots of restaurant options , absolutely luv this hotel

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 636arnoldg
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Arnold, We are so thrilled to know how much you enjoyed your visit with us! Thank you for choosing our Homewood Suites in Laredo Texas and for sharing your experience on TripAdvisor. We work so hard to provide an outstanding experience for our guests and I genuinely appreciate your compliments regarding our team and the breakfast. When your travels...

Tampa, United States
Reviewed 8 August 2016

This location provided a warm, friendly and helpful stay. One of the staff members was very forthcoming with providing helpful and useful information on finding our way around town. Valeria Gamez is a wonderful member of their staff.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Scarlett M
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Scarlett M, It's a pleasure to know that Valeria Gamez provided such a memorable experience for you. Our staff works so very hard to exceed the expectations of our guests and your survey reflects that. We look forward to having you stay with us again on your next visit to Laredo, Texas. Thank you for sharing your experience with...

Vidor, Texas
Reviewed 7 August 2016

Stayed for 4 nights for a conference here. Great experience. Especially appreciated the complimentary breakfast and evening social. Staff is courteous and helpful. Complimentary WiFi access for Hilton Honors members was more than adequate.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 230chadv
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Our Great Staff Loves your Great review about our Great Place, Thank You!! We’re so glad you had an excellent all around stay here with us at the Homewood Suites in Laredo Texas. We hope the next time you travel to Laredo Texas whether for business or leisure you’ll choose to stay with us again. Sincerely, Gino Perez...

Lawn, Texas
Reviewed 4 August 2016

Room was nice, quite, clean, ac worked great. Staff was friendly. There was no hot tub and only a shower in the suite. No happy hour on Sunday and the breakfast is better than a continental but falls short of embassy breakfast. The carpet in lobby and halls was badly stained. Far below standards expected in a Hilton brand hotel.

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Helpful?
Thank dollarbill00
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I want to apologize for the unfortunate experience that you had during your stay. I want to assure you that your comments about Breakfast has been shared with our Food and Beverage Attendant and and the carpet stains with our Chief Engineer and corrective steps have...

Laredo
Reviewed 26 July 2016

Everything went well and the service was good the night auditor was very kind the room was very clean very fresh the a/c worked great all was good and I was welcomed as a gold member and given my complimentary waters

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank J8159ADsebastianm
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at the Homewood Suites in Laredo. Delighted that you experienced excellent customer service throughout your stay. The team here at Homewood Suites are delighted to be able to offer you a friendly service and we certainly look forward to welcoming you back....

Phoenix, United States
Reviewed 26 July 2016

Homewood Suites is a great place to stay in Laredo. The staff is Awesome and any problems were resolved very quickly. The food for breakfast was great. The happy hour was a much needed after a long day of work. The food was great but the beer was even better. The kitchen staff was excellent and always willing to help...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Tony B
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Tony B, We couldn’t be happier that our hotel staff provided prompt and friendly service at every turn. I will extend your wonderful compliments to our team members and we will continue to work hard to maintain the highest guest satisfaction you have come to expect from the Homewood Suites. Once again, thank you for your continued loyalty and...

San Antonio, Texas
Reviewed 20 July 2016

Friendly, great location, comfortable stay. The staff, the breakfast and location make this place a great value stay. I will definitely be back and suggest this hotel to other who are in need of a great located hotel.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Jrt1284
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at the Homewood Suites in Laredo. Delighted that you experienced great customer service throughout your stay. Our team here at Homewood Suites are delighted to be able to offer you a friendly service and we certainly look forward to welcoming you back....

Jupiter, Florida
Reviewed 18 July 2016

Stayed at hotel for business. Had mold on walls in bathroom - requested it be cleaned with bleach while I was out for business. When I returned - 10 hrs later - still not cleaned and was never cleaned during my 2 day stay. So unhappy.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank amandamW8639BS
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. I am so sorry you also ran into someone who proved to be unhelpful during you stay. The quality and service we provide our guests is of the utmost importance and it is always...

Melbourne
Reviewed 15 July 2016

You may have room issues like I did: freezer stopped working properly, rattling and leaky A/C, and the sink had to be fixed because it streamed water to the cabinet below. Housekeeping is pretty poor, but the bed gets made. Other than that, it's fine.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank zanheltangia
Gino P, General Manager at Homewood Suites by Hilton Laredo at Mall del Norte, responded to this review

Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you had a less than pleasant experience during your visit to Laredo TX. We have reviewed your comments with our Chief Engineer and Housekeeping staff and I promise the issues you mentioned has been addressed. We value your business and we are...

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Homewood Suites by Hilton® Laredo at Mall del Norte is just a short drive from the Laredo Airport, Laredo Energy Arena and downtown Laredo, as well as the Mexico border. Enjoy a complimentary hot full breakfast including scrambled eggs, cereal and baked goods each morning during your stay. Join us at night for complimentary evening dinner and drinks, available Monday to Thursday. Make yourself at home in a studio or one or two-bedroom suite, complete with a fully-equipped kitchen and complimentary WiFi. Plan a meeting or small event for up to 40 business associates in our meeting room. Find business amenities, such as printers, express mail and fax in our business center. Enjoy valet and laundry service when staying at our hotel. Play a game of basketball, work out in the fitness center or plunge into our pool for relaxation. ... more   less 

Additional Information about Homewood Suites by Hilton Laredo at Mall del Norte

Address: 98 Calle del Norte, Laredo, TX 78041
Region: United States > Texas > Laredo
Price Range: $140 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Laredo at Mall del Norte 3*
Number of rooms: 105
Reservation Options:
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Also Known As:
Homewood Suites Laredo
Homewood Laredo
Laredo Homewood Suites
Hotel Style:
#1 Romantic Hotel in Laredo
#3 Family Hotel in Laredo
#6 Business Hotel in Laredo
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Laredo at Mall del Norte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer ground level rooms - easy access to the parking lot and lobby.”
 of 5 bubbles BuddySoPad, 8 Mar 2017 | Read review
“Best room for easy access-132; Biggest rooms-115, 215, 315.”
 of 5 bubbles SylviaC943, 1 Mar 2017 | Read review
“stay away rooms are filthy”
 of 5 bubbles OrionOmega, 24 Feb 2017 | Read review
“Long hallways are very quiet.”
 of 5 bubbles Mercedes6623, 21 Feb 2017 | Read review
“complimentary breakfast”
 of 5 bubbles chang0s, 16 Nov 2016 | Read review
5 of 5