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Holiday Inn Express Hotel & Suites Lubbock West

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Holiday Inn Express Hotel & Suites Lubbock West
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504 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Lubbock West
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Showing 504: English reviews
Reviewed 10 June 2015

Mekenzie at the front desk was very welcoming and helpful, great service. She made me feel welcomed and took the time to check on my stay. Class act. Kristy West in the dining room was great. She took care of the little things that make a big difference. Breakfast was always hot, ready and clean. Kristy and Mekenzie even took...

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Helpful?
Thank Larry C
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Both Mekenzie and Kristy are so delighted you enjoyed your stay and their service. They are two of the best and really enjoy making our guests smile. Thank you so much for choosing us we hope we may see you again soon. Have a great Summer Amanda Melkis Management Team

Houston, Texas
Reviewed 10 June 2015

Front desk clerks were friendly and checked us in and out quickly. Breakfast attendants were cheerful and did a very nice job keeping things on the line. Good mattresses and a/c, entire family had good sleep after 10 hour drive from Houston. Nice décor. Quiet room - I'd guess any of them are quiet. Lubbock is easy to traverse, so...

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Helpful?
Thank John_crudeoil
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing to stay with us. It is wonderful to hear you enjoyed your stay with us. Sleep is certainly important after such a long drive. We hope to see you again soon, Amanda Melkis Management Team

Austin
Reviewed 9 June 2015 via mobile

We visited Texas Tech and Lubbock for the first time, went by reviews on TA and decided to stay here. Lobby, dining area and rooms were very clean. For me this is the most important detail when I stay somewhere. Room on 4th floor also quiet. The carpet looked new. Breakfast selection was fine. It was not real close to...

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Helpful?
Thank my3girlsAustin
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Welcome to Lubbock and Texas Tech. Thank you for choosing to stay with us, we appreciate being able to host your first trip to Lubbock. We certainly take pride in our cleanliness as well as service. Please be sure to check on our Tech rates we may have discounts available. We will see you soon, Amanda Melkis Management Team

Houston
Reviewed 9 June 2015 via mobile

Hotel is very clean. Staff is helpful. Breakfast is very good for continental type. Included eggs and bacon. The woman running the breakfast service on 6/7/15 was super nice. The only thing I didn't really like was the a/c. A little louder than I preferred and seemed to keep the room either on the friged side or a bit too...

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Helpful?
Thank shtadlock
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us. We are happy to hear you enjoyed your stay with us and hope we may see you again soon. We would very much like to know what room you stayed in so we may take a look at the a/c to ensure it is working properly. Your feedback is very much appreciated...

Brentwood, Maryland
Reviewed 3 June 2015

First time staying at this property (our former go-to HI changed to another line). This is not quite as convenient to my Mom's, but being Lubbock, we're talking 10 minutes rather than 4). The HIE was very clean and inviting. As another pointed out, not the most straightforward to get to, but not bad. Being familiar with Lubbock didn't bother...

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Helpful?
Thank Charles H
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you for choosing to stay with us Charles H. We are very happy to hear you enjoyed staying with us. The team really enjoys hearing they are succeeding at providing wonderful experiences and a welcoming atmosphere for you; we really love what we do and can see it makes a difference. Have a wonderful upcoming summer and we will...

Chandler, Arizona
Reviewed 2 June 2015

The Holiday Inn Express Lubbock West is my go-to place to stay when I'm in Lubbock. It's not the easiest to get to, mind you, but that little bit of hassle is well worth it. The rooms are always clean and I have never had a problem that wasn't resolved quickly by the staff. I don't know what this hotel...

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Helpful?
Thank shawn c
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Hello Shawn C, Thank you for your kind words. It is one of the best compliments to the team to see that you are enjoying your stay with us and we hit the mark on recognizing your continued business and loyalty with out IHG Rewards. Traveling can be exhausting I am sure and providing you with a home away from...

Reviewed 2 June 2015 via mobile

Very nice accommodation with a nice pool. Places to eat near by but you'll need a car. The room was clean with a good breakfast. Had fresh coffee all day long. Clean, safe, area. Was able to go out for a jog. Close to the airport with better rates than the ones even closer.

