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Holiday Inn Express Hotel & Suites Lubbock West

557 reviews
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Traveller (13)
Room & Suite (14)
Dining (2)
Overview
  • Excellent71%
  • Very good21%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“front desk”(68 reviews)
“hi express”(10 reviews)
“great stay”(31 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Hotel & Suites Lubbock West
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (557)Write a Review
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Traveller rating
387
118
26
8
18
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LanguageEnglish
387
118
26
8
18
Show reviews that mention
All reviewsfront deskhi expressgreat staystaff was friendlyroom was cleannewer hotelthe hotel staffenjoyed our stayfamily reunionexcellent hoteldefinitely stay here againi highly recommend this hotellate checkcontinental breakfastbreakfast areahome away from homegreat customer service
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21 - 25 of 557 reviews
Reviewed 9 September 2017 via mobile

Dina was the ABSOLUTE BEST host! She was so kind to our family! Even knew our names by the second day! Very impressed with her attitude! She made our stay great! We will definitely be staying here again the next time we're here!More

Thank Audrey P
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 12 September 2017

Audrey P, I am so glad that your family chose us as your hotel of choice for the wedding. We enjoyed having youll stay with us. I am also happy to hear that Dina was able to take such great care of you during your...More

Reviewed 29 July 2017 via mobile

After stopping at 4 other full hotels we finally found an empty one. At this point we weren't all that picky. The staff was very kind and efficient. No hassle with the reservation we made less than 2 minutes before walking in. The entire hotel...More

Thank Kelley M
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 6 August 2017

Kelley M, I am happy to hear that you had a great stay with us. We always enjoy getting feedback from out guests. I am glad to hear that your stay was CLEAN CLEAN CLEAN! We hope to hear back from you soon. Nick Metcalf...More

Reviewed 26 July 2017

We stayed here overnight for a baseball camp. In true Holiday Inn Express style, the check in and stay was convenient and comfortable, and the breakfast served in the morning was complete with the signature cinnamon rolls. The rooms and property was clean and well...More

Thank Keith and Dawn A
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 6 August 2017

Keith and Dawn A, Thank you for taking the time in reviewing your visit with us. I am glad to hear that you will stay with us again! We hope that is soon. Nick Metcalf General Manager Holiday Inn Express Lubbock West

Reviewed 17 July 2017 via mobile

Had family reunion this past weekend. Very friendly and accommodating. Good rooms ,meeting room, and breakfast. Reasonable priced. Will be back . We had our Saturday meal catered by Danny's Fins and Hens which was good.More

Thank Tommy B
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 21 July 2017

Tommy B Thank you so much for your time in reviewing your stay at our property. I am so excited and happy that your family chose to stay with us during your big event. We were happy to have taken care of your entire family....More

Reviewed 8 July 2017 via mobile

This hotel has the standards for Holiday Inn Express. The breakfast is the same everywhere for the most part and you know what you are going to get. The lobby was nice and clean and the room was clean except for a mold problem around...More

Thank TravelingAuntG
Response from Nick M, General Manager at Holiday Inn Express Hotel & Suites Lubbock WestResponded 9 July 2017

TravelingAuntG, Thank you so much for your recent stay with us. We will look into the issues you mentioned personally. Please let us know the next time that you are in town, we will make sure that you end up with a pull out couch....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$80 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Lubbock
#3 Business Hotel in Lubbock
#5 Romantic Hotel in Lubbock
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (14)
Dining (2)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Carrissa B
7 May 2017|
AnswerShow all 5 answers
Response from Herb M | Reviewed this property |
yes, room 122 has one
0
Votes
Bonnie A
24 January 2017|
AnswerShow all 2 answers
Response from Christine R | Property representative |
Hello, we unfortunately can not allow pool parties since we are not a public poor for safety reasons.
0
Votes
Silversa090
6 March 2016|
Answer
Response from Cy2015 | Reviewed this property |
Not sure. Three floors at least. Call the front desk. Staff was excellent
0
Votes
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123
Room Tips
"Nick will get you what you need!!!!"
Read review
"Easy access to the 289 loop, close to places to eat, shopping and Water Rampage"
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"Stay somewhere else."
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"I have stayed at high end hotels. I received a ground floor room and was close to the Pool."
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