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Also immediately after i entered the room there was a fire alarm , some one in my floor burned something while cooking. Its beckme too noise and fire engine came.
As mentioned we were expected utensils not there at that time.More
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Response from 00esa, General Manager at Extended Stay America - Dallas - LewisvilleResponded 3 weeks ago
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for...More
Excellent place highly recommended himanshu Singh was very helpful rooms are pleasant and clean live the access to the surrounding areas local restaurant's convenience and easy access to highway and to Dallas Texas and Denton and McKinneyMore
Response from Manager_11525, Manager at Extended Stay America - Dallas - LewisvilleResponded 10 May 2017
Thank you for taking the time to share your experience. It is great to see you would recommend our hotel due to how positive your stay was and that you received excellent customer service. Thank you again for your kind words. The staff and I...More
I have stayed at several extended stay America's because it's very affordable. This one did not meet average expectations. I booked my room online and got a great price. We checked in late (10pm) and I had called prior and asked for a room with...More
Thank Krystal L
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 4 weeks ago
Krystal, thanks for being loyal to our brand. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with...More
No one answered phone, even from room...busy signal
Drove there and went in, no one at desk
Hall smells awful, put towel under door and opened perfume bottle
No ice bucket
no coffee maker , no cups
hair in the tub
a ring around the...More
Thank Lo M
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 9 October 2017
We are so disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you...More
A total nightmare from the day the GM named Sergio arrived. Extremely unprofessional, underhanded staff other than the long term employees. Thank you Miss. Peggy, Miss. Jo-Anne, Manuel and Miss. Sylvia. Christie the "lead" is even worse. Double charged us for upgrading Internet. I had...More
1 Thank Ann-Marrie R
Response from 00esa, Manager at Extended Stay America - Dallas - LewisvilleResponded 6 October 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed.
US$69 - US$93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Smoking rooms available ,
Number of rooms
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