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Hampton Inn & Suites Lubbock Southwest

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Hampton Inn & Suites Lubbock Southwest
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795 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Lubbock Southwest
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Showing 793: English reviews
Reviewed 2 weeks ago via mobile

Stayed here the night before a meeting with coworkers. Nice & clean room. Staff was nice. Breakfast was what you'd typically expect for a Hampton. My room was not noisy, but one of my coworkers stayed on the 2nd floor right above the entrance & said he could hear those doors opening & closing all night. I'd consider that when...

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Helpful?
Thank TAMU97
CGANDHI23, Front Office Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear TAMU97, Thank you for taking the time to review our property. We're very glad that you enjoyed your room and your stay here with us. I apologize for the inconvenience your co-worker had while staying here. If you ever come across any problems, please let our staff know and they'd always be more than happy to help. We look...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Checked in and had no problems. Fire alarm went off at 6:30am, turned off after 20 seconds, was told it was a false alarm when we called the front desk. Alarmed again twice about 10 minutes later. Wasn't able to get back to sleep. Breakfast was ok. Bread was hard and my hubbies breakfast roll had a hair on it....

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Helpful?
Thank RRRRRjohnson
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Dear RRRRRjohnson, Thank you for taking the time to review our property. I apologize for the inconvenience of the fire alarm going off as well as the condition of your breakfast. We would like to offer you a free night stay so we can show you that this is not the norm for our property. We hope to hear from...

San Antonio, Texas
Reviewed 3 weeks ago

Breakfast is underwhelming. Beds not very comfy. Rooms were clean. I like the location. Easy access to shopping and eating. Short trip to TTU. The breakfast was just ok. The breakfast server yelled at some boys that were just trying to get their cereal.

Review collected in partnership with Hampton
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Helpful?
Thank yvonnet901
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for taking the time to review our property. I'm sorry that breakfast was not up to your expectations as we try very hard to satisfy everyone by having a variety of options. I'm glad that you enjoyed our location of our property and easy access to the amenities nearby. Our staff is trained to be courteous and respectful...

Lubbock, United States
Reviewed 4 weeks ago

The staff are excellent in making you feel welcome. Came in from a late dinner and they were out of cookies. The evening staff made some more for me. The lady in charge of the breakfast area greeted me and asked me if I needed anything she would help. Awesome service. Good management team. Excellent job overall.

Review collected in partnership with Hampton
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Helpful?
Thank 187garyy
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

We appreciate you taking the time to review our property. I am so pleased that our staff was helpful & friendly, we always try to deliver 100% authentic customer service. We hope the next time you are in town you will return to our property! What makes you Happy, Makes us Happy, Christina Gandhi

San Antonio, Texas
Reviewed 4 weeks ago

I had an awesome experience at this hotel. Christina Ganhdi was so helpful, she even went to pick up food for me because the restaurant didn't deliver! The front desk agent Angie was also very nice and helpful. I was treated so well at this hotel, I definitely recommend staying here when in lubbock, Tx!!

Review collected in partnership with Hampton
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Helpful?
Thank coryd378
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you so much for taking the time review our property. I am Happy to hear that Myself and Angie took such great care of you. Great Service is always a plus and We love going out of the way for our guest that's what keeps them coming back. Glad you enjoyed your stay. We can't wait to see you...

Dallas, Texas
Reviewed 4 weeks ago

The staff is always very accommodating and helpful,they make you feel special and at home. The hotel is very clean and offers a great breakfast. Everyone works with a sense of urgency and a smile on their face. Walking distances from restaurants and movie theater.

Review collected in partnership with Hampton
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Helpful?
Thank dargan306
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Yes, we love our guest and we certainly try our best to show it. My front desk team to our house keeping department work very hard not only for our guest but for our hotel. I am delighted to hear that everyone took care of you and you enjoyed your stay. Thank you so much for taking the time to...

