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Clarion Hotel

PricelineUS$59*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$69*
US$59*
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US$69*
US$69*
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Clarion Hotel
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225 Reviews from our TripAdvisor Community

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There are newer reviews for Clarion Hotel
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Showing 225: English reviews
Houston, Texas
Reviewed 11 October 2016

The hotel was in a great location. Daniel in the front desk was very helpful and had great customer services skills. the hotel is a little old, but other than that my stay was great. will for sure come back when I'm in Lubbock.

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Helpful?
Thank b0ssa13
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to comment on our property. We are so happy that you enjoyed your stay and look forward to your next visit to Lubbock.

Reviewed 4 October 2016 via mobile

Walked in and was relieved to be helped immediately. The clerk Daniel was very helpful and full of local information to help my stay. Upon checkout i forgot few items in room and with assistance from manager all items were waiting for me to pickup upon arrival

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Helpful?
Thank Linzimoore1
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to review our property. We are very happy that we met your expectations. We strive for friendly guest service agents and have a very honest team here. I am glad that we had your items waiting on you when you came back for them. We look forward to your next stay.

Reviewed 2 October 2016 via mobile

We booked months ago and saw some negative reviews since committing. We found everything was clean and suited our needs. The building was older but maintained, the breakfast was fully stocked and food quality, and the room very spacious and comfortable. For a hotel under $100/ night this hotel exceeded what we expected for the price.

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Helpful?
Thank Marie P
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for taking the time to write a review about our property. We appreciate your kind words and are very happy that you enjoyed your stay. We look forward to seeing you again!

oklahoma city, United States
Reviewed 29 September 2016

The room AC kept us up most of the night, my auto was broken into under the entrance door with enough light it was like daylight. Asked to see the security tapes, no Outside cameras according to 4 employees. Called the director of ops 4 times no returned call. finally talked to manager only to be hung up on. Talked...

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Helpful?
Thank Tom D
DRockholt, Director of Ops at Clarion Hotel, responded to this review

Thank you for your comments regarding your stay at our hotel. I'm sorry that you found your stay less than enjoyable. I am the Director of Operations and I haven't received a call from you. I apologize that your automobile was vandalized. I can assure you that it was not our staff. We do have security that makes rounds every...

Reviewed 15 September 2016 via mobile

1st time at this hotel out of all my choices I regret choosing this one. Daniel at the front desk was HORRIBLE ... Automatically made me not want to give this hotel my business.. Very old hotel AC was loud..only thing that kept us their was kayci at the front desk her Customer service was Great!! Sadly would Never return.Not...

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Helpful?
Thank alexxzus03
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your comments on the Clarion Hotel in Lubbock. I regret that you did not enjoy your stay. Daniel is one of our front desk agents that normally get commended on his customer service. I apologize that your perception of him was not as such.

Chillicothe, Texas
Reviewed 5 September 2016

We snagged a last minute reservation at this hotel. At first, we were in a second story room with no elevator. One of our party has difficulty with stairs and they were more than happy to put us in a different room...which was huge! Very clean and comfy beds...what more could one want!

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Helpful?
Thank Lucrown
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you so much for taking the time to provide feedback from your visit with us. We are delighted that you enjoyed your stay and look forward to your return!

Houston, Texas
Reviewed 25 August 2016

The facility is older and could use some updating. The location is good - easy access to Texas Tech, shopping and dining. Our room was comfortable and clean. Breakfast was good and we liked the way the dining area was set up because it encouraged staying and enjoying the meal instead of rushing to get out. The staff was very...

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Helpful?
Thank Emily B
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your wonderful words regarding your visit at hotel. I am so glad that we met your expectations and that the staff was helpful and accommodating. Please keep s in mind for your next stay in Lubbock.

Plano, Texas
Reviewed 21 August 2016 via mobile

This hotel was nice but it felt like a motel not a hotel. There was an atrium so when we walked out of our room we were inside and the pool and bar/lounge was in the atrium. But it felt to me that the hotel might have been a motel at one time and when we opened the door we...

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Helpful?
Thank 4Barry
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you for your comments regarding your stay at the Clarion in Lubbock. We value your feedback. I noticed you stayed over TTU graduation weekend and you are correct, Lubbock's pricing does go up during those times. The hotel has 100 rooms that have interior entrances and 100 rooms that have exterior entrances. Some like the exterior so that they...

Austin, Texas
Reviewed 14 August 2016

I stayed one night with my spouse and two children. The room was unusually large and looked over a large interior courtyard with a pool and open area. Things are clean but not particularly updated. The price was a good value. There are possibly more plants in the interior than I've seen in any hotel. When I checked in, there...

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Helpful?
Thank QDM_AUS
DRockholt, Guest Relations Manager at Clarion Hotel, responded to this review

Thank you so much for your comments of our hotel. We are very happy that you enjoyed your stay and look forward to your next visit!

Reviewed 5 August 2016 via mobile

Had higher hopes for a Clarion but should have gotten a clue from the empty parking lot. Front desk was friendly enough but as mentioned in other reviews, the A/C unit is useless and noisy; way outdated for the level of property. Toilet needed two flushes to work properly. Included breakfast is a plus, but I've had much better sleep...

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Helpful?
1Thank Tom M
DRockholt, Director of Operations at Clarion Hotel, responded to this review

Thank you for your review of our hotel. I am sorry that your stay was not an enjoyable one. I hope that you reported your issues to the front desk so that we may correct them and provide superior service to the next guest.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Clarion Hotel

Address: 3201 S Loop 289, Lubbock, TX 79423-1320 (Formerly Holiday Inn Lubbock Park Plaza)
Region: United States > Texas > Lubbock
Price Range: $86 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Holiday Inn Lubbock Park Plaza Hotel Lubbock
Park Plaza Lubbock
Lubbock Park Plaza
Lubbock Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Clarion Hotel staff and other travellers.
3 questions
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over a year ago
colorado
Katy, Texas
7 months ago

See all questions (3)

Questions? Get answers from Clarion Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“leaving the hotel”
billbI7084QA, 16 May 2017 | Read review
“Rooms 150-164 all have parking available right next to your room.”
davidcE1778FO, 18 Dec 2016 | Read review
“Inside room was nice for a view of the indoor pool and fountains.”
FlyFishFreak, 27 Oct 2016 | Read review
“Go somewhere else”
tomdM5118YV, 29 Sep 2016 | Read review
“The inside rooms facing the pool and atrium have a large window to enjoy the view.”
B5098HHpatricias, 7 Jun 2016 | Read review
5 of 5
Priceline
US$59* /night
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Booking.comUS$69
ClarionHotelsUS$69
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*Disclaimer
Prices are for 1 room, 2 adults
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