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Comfort Inn & Suites

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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Reviewed 22 October 2016

We were amazed at the poor quality of maintenance at this property. A strong smell of fresh paint greeted us at the front desk. Hair dryer missing from the bathroom; tub rusting out, damaged Sheetrock on bathroom wall, desk in room had leg about to fall off; desk phone inoperative. Replacement room a bit better, but still in need of...

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Helpful?
Thank Frank C
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. In regards to the condition of the hotel, we are currently in the process of renovating the entire hotel to provide our guest with a...

Reviewed 8 October 2016 via mobile

There were roaches in our room. One even crawled out of an alarm clock. It was absolutely disgusting. When we switched rooms, the lights did not work on one side of the room and it smelled horribly of mildew. I checked out after one night and the manager was very rude and refused to refund me for my second night....

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Helpful?
Thank Amber S
Reviewed 2 October 2016 via mobile

Went to lubbock for stock show over the weekend. Arrived at hotel and sent to occupied room. Front desk clerk stated she only had a few days training and that the general manager had left to get things for motel. Front desk clerk called gm several times as she could not find a clean room and disgruntled patrons were stacking...

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Helpful?
1Thank Paul H
Keller, TX
Reviewed 30 September 2016 via mobile

Avoid this place at all cost. Disgusting smell. Disgusting rooms. Mildew smell overwhelmed us so had to get moved to a less mildew infested room. Just look at the pics. Can't put into words how disgusting this place is. Mildew, stained carpet and furniture that belongs at the dump. Oh yeah and cost $226 for one nite in this dump.

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Helpful?
Thank butlerhere
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to give feedback. I apologize you were not happy with your stay. We are currently in the process of a much needed renovation and will be very excited to have a brand new hotel in the upcoming months. Currently, we are very close to having 16 brand new rooms ready to reserve. Again, I...

Houston
Reviewed 28 September 2016 via mobile

Front desk no personality, carpets old, walls filthy and in need of paint. Room smelled couch had stains on it. Could not even get close to tub and shower. Pink and black mold around trim of tub and up the corners of the tub wall. Corner of wall by tub coming apart. The overflow drain cover corroded and a huge...

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Helpful?
1Thank HoustonFlemings
Reviewed 15 August 2016 via mobile

Worst hotel stay in years. Never written a bad review for this chain of hotels but had to say something. I am surprised this chain would allow them to stay open. They were under partial remodeling but that part was ok. The room was in terrible condition from filthy sofa to wrinkles and stains in carpet and missing light bulbs....

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Helpful?
Thank Lloyd M
Albuquerque, New Mexico
Reviewed 31 July 2016 via mobile

Booked with a group of baseball players and parents for the Premier Baseball tournament in Lubbock. Multiple people in the group had reservation confirmations but were denied rooms due to overbooking. When we entered our room we noted a musty stench that we put down to being near the hotel's indoor pool. We dropped our bags and had to run...

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Helpful?
Thank MaplepNM
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to give others feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for...

Bryson City, North Carolina
Reviewed 26 July 2016

Momma always said if you don't have anything nice to say, don't say anything at all, so I will say that this hotel has good water pressure and fast hot water in the shower. Hotel is undergoing renovation. Air conditioning in hallway of second floor not working. First room we were given was musty smelling and warm. Tried another, smell...

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Helpful?
Thank ccera
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

We would like to thank you for taking the time to review our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I apologize about any inconvenience you may have experienced during your stay and we are overly excited for the renovations to...

Reviewed 30 June 2016

My husband and I stayed here twice. It has been clean and beds were comfortable. Better yet, the a/c worked great. Every day our room was cleaned and towels refreshed if needed. It was quiet especially for us, as the weary travelers. Each time we stayed the staff was nice and accommodating. It's close to to the highway and puts...

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Helpful?
Thank Amy O
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to lets others know how great your recent stay was. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our...

Chicago, Illinois
Reviewed 27 June 2016

Great place to stay... and at a very reasonable price. Staff was awesome... I even tipped the housekeepers. (you gotta do that when it's warranted, these people work so hard for their money, among the lowest paying jobs that exist) I was working in Plainview, about an hour away and this hotel was the perfect place to call home. I...

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Helpful?
Thank Availiam
Kimberly T, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Comfort Inn & Suites, a Lubbock Texas hotel near Texas Tech University.The 100 percent non-smoking Comfort Inn & Suites® hotel in Lubbock is conveniently located near Buddy Holly Center and Cactus Theater. This Lubbock, TX hotel is also minutes from the Lubbock Preston Smith International Airport and Joyland Amusement Park, and blocks from businesses in the east side industrial area. Texas Tech University and Lubbock Christian University are also located in the area.The American Wind Power Center and Museum is also located minutes away. Additional area attractions include downtown Lubbock Depot District, Science Spectrum & Omni Theater and Buffalo Springs Lake.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Guests of this Lubbock, TX hotel can take advantage of free local calls and will enjoy the large indoor pool, hot tub and sundeck. The fitness center includes a treadmill, universal gym and stair climber to help guests stay fit on the road.Business travelers will appreciate the speakerphones and access to copy and fax services.All guest rooms at this Lubbock hotel feature refrigerators, microwaves, cable television with HBO, large desks, hair dryers, sofa sleepers, irons and ironing boards.Suites with two rooms or whirlpool bathtubs are also available. The two-room suite has a kitchenette with living area, separate bedroom and large vanity and bathroom. These suites are ideal for families, business executives needing extra work space or long-term guests. The whirlpool suites will put guests in a romantic mood during a weekend stay, or give that hardworking business traveler a stress-reducing evening prior to another hard day of work.The perfect location and convenient access to area attractions makes the Comfort Inn & Suites hotel a great place for business and leisure travelers in the Lubbock, Texas area. ... more   less 

Additional Information about Comfort Inn & Suites

Address: 5828 Interstate 27, Lubbock, TX 79404-5100
Region: United States > Texas > Lubbock
Price Range: $105 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 66
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Also Known As:
Comfort Hotel Lubbock
Comfort Inn And Suites
Comfort Inn Lubbock
Lubbock Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
1 question
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Pflugerville, Texas
9 months ago

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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure your room doesn't smell musty”
 of 5 bubbles ccera, 26 Jul 2016 | Read review
“Stay at a hotel that has WiFi that works. This hotel did not have WiFi that worked properly.”
 of 5 bubbles Timata1, 27 Apr 2016 | Read review
“Room 137 is a suite.”
 of 5 bubbles ericg0wins, 24 Apr 2016 | Read review
“Easy accessability to the interstate”
 of 5 bubbles colleenw10, 15 Dec 2015 | Read review
“Our first floor room was quiet”
 of 5 bubbles lesters398, 12 Dec 2015 | Read review
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