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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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958 Reviews from our TripAdvisor Community

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Showing 955: English reviews
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Ovilla, United States
Reviewed 2 days ago NEW

First, I generally do like all Embassy Suite hotels. This one may be older, but it was very clean and I loved the room. The staff was helpful and friendly, also. I always appreciate the complimentary happy hour and breakfast, which was great! I want to mention something great, though. I did not unpack my case for a few days,...

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Helpful?
Thank Trista P
Albuquerque
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Great hospitality from the staff as a parent and every turn. At check in we were greeted with warmth even though it was late. At breakfast we were given assistance with wrangling our children when a manager offered to get juice to save us a couple more trips. In the process of checking out the front desk little cups of...

Review collected in partnership with Embassy Suites Hotels
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1Thank Mik505
About Hotel's Favourite Review
Management response:

Thank you for the kind review! We are pleased to read that you thoroughly enjoyed your stay with us. We strive to provide this service to every single guest and I am satisfied that you felt the appreciation from our staff! We hope we get another opportunity to serve you and your family again soon. Take care!

Mansfield, Texas
Reviewed 2 days ago NEW

I was disappointed that the dining area was down a corridor and not in the center of the courtyard as it's been in every other Embassy Suites I've ever stayed in. Nothing else really wrong with the hotel, but nothing really stood out as exceptional either.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sheri M
Management response:

Thank you for taking the time to complete a review of our hotel. I am sorry that the hotel layout is slightly different than other Embassy Suites you have stayed at. I hope that our guest services made up for that, and that we will be another opportunity to serve you soon!

Weatherford, Texas
Reviewed 6 days ago NEW

This is a beautiful oasis of a hotel. We love it! It is so peaceful yet lively. Our teenaged daughters lived it, as did my husband and I. Also, it is very close to the restaurants in Lubbock. You MUST stay here if in Lubbock! The beds are like heavenly clouds:-)

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Staci T
Mount Dora
Reviewed 1 week ago

The Best Hotel in Lubbock, Texas. The hotel ambiance is gorgeous, it's well kept and the staff exceeds expectations. The bed was so cozy. Beautiful linens, towels and pillows. Breakfast and cocktails are not only good but are served with a smile and friendly faces. The hotel atmosphere is tropical and beautiful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Capo2MountDora
Management response:

Thank you so much for the kind words about our hotel. I am very pleased to see that you genuinely enjoyed your stay. We strive to provide this type of experience to every single guest that walks through our doors. We look forward to having you stay with us again soon!

Laredo, Texas
Reviewed 1 week ago

Went to visit son at TTU and stayed at this great hotel....hotel staff is very friendly and always trying to help In any way. Rooms are clean and very comfortable. Great hotel evening reception and complimentary breakfast is also very good.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ruser69
Management response:

Thank your taking the time to review our hotel! I am delighted to see that our hotel staff was accommodating to your needs and that you enjoyed the amenities we offer to our guests. We hope we get another opportunity to serve you again in the near future.

Huntsville, AL, United States
Reviewed 1 week ago

Front desk staff is very friendly, helpful, and energetic. Manager receptions in the evening are a nice touch, good choice of adult beverages and others, but little skimpy on snacks. Complimentary breakfast is very good, and the fresh made to order omelets are excellent. Suites are very large compared to most similar hotels. Room is well furnished. Only negative is...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bradley M
Management response:

Bradley, thank you for taking time out of your busy day to complete a review on our hotel. I am very pleased to see that you enjoyed your most recent stay with us. I hope we will see you again very soon!

Lubbock, United States
Reviewed 1 week ago

everyone was very nice. when told we were there for family funeral the staff wrote a wonderful note and placed a gift bag in our rooms. the rooms were great and service excellent. evening reception was a real treat.

Review collected in partnership with Embassy Suites Hotels
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Thank 200judyf
Management response:

Thank you for the hotel review! We are very sorry for your loss and hope that we shed a little light on the day for you and your family. We look forward to serving you again in the future. Take care.

United States
Reviewed 2 weeks ago

we have been staying at Embassy Suites every time we spend the weekend in Lubbock. Our Grandchildren love the pool, being able to feed the fish in the morning, and of course what little child doesn't love riding in an elevator with a view. The rooms are always clean and if there is anything missing or you need additional towels...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John B
Management response:

Thank you for the kind review of the Embassy Suites hotel in Lubbock, TX. We are honored that you choose to spend your frequent weekends in Lubbock with us. The atmosphere we offer at the hotel is unlike any hotel in town! The koi fish are a nice little touch as well! We hope we get to see you back...

Stafford, United Kingdom
Reviewed 2 weeks ago

From the moment we walked into the hotel we were made to feel welcome by all staff. The lobby area is open and light, looking onto the bar area which is quite spacious. Rooms are spacious, well furnished and comfortable together with being well serviced. Good choice of buffet breakfast plus choice of eggs cooked to order. Hotel has a...

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Helpful?
Thank ktbarker39
Management response:

We greatly appreciate you taking time to complete a review for our hotel. We aim to make every guest feel welcome at our hotel. The managers reception (happy hour) and complimentary cooked-to-order breakfast are staples of the Embassy brand. I am pleased that you enjoyed them both! James is an extremely valued member of our team. His customer service and...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $176 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
FamilytravelTX, 6 Aug 2016 | Read review
5 of 5