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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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921 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 918: English reviews
Broken Arrow, United States
Reviewed 17 June 2016

Stayed 2 days in June, 2016. Rooms were spotless and layed out nicely. The bed was perfect for rest and a great nites sleep. The free breakfast was great with eggs or omelets to order with all the sides you need to make for a full meal to start your day. Staff was very friendly and took care to insure...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jerry F
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are elated to hear you enjoyed your stay. We strive to make your experience special and we are so pleased to have succeeded. I will share your praise with the staff and we look forward to seeing you again soon!

The Woodlands Texas
Reviewed 14 June 2016

I travelled to Lubbock for a meeting Friday and Saturdy. IO always stay at the Embassy for any travels to Lubbock which are 4 for the business nature if the tri and 6 for football games. I find the Embassy to be a bit dated but steady on quality and service.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John R
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Firstly we would like to thank you for taking the time to give us your feedback on the experience of your recent stay with us here at the Embassy Suites Lubbock! We are pleased to hear the friendliness and helpfulness of our staff made a positive impression! Yet we apologize for the conditions and furnishing of our rooms not being...

Waco, Texas
Reviewed 12 June 2016

2 bedrooms does not mean two bedrooms, very loud with Windows instead of walls. Requested several items on our online reservation and not a single request was met. We stopped to break up 16 hours of driving, and I was disappointed from the moment i entered our room. I kept picturing the other suite hotels we passed where we have...

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Helpful?
Thank 4EMB6
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are very sorry we did not provide you with the quality of services you deserve. This is atypical of our hotel and staff, and we are always looking for ways to improve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a comfortable and rewarding stay. Thank you again...

Dallas, Texas
Reviewed 9 June 2016

The staff is very helpful and the complimentary breakfast is great. However, the rooms are bit dated and dark. The bathroom in the guest room is extremely small. The lobby has a lovely koi pond with fountain.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Maria C
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Firstly we would like to thank you for taking the time to give us your feedback on the experience of your recent stay with us here at the Embassy Suites Lubbock! We are pleased to hear the friendliness and helpfulness of our staff made a positive impression! Yet we apologize for the conditions and furnishing of our rooms not being...

Midland, Texas
Reviewed 9 June 2016

The hotel was very nice. The staff were quite helpful, especially to a family member who needed an urgent care facility. The complimentary breakfast had a good variety of food and they would make it to your satisfaction. The toddler in our group loved the koi pond and got to feed the fish. Our only issue was the shortage of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank K3065QGsandrac
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are so pleased you had a lovely stay! Thank you for a great review and we look forward to seeing you again soon at Embassy Suites!

Midland, Texas
Reviewed 9 June 2016 via mobile

I've stayed at a lot of Embassy Suites and have always had a good experience, but this one is the cream of the crop! The desk staff goes beyond expectations and assists in any way possible before being asked and with a friendly smile. The cooked to order breakfast is the best, and the manager is there to greet guests...

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Helpful?
Thank KayBoedeker
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for such a nice compliment. We strive to make your stay special and we are so pleased that we succeeded. I will pass on your praise to the staff and we look forward to seeing you again soon!

Lubbock, Texas
Reviewed 8 June 2016

Love this hotel. Great place to stay. Staff was exceptional and very knowledgeable. Would recommend this hotel to all my friends. Felt like a part of their family. Clean rooms. Loved the layout of hotel and the way the complimentary breakfast was organized.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Brenda M
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for your excellent experience comment! We strive to give guests exactly that every stay. I am pleased you enjoyed the Managers Reception and breakfast. We look forward to seeing you again!

Waco, Texas
Reviewed 7 June 2016

Great I recommend him best place to everyone I know it is one of the best places ever to stay I got very sick during my stay and the woman at the front desk gave me a gift basket as I was leaving that is very nice and exceptional they went way out of the way to make sure that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D5835WSamyh
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We appreciate the nice comments that you left for us! I will be sure to pass the compliments on to the front desk, housekeeping, and maintenance. We are glad you are feeling better and look forward to seeing you again!

Seabrook, Texas
Reviewed 6 June 2016

The staff was more concerned about a staff reception than helping us with our issues. We were led to believe there was a concierge floor and there was not. Room was nice though, not nice enough to stay here again.

Review collected in partnership with Embassy Suites Hotels
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Thank D2648KAronc
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

We are sorry we were not able to provide you with the highest quality of customer service you deserve. We are always looking for ways to improve our customer experience and will take your comments seriously and learn from them. Thank you again for your feedback and we hope you will consider staying with us again.

Addison, Texas
Reviewed 5 June 2016

This is the best and most friendly staff I've ever encountered at any embassy I was completely satisfied and will now hold it as what the other embassy suites can work on and we stay at embassy suites in every town we go can't say enough about the staff at the one in Lubbock!

Review collected in partnership with Embassy Suites Hotels
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Thank S6328KXjenniferm
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to give us feedback on our property. I am so excited to know about the Exceptional service we provided. I will send my compliments to the entire Staff on a job well done. We look forward to welcoming you back to the property on your next visit whether it is for business or leisure!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $206 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5