Vancouver, Canada
Reviewed 4 weeks ago

We had a nice King Jr Suite for our stay. Very clean - good bed, clean and crisp linens - a very comfortable room. Plenty of parking. We walked to the nearby Joe's Crab Shack for dinner - ask the hotel front desk for a coupon for a free appetizer!

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Helpful?
Thank LetsGetGone
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for taking the time to write a review about our hotel. We are all glad to hear that you enjoyed your stay. Hope to see you again soon! Christina Gandhi

Florissant, United States
Reviewed 4 weeks ago

Very professional is every way; also a good value. Breakfast is relaxing and casual. Rooms are quiet and super clean. Staff is helpful and recommended a deliver Italian restaurant that was very tasty. The location is behind the Harley Davidson dealer so call hotel if you need help locating the hotel.

Review collected in partnership with Hampton
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Helpful?
Thank Kathleen M
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for taking the time to write a review about our hotel! We always want to make sure our guests feel right at home whenever they come & stay with us! Glad we could recommend a place that delivered you some tasty food. What makes you happy, makes us happy! Thanks, Christina Gandhi

Colorado
Reviewed 5 weeks ago

We Always book a Hampton Inn wen we want to recover from some hard days of driving. A relaxing place to sleep and recoup. Good breakfast in a non-rushed environment. Not easy to find since it is behind Harley Davidson dealer. So call the front desk if you need help and they will guide you to a good nights sleep.

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Helpful?
Thank World_BMW_rider
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for reviewing our hotel. We are happy to hear that you enjoyed your stay, our staff and the breakfast. Sorry for the trouble of not finding us, but we are always eager to help guide you in. We try to set ourselves apart so that our guests truly enjoy their stay with us here! Thank You Christina Gandhi

Bendigo, Australia
Reviewed 12 February 2017

We stopped here on our way to San Antonio. It was very easy to get to from the interstate. Rooms were reasonable sized and clean. Service and breakfast was ok. The pool area was nice, though were disappointed to find the spa out of order when we arrived, as after a long day of driving, we were looking forward to...

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Helpful?
Thank Rebecca R
CGANDHI23, General Manager at Hampton Inn & Suites Lubbock Southwest, responded to this review

Thank you for taking the time to review our hotel. I am so sorry to hear that the hot tub was not working when you were here, but we try our best to keep everything in tip top shape. When an issue is reported we get right on it. I can guarantee it's back in order whenever you come back....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn and Suites is a very nice elegant place of stay for all types of travelers whether you are family traveling to get away or visiting family here or you are here for business. We offer a Deluxe Continental Breakfast with an on site hostess. Very friendly and helpful staff to help accommodate you and meet your expectations. ... more   less 

Additional Information about Hampton Inn & Suites Lubbock Southwest

Address: 5614 Englewood Ave, Lubbock, TX 79424
Region: United States > Texas > Lubbock
Price Range: $171 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Lubbock Southwest 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Hampton Inn And Suites Lubbock Southwest
Hampton Inn & Suites Lubbock Southwest Hotel Lubbock
Hampton Inn Lubbock
Lubbock Hampton Inn
Hotel Style:
#1 Business Hotel in Lubbock
#1 Family Hotel in Lubbock
#2 Romantic Hotel in Lubbock
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Lubbock Southwest staff and other travellers.
7 questions
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Midland, Texas
over a year ago
Colorado Springs, Colorado
5 months ago
6 months ago

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Questions? Get answers from Hampton Inn & Suites Lubbock Southwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the top floor due to noise of people walking around”
 of 5 bubbles rebeccarH9114OH, 11 Feb 2017 | Read review
“I think all the rooms will be quiet, since they are all away from elevators which normally cause issues.”
 of 5 bubbles lggg70, 31 Dec 2016 | Read review
“Top floor since no one above you”
 of 5 bubbles mcroager, 25 Dec 2016 | Read review
“Talk to Kim!”
 of 5 bubbles M4728AQchristopherm, 4 Dec 2016 | Read review
“Suites are a little more but they are worth because of the size”
 of 5 bubbles xfernandez713, 26 Oct 2016 | Read review
5 of 5