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Extended Stay America - Dallas - Lewisville

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Extended Stay America - Dallas - Lewisville
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57 Reviews from our TripAdvisor Community

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Showing 57: English reviews
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Taipei, Taiwan
Reviewed 1 week ago

Have kitchen and bathroom. They have breakfast and hot water in lobby. Cleaning service every week. I will be back next travel time. Thanks those employ and manager care. I will be back next travel time.

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Helpful?
Thank s31890081
Sergio M, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Dear s31890081, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such...

Iola, Texas
Reviewed 1 week ago

The night with Grand-baby's end of day from Six Flags. I checked twice to make sure we had plenty of rooms for kids and grandbabies. So when we get there to check in with war out grandbabies come to find out we only had two out of three rooms . It took almost 1 hour for them to accommodate use...

Review collected in partnership with this hotel
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Helpful?
Thank potsie128
Sergio M, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Dear Mr. Lawrence, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests...

FORT WORTH
Reviewed 4 weeks ago

Had a billing issue. Signed up for perks program upon making reservation via phone. Completely resolved with an email and a returned phone call. Staff very nice and accommodating. management was awesome. Will stay again!

Review collected in partnership with this hotel
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Helpful?
Thank susan_s_c1973
Sergio M, General Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Dear susan_s_c1973, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such...

Reviewed 5 February 2017 via mobile

Due to my personal situation, I have had to use extended stay accommodations on and off for the past 2 years, usually 3-4 times per month. This hotel is easily the best I have experienced. All rooms have kitchenettes (no oven), and the hotel provides complimentary dish sets on request, which I feel is a very convenient amenity. The rooms...

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Helpful?
Thank Scott S
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Lewisville, Texas
Reviewed 24 January 2017

This is the best hotel I ever stayed at they are very respectful clean rooms they don't invade your privacy like most hotels do this is like an apartment the general manger works with you his name is Sergio as long as you don't doge him and explain why you are in the situation this location is the best location...

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Helpful?
Thank koreangirl150
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

The team and I appreciate your remarks. It is satisfying to read how well you enjoyed your room accommodations and the customer service you received. Our staff will be informed on the excellent job they are doing. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 21 January 2017

I am a long term guest and have seen a few managers come and go. I have to say the new General Manager Sergio is by far the best thing that has happened to this hotel. Extremely professional, courteous and goes above and beyond. The staff that have been here for year's are extremely outgoing and accommodating. Aurelia, Jo-Anne, Manuel...

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Helpful?
Thank Ann-Marrie R
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours....

Austin, Texas
Reviewed 7 November 2016

I described them earlier: - Front desk staff was rude, not attentive, socializing, cursing and cutting up with staff and other long-term guests - Broken shower: had to take a sponge bath - Front desk did not accommodate when we let them know shower did not work - Iron was broken: burned a dress shirt of mine - No light...

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Helpful?
Thank TrevorThomasBye
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my most sincerest apologies for all that you endured at our hotel, especially the maintenance issues and lack of customer service. These issues will be addressed to our staff and they will be coached on the proper level of customer service and...

Scottsdale, Arizona
Reviewed 13 October 2016

Lewisville Texas. Definitely NOT a place I would recommend. Overpriced for what you get. Phones didn't work in room. Not even a coffee pot in the room. I will not return to Extended Stay America. We reserved a second floor room and all they had waiting for us was a first floor, handicap room.

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Helpful?
Thank walterschmuntz
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

We appreciate you bringing your concerns to our attention. We make every effort to provide our guests with a great stay, so we are sorry to hear that we were unable to accommodate your request for a second floor room and that our customized kitchen packages were not fully explained at check in. We can assure you that we do...

Reviewed 15 September 2016

Overflowing garbage can with hundreds of cigarette butts at entrance was what was waiting for my arrival. A group of guests congregate here and smoke and drink. Thet were friendly but how the Staff would allow the garbage and butts to overflow is a telling sign to the condition of this location. It needs help.

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Helpful?
Thank Scott L
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

Your review for our hotel was recently brought to my attention. Please accept our most sincere apologies for debris that was accumulated at the entrance of the property. We can assure you that the staff has taken action to make sure that trash is checked multiple times throughout the day. Your comments are greatly appreciated and will help us with...

Newport, Kentucky
Reviewed 4 September 2016

We stayed here for more than six months and never, for once, we felt that we were missing out something because we were not living in an apartment/house. This is definitely my place to stay, whenever I am in Dallas the next time. Rooms: Rooms were pretty good. Nice and clean to a large extent. The toiletries are adequate. A...

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Helpful?
Thank Jay M
Manager_11525, Manager at Extended Stay America - Dallas - Lewisville, responded to this review

It is so rewarding to read that you had an great stay with us. Thank you for your comments. I'm so pleased to hear that you were able to enjoy your stay and the amenities provided such as the fully equipped kitchen in your room as well as he grab-and-go breakfast. Thank you again for your kind words. The staff...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Looking for a place to call home for a night, a week, couple months or longer? We have everything you need without the hassles of traditional apartments, all at a great rate! Each room is fully furnished, comes with a fully equipped kitchen and plenty of work space. And unlike apartments, cable and Wi-Fi are already hooked up and free! With no leases and no credit checks, we are move-in ready. So just bring yourself -- and your furry family member -- and feel right at home. Pets accepted with a fee. Smoking rooms available. 24-hour copying, printing and fax services. Weekly Housekeeping Included. Free Grab-and-Go Breakfast, Coffee Bar Monday-Friday Morning. Bottled water and welcome cookies. Free Off-Street Parking. Our In-Room Amenities include: Fully Equipped Kitchens, Full-Size Refrigerator, Electric Range/stove, Microwave oven, Free In-Room Wi-Fi, Flat Screen TVs, Free Cable with Premium Channels, Iron & Ironing Board and Free Local Calls & Voicemail. ... more   less 

Additional Information about Extended Stay America - Dallas - Lewisville

Address: 1900 Lake Pointe Drive, Lewisville, TX 75057
Region: United States > Texas > Lewisville
Price Range: $122 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Lewisville 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline and Extended Stay so you can book your Extended Stay America - Dallas - Lewisville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Lewisville
Lewisville Extended Stay
Extended Stay America Lewisville
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Lewisville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“in the area of mall and shoping”
 of 5 bubbles koreangirl150, 24 Jan 2017 | Read review
“Stay somewhere else!”
 of 5 bubbles TrevorThomasBye, 7 Nov 2016 | Read review
“Rooms facing the highway get better sunlight”
  • Bathroom
  • Nice and spacious bathroom with all basic toiletries
  • Bed and the adjoining table
  • Decent space to keep your clothes
  • Good number of channels on the TV. Also provide iron board.
  • A chair and a table
  • Nice and comfortable bed
  • Kitchen equipped with all the basic utensils
 of 5 bubbles Junglee_Mausi, 4 Sep 2016 | Read review
“Go some place else! I am scared I have bugs in my luggage now!”
 of 5 bubbles J7488OPnicolel, 14 Jan 2015 | Read review
“The double room is what we had, no oven, but we didn't really need it. The facility does not have a pool or workout room, but all of that can be found very near by if you want it. The Hotel is located behind several restaurants and has black out curtains to control light. It has all you could want, including a smiling face when you walk in.”
 of 5 bubbles 240amandap, 1 Mar 2014 | Read review
5 of 5