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Embassy Suites by Hilton Lubbock

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Embassy Suites by Hilton Lubbock
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921 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Lubbock
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Showing 918: English reviews
Helotes, Texas
Reviewed 1 June 2016

I've always wanted to stay at this hotel. I've stayed twice this year and both have been great experiences. The staff is very considerate, the breakfast was excellent, and my kids enjoyed the heated indoor pool. We will be staying here again in the future.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank gqtexasman
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for taking the time to provide a Great place feedback on your recent stay with us! I am pleased our entire hotel staff was able to take care of you, We hope to welcome you back to the property very soon!

Lubbock, Texas
Reviewed 31 May 2016

The staff was exceptional! Would recommend anyone needing a great place to stay to stay there! They were very helpful and always eager to help when needed! The atmosphere there is great and the rooms were always clean!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 118kylep
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

WOW! Thank you so much for your exceptional review! We appreciate that you noticed that the customer service is king here. We are glad you were able to enjoy the staff and the spacious suites. We look forward to hosting you every time you are in the Lubbock area!

Roswell, New Mexico
Reviewed 31 May 2016

The rooms are very big and clean. The staff was very nice and accommodating. I would recommend this place to stay. The price a little more but worth it. We got a call after about 15 minutes in the room asking if we needed anything or if the room was to our expectations. The staff went out of their way...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Melissa G
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for that Awesome comment, Our team of caring associates are dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you enjoyed your time at Lubbock Embassy Suites and can not wait for you to come back and visit again.

Phoenix, Arizona
Reviewed 30 May 2016

My track team from Paradise Valley Community College and myself were very pleased and taken back by the over the top accommodations we received from your front desk employees Amanda and Kendra. They were very helpful and knowledgeable about the area and places that might be able to cater to our large group for dinner throughout the week. They also...

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Helpful?
Thank platinumjc
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for such Great experience feedback! Here at the Embassy Suites we strive for great customer service ( Amanda and Kendra ) and reading reviews like yours is definitely a compliment for the hotel and staff. We hope to see the Track team again soon here at Embassy Suites!

Reviewed 30 May 2016 via mobile

I enjoyed my recent stay at ES. The rooms are very nice and larger than one would expect. If you come with your family, there is space for everyone to spread out. I stayed in a king bed suite (Room 319). The bedroom was separated from the sitting area by a door so it was nice to be able to...

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Helpful?
Thank jhdct
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for the Really pretty hotel review! Here at the Embassy Suites we strive for great customer service and reading reviews like yours is definitely a compliment for the hotel. We hope to see you again soon here at Embassy Suites!

San Antonio, Texas
Reviewed 27 May 2016

This hotel along the eastbound frontage road of Loop 289 is clean, with a helpful staff. The bar service was fine, breakfast bar was standard Embassy fare. The hotel layout is elongated, several segments are bound together, not the layout that I have seen in other Embassy Suites. Sleep was undisturbed, despite the fact that my room faced the Loop...

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Helpful?
Thank satstokes
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you for that Best stay I had in Lubbock comment, Our team of caring associates are dedicated to providing you with the highest levels of service and flawless accommodations. We are thrilled to hear you enjoyed your time at Lubbock Embassy Suites and can not wait for you to come back and visit again.

San Antonio
Reviewed 25 May 2016

We had a late arrival and early departure so didn't have a chance to experience much. However the bar staff were very nice, attentive, despite the crowd. And made good martini's! Room was very nice. Staff at check in and check out were great, efficient, and pleasant. Only downside is that we were there on a Sunday and breakfast starts...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank clifton234
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

Thank you so much for taking the time to leave such a kind review. We are so happy to hear that you had such a good experience at our Managers reception and check in process. We are looking forward to having you stay with us again in the not too far future!

Friendswood, United States
Reviewed 25 May 2016

Incorrect billing, called for past three days, no call back yet, I will continue. Room rate increased due to college graduation, room reservation inadvertantly cancelled by hotel staff. New rate was increased from 199/night to 299 and 399/night, same room, same date. I find out on the way home when folio was emailed. I continue waiting hotel staff from Lubbock...

Review collected in partnership with Embassy Suites Hotels
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Thank Jeff J
Fort Lee, United States
Reviewed 25 May 2016

BEST HOTEL, look no further and stay here. The management and staff are First Class. The rooms are immaculate, the staff takes awesome care of guests, the food is phenomenal, facilities are well maintained and cleaned, fitness center great and amenities are all first class. Best Hilton I have ever stayed in and I travel all the time. Stay here...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ronald R
Michael A, Front Office Manager at Embassy Suites by Hilton Lubbock, responded to this review

On behalf of our entire great staff here at the Embassy Suites in Lubbock we thank you for taking the time to reply. It is very important to us to know that each and every guest experience in our hotel is a pleasant one - a goal we are glad to have achieved with every stay you've spent with us....

Grapevine, Texas
Reviewed 25 May 2016

Pleasantly surprised. It was a fantastic place. The bedding, the rooms, the breakfast & evening reception, the staff--all 5 star. Internet reception was the only sore spot. Would go back in a heartbeat.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lisa N

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Embassy Suites Lubbock hotel, the only all-suite hotel located in Northwest Texas. Truly a landmark of its own, this Lubbock, Texas, hotel boasts an unforgettable lobby featuring a Tuscan-style open-air atrium with lush tropical plants, a striking koi pond, and calming waterfalls, planned with your sensory experience in mind. This premier hotel is nestled among the excitement of the South Plains Mall and minutes from Lubbock's medical centers, Texas Tech University, and the City of Lubbock Convention Center. This modern hotel boasts 156 stylish suites, designed in an inviting and contemporary decor reminiscent of the comforts of home. Enjoy thoughtful amenities such as two 32-inch televisions and complimentary internet. Wake up to a complimentary cooked-to-order breakfast, and settle in for the night with the complimentary Evening Reception. Guests enjoy an inviting indoor pool and modern fitness center. ... more   less 

Additional Information about Embassy Suites by Hilton Lubbock

Address: 5215 South Loop 289, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $204 - $433 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Lubbock 3.5*
Number of rooms: 156
Reservation Options:
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Also Known As:
Embassy Suites Lubbock Hotel Lubbock
Lubbock Embassy Suites
Hotel Style:
#1 Romantic Hotel in Lubbock
#4 Business Hotel in Lubbock
#5 Family Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Lubbock staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Lubbock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Becareful. The hotel's proximity to the highway, some rooms experience road noise.”
 of 5 bubbles dablab, 29 Dec 2016 | Read review
“Next to the Bar court area!!!”
 of 5 bubbles mes0r, 5 Oct 2016 | Read review
“We stayed in Room 246 and there were kids running around and you are in front of the bar area but after 11pm it is quiet”
 of 5 bubbles elizabetha108, 27 Sep 2016 | Read review
“I would avoid rooms on the highway side. 2nd and 3rd floor have balconies. No rooms have good views.”
 of 5 bubbles zjxtinpusher, 16 Aug 2016 | Read review
“Quietest rooms will be a high floor not on the highway side of the building.”
 of 5 bubbles FamilytravelTX, 6 Aug 2016 | Read review
5 of 5