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Hampton Inn & Suites Lubbock Southwest

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Hampton Inn & Suites Lubbock Southwest
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793 Reviews from our TripAdvisor Community

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Showing 791: English reviews
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Reviewed yesterday NEWvia mobile

Was a little hard to find. Stayed one night. Needs some updating. Clean. Super friendly staff. Very good breakfast. Typical Hampton inn. Always love the snack bag to take when you check out. Comes in handy every time on a road trip.

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Helpful?
Thank staceyge
Cedar Park, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 2 December 2016

We've stayed in Lubbock several times when traveling to and from Colorado or New Mexico and this was by far the best place we've stayed. The hotel and room were seeming new, clean, and well furnished. The staff couldn't have been more helpful and the complimentary breakfast is a step above others. It is also an easy off/easy on of...

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Helpful?
Thank Jan V
About Hotel's Favourite Review
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear Jan V, Thank you for reviewing our property! We are so happy you were able to get to our location easily! Its the little details that make everything better in our opinion. We look forward to seeing you in the future!

Corpus Christi, Texas
Reviewed 2 days ago NEWvia mobile

Upon arrival we were promptly checked into our room. We are traveling with a person in a power chair, you need some room for these chairs and Hampton understands just that! The two queen bed room has enough room for the guests and the power chair wherever you want to park it. Awesome job Hampton. The bathroom is equally as...

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Helpful?
Thank 2lovethebeach
Reviewed 2 days ago NEW

Great place to stay. All of the staff were friendly and helpful. Breakfast was excellent, with a large variety of choices. Hot food was hot, cold items were cold. Room was large and properly maintained. We will stay here the next time we are in Lubbock.

Review collected in partnership with Hampton
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Thank richardhT8172WN
Garden City, United States
Reviewed 3 days ago NEW

Will definitely stay again!! We found our new hotel in Lubbock!! We got the queen suite and there was plenty of room for all of us and it was super clean!! The kids had a blast at the pool. Happy Hour was a plus. They had adult drinks, Cheese, and some veggies for snacks. For the kids there were Gold...

Review collected in partnership with Hampton
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Thank T3104FWjamieh
San Antonio, Texas
Reviewed 6 days ago NEW

Bed was uncomfortable. Combo sheet / comforter does not work with 2 people in a queen size bed This made us wrestle all night to stay warm. Bed was lower in the middle, no doubt from others trying to get comfortable

Review collected in partnership with Hampton
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Helpful?
Thank RobandLeslie
CGANDHI23, Director of Sales at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for taking the time to review our Property. I am so sorry that the bed was not up to your Standards. I really must apologize because we are so much better than that. We have been ranked #1 on Trip Advisor since 2012, because the terrific upkeep of our Hotel, and Outstanding service from everyone on the team....

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 1 week ago via mobile

Hampton Inn saved my weekend. Booked and checked into a nearby hotel. Was disappointed and misinformed about the other hotel. Hampton Inn quickly found me a room!! Hampton Inn was very clean and accommodating. Extremely friendly staff!! The cookies and pool were a big hit with my grandson. Will definitely stay here again !!

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1Thank A TripAdvisor Member
CGANDHI23, Director of Sales at Hampton Inn & Suites Lubbock Southwest, responded to this review

We appreciate you taking the time to review our property. I am Happy to hear that we saved your weekend! I am so pleased that our staff was helpful & friendly, we always try to deliver 100% authentic customer service. We hope the next time you are in town you will return to our property! What makes you Happy, Makes...

Reviewed 1 week ago via mobile

We stayed here for 4 nights with a group of HS competitors. The staff made sure there was ample breakfast each morning for our large crowd, in addition to the little league baseball team that was staying there as well. In the breakfast lounge there is a portion of the ceiling covered because it has yet to be fixed or...

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Helpful?
Thank Melissa A
CGANDHI23, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear Melissa A, Thank you for taking the time to review our property. We are happy that you enjoyed your stay here during your High School competitions. We're sorry for the inconvenience you came across in the lobby. During that time we were adding new light fixtures to continue making our hotel even more luxurious for our guests. I'm very...

Reviewed 1 week ago via mobile

Stayed here the night before a meeting with coworkers. Nice & clean room. Staff was nice. Breakfast was what you'd typically expect for a Hampton. My room was not noisy, but one of my coworkers stayed on the 2nd floor right above the entrance & said he could hear those doors opening & closing all night. I'd consider that when...

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Helpful?
Thank TAMU97
CGANDHI23, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear TAMU97, Thank you for taking the time to review our property. We're very glad that you enjoyed your room and your stay here with us. I apologize for the inconvenience your co-worker had while staying here. If you ever come across any problems, please let our staff know and they'd always be more than happy to help. We look...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Checked in and had no problems. Fire alarm went off at 6:30am, turned off after 20 seconds, was told it was a false alarm when we called the front desk. Alarmed again twice about 10 minutes later. Wasn't able to get back to sleep. Breakfast was ok. Bread was hard and my hubbies breakfast roll had a hair on it....

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Helpful?
Thank RRRRRjohnson
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear RRRRRjohnson, Thank you for taking the time to review our property. I apologize for the inconvenience of the fire alarm going off as well as the condition of your breakfast. We would like to offer you a free night stay so we can show you that this is not the norm for our property. We hope to hear from...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 

Additional Information about Hampton Inn & Suites Lubbock Southwest

Address: 5614 Englewood Ave, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $171 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline and Travelocity so you can book your Hampton Inn & Suites Lubbock Southwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn Lubbock
Lubbock Hampton Inn
Hotel Style:
#1 Business Hotel in Lubbock
#1 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Lubbock Southwest staff and other travellers.
6 questions
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Midland, Texas
over a year ago
Colorado Springs, Colorado
5 months ago
6 months ago
Lubbock

See all questions (6)

Questions? Get answers from Hampton Inn & Suites Lubbock Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor due to noise of people walking around”
 of 5 bubbles rebeccarH9114OH, 11 Feb 2017 | Read review
“I think all the rooms will be quiet, since they are all away from elevators which normally cause issues.”
 of 5 bubbles lggg70, 31 Dec 2016 | Read review
“Top floor since no one above you”
 of 5 bubbles mcroager, 25 Dec 2016 | Read review
“Talk to Kim!”
 of 5 bubbles M4728AQchristopherm, 4 Dec 2016 | Read review
“Suites are a little more but they are worth because of the size”
 of 5 bubbles xfernandez713, 26 Oct 2016 | Read review
5 of 5