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Baymont Inn & Suites Lubbock West

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374 Reviews from our TripAdvisor Community

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There are newer reviews for Baymont Inn & Suites Lubbock West
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Showing 374: English reviews
2 reviews
Reviewed 20 August 2016 via mobile

This is my favorite hotel in Lubbock. The hotel is always super clean and the staff is super friendly. I recommend their Texas shaped waffles also. They also have a work out room, a hot tub, and a large swimming pool.

Helpful?
Thank Todd W
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2016

Stayed at this hotel for the first time, and would highly recommend it to everyone! They have a wonderful staff, and very clean and comfortable rooms will lots of extra ammenities. I will stay here every time I come to Lubbock!

Helpful?
1 Thank 3ds311
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

3ds311, Thank you for your recent review on our Baymont Inn & Suites Lubbock West. We always enjoy taking care of all of our guests. We are glad that you had such a good visit with us. Look forward to seeing you next time. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

Weatherford, Texas
1 review
Reviewed 20 August 2016 via mobile

Nick Metcalf was there when we checked in and he made us feel special, Like we where family. I have a large family with certain needs and he made sure everything was wonderful. I can't wait to come back and stay.

Helpful?
Thank Rene J
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2016

This hotel was so amazing! It was very clean. I was greated with a cheery smile from the front desk clerk. She was so helpful. I walked into the room and was surprised at how lovely it is for such a low cost. I will stay here always!

Helpful?
1 Thank zoeys6508
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

zoeys6508, Thanks so much for staying with us. I am glad that you had a lovely stay with us. We can not wait to see you again. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

1 review
Reviewed 19 August 2016

I like this place alot..hotel looks clean nice area,,,big complaint is spent one night on Wednesday ..woke up next day and boyfriend had bites on Neck didn't think too much of it until got home late that night and we both had multiple bites everywhere ! Still itching like crazy and no pictures for us that we were to take... More 

Helpful?
Thank Janita M
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Janita M, When I read your review, I got immediatly concerned. I did talk to each member of my staff, and no one remembers speaking to you about your issue. Do you have a name or when you spoke to someone. We take pride in taking care of our guest and this item is troubling to me. I also searched... More 

Travellers are raving about these Lubbock hotels

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 August 2016

The bath towels were the thinnest that I have ever experienced. The mattress pad was crumpled under the sheets and very uncomfortable thus the reason for my rating

Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank carolew405
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

carolew405, I am sorry that you had a few issues with your visit with us. We will look into the mattress pad that you had an issue with, as well as our pool towels. We hope that you will give us another shot. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

1 review
Reviewed 15 August 2016

Lumpy, hard pillows. Thin mattress cover allows you to feel all the contours of the mattress. Analog TV in a brand new motel!! Found $85 rate on line. Called motel number to try for better rate and agent said motel was full trying to get me to book a more expensive motel. Went ahead and booked on line and got... More 

Helpful?
Thank Mike S
Wolfforth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2016

Nick And Jessica Are The Reasons I Go Back To That Hotel! They've ALWAYS Treated Me Like Royalty!

Review collected in partnership with Baymont Inn & Suites

Helpful?
1 Thank rouchdym
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

rouchdym, Thank you for your kind words, we always love having you stay with us. We will see you next time. Nick Metcalf General Manager Baymont Inn & Suites Lubbock West More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2016 via mobile

This was our second stay at this hotel & we always enjoy their pleasant staff, clean rooms, wonderful complimentary breakfast & free refreshments/cookies at the front desk upon check-in. I would have given 5 stars but was a bit offended by the sign put in rooms letting us know what they will be happy to charge us for if the... More 

Helpful?
Thank Diceswife
dcrawford41, General Manager at Baymont Inn & Suites Lubbock West, responded to this review

Diceswife, I would like to thank you for your review on our property. I am sorry that you felt offended with our signage in our rooms. I will discuss with the Ownership to see if something can be done about the sign. I am happy to hear that you had an excellent stay despite that. We look forward to seeing... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the new Baymont Inn & Suites Lubbock West! Everything's bigger in Texas, including the Southern Hospitality that has made our Lubbock hotel a guest favorite. From the South Plains Fair Grounds and Mackenzie Park to the Civic Center and United Spirit Arena, special events are always happening near our Lubbock hotel. Whether you need to quickly get to Texas Tech University, Lubbock Christian University, Covenant Medical Center, or The Heart Institute, our great location makes for a fast and easy commute. When you stay at our Lubbock hotel, you are right next to the Canyon West Shopping Center and just minutes from the South Plains Mall for some great shopping. Close to West Texas's best shopping, dining, and entertainment, our newly renovated hotel offers everything you need for a great vacation or productive business trip. Our friendly staff is happy to give you tips and recommendations on must see attractions, the best boutiques, and fine dining options, or give you easy and quick directions to get you on your way to the next stop. While staying at our modern and highly rated hotel, enjoy our complimentary hot breakfast buffet to get your day started on the right foot and stop off at our beautiful indoor heated pool, hot tub and dry sauna for a relaxing end to your busy day. There's plenty of free parking available for large vehicles and trailers, and we are set just enough off the highway that there's never road noise to interfere with your restful night's sleep. Our spacious rooms and huge suites are great for larger groups, families, and longer stays, and our lightning fast free hi speed internet can accommodate even the most demanding needs for business or play. Whether you are here for a day, a long weekend, or a semester, depend on us at the new Baymont Inn & Suites Lubbock West to provide you with the best service and quality you've come to expect from the Wyndham family of hotels. ... more   less 

Additional Information about Baymont Inn & Suites Lubbock West

Address: 6015 45th Street, Off West Loop 289 & Marsha Sharp Freeway, Lubbock, TX 79407-3705 (Formerly The Palms Hotel & Suites)
Region: United States > Texas > Lubbock
Price Range: $106 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn & Suites Lubbock West 2.5*
Number of rooms: 72
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Also Known As:
Best Western Plus Palms Hotel And Suites
Best Western Plus Palms Hotel Lubbock
Best Western Palms Hotel
Best Western Lubbock
Lubbock Best Western
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Questions & Answers

Questions? Get answers from Baymont Inn & Suites Lubbock West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiet floors, very warm pool”
 of 5 bubbles denisemW7037PL, 17 Oct 2016 | Read review
“Ask for a room away from the road”
 of 5 bubbles JeMaSan, 30 Aug 2016 | Read review
“The Jacuzzi suite Is The best”
 of 5 bubbles 355nikkid, 20 Aug 2016 | Read review
“all the rooms are excellent, with a lot of options”
 of 5 bubbles 3ds311, 19 Aug 2016 | Read review
“Rooms on the backside of the hotel wil be quieter. i”
 of 5 bubbles ChowHound2015, 23 May 2016 | Read review
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