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Helpful?
Thank Brian Z
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you Brian Z for your comments. We value your feedback and your business, thank you for choosing us. Our location is in a great part of Lubbock and we are very happy you enjoyed jogging around the are. We hope we may see you soon, Amanda Melkis Management Team

Argyle, Texas
Reviewed 29 May 2015

This hotel has very helpful staff and great beds and linens. Breakfast was good and the overall stay was good...will stay her again in a heart beat.... great location did not hurt either. We had a good time her and a very pleasant stay over all.. needed more cookies though...

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Helpful?
Thank DJan2014
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

DJan2014, Thank you so much for choosing us. We agree we can not keep enough cookies; but we will surely save some if you let us know which ones you like the most. We hope you will come for a visit soon. Have a great Summer, Amanda Melkis Management Team

Dallas, Texas
Reviewed 28 May 2015

The Days we spent at this property was comfortable and relaxing, and the friendly and helpful staff made me feel at home. My housekeeper, the manager , the operation manager everyone i talked too at this Location is amazing. they all smile and tell you what they can do to help you. I always stay at HIE but this location...

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Helpful?
Thank Michel K
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for your review. It was an absolute joy meeting you and are looking forward to your return. We are so happy you chose to stay with us. Safe travels and Happy Summer, Amanda Melkis Management Team

Reviewed 26 May 2015 via mobile

When we had to take my wife to Lubbock for medical treatments I called around and this hotel really worked with us answered all my questions and acted like they really wanted our business. When we got there the hotel staff was exceptional in all departments and they really made our stay as nice as possible under the circumstances. The...

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Helpful?
Thank Rooster_6142
Amanda F, Manager at Holiday Inn Express Hotel & Suites Lubbock West, responded to this review

Thank you so much for choosing us on your visit to Lubbock. It is such a great city for medical visits and we are happy to hear we are your stop when in town. Luckily we are in the process of upgrading our internet service and are excited to see the difference. We will see you soon, Amanda Melkis Management...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Wide-open skies and rugged landscape characterize this region, known as the South Plains. Growing larger each year, this bustling city still retains its West Texas charm, and when you stay at our hotel's facility in Lubbock, we'll make sure you get a big dose of Southern hospitality. Because we're right off Highway 82, we're just minutes from Covenant Medical Center, Texas Tech University and the businesses of downtown Lubbock. The hotel's staff is also happy to assist if you need to host a seminar or gathering in one of the event rooms. To prepare for the meeting, feel free to use the Business Center and the complimentary wireless HSIA. While you compare hotels in Lubbock, keep in mind that we're just moments from South Plains Mall and short walk from Canyon West Shopping Center. For more information on the city's history visit the National Ranching Heritage Center or the Buddy Holly Center. Our accommodations are also close to Main Event, Joyland Amusement Park, the Depot District and the American Wind Power Center. The Holiday Inn Express® Lubbock West hotel has premium amenities at a price you can afford. Sample all your breakfast favorites at the free, hot Express Start Breakfast Bar before exploring Lubbock, or hit the hotel's Fitness Center for an invigorating workout. Visit us on your next trip and enjoy unique features like our aquarium that houses a catfish named Paws. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Lubbock West

Address: 6023 45th St, Lubbock, TX 79407
Region: United States > Texas > Lubbock
Price Range: $150 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lubbock West 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Lubbock West
Hotel Style:
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
#6 Best Value Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Lubbock West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I have stayed on all levels and different - I have never experienced a problem.”
 of 5 bubbles 533gonzalod, 14 Jan 2017 | Read review
“Always have a Wonderful time when we stay! How can you go wrong with Carlos at the front desk and the friendly staff all around the motel! The room is always perfect, clean and ready for us! Love the Holiday Inn Suites Lubbock West! ”
 of 5 bubbles elainehill49, 28 Dec 2016 | Read review
“Rooms were clean and spacious.”
 of 5 bubbles a_griffus, 28 Oct 2016 | Read review
“Higher floor rooms with a better view”
 of 5 bubbles tamerm783, 19 Oct 2016 | Read review
“First Floor near pool is very busy.”
 of 5 bubbles footballmomx2, 8 Oct 2016 | Read review
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