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The Hotel Dorada Palace underwent a modern makeover in 2024, featuring Mediterranean-inspired decor. Nestled 800 meters away from Llevant Salou Beach and just a stone's throw from PortAventura World, it's an optimal choice for family and couple retreats.
Comprising 360 units, including 240 rooms and 120 flats, the hotel caters to various accommodation needs. Its amenities include multiple outdoor pools, including one atop the building, a serene chill-out area, and Jacuzzis exclusively for guests aged 18 and above.
In addition to a buffet restaurant, two bars, a mini-club, and a lush garden area, guests can enjoy discounted access to PortAventura Park, Ferrari Land, and Caribe Aquatic Park. During the summer months, a complimentary shuttle service ferries guests to and from PortAventura Park.
Conveniently located 15 minutes from Reus Airport and just an hour away from Barcelona Airport, accessibility is a hallmark of the Hotel Dorada Palace.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Great View
Languages Spoken
English, French, Spanish, Catalan
Location
Camí de les Pasquales, 6, 43840 Salou Spain
Name/address in local language
Ponient Dorada Palace
4 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in a prime location for beach access and local attractions like PortAventura, Poniente Dorada Palace garners mixed reviews from guests. While its proximity to shops and amenities is a highlight for many, the service quality has been inconsistent, disappointing some visitors. Noise from entertainment and traffic frequently disrupts the tranquility of the stay, and the atmosphere is often described as lacking due to monotonous music and late-night noise. Room conditions have left several guests wanting, with critiques focused on size, maintenance, and noise.
Cleanliness generally meets expectations in rooms and public areas, although the pool's upkeep has been called into question. The amenities, such as the pool, receive lukewarm praise due to overcrowding and confusion regarding their inclusion in packages. Lastly, the additional charges for what some consider basic conveniences have led to a perception of the hotel offering subpar value for a 4-star establishment.
Location
Convenient
Atmosphere
Noisy
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Just returned from a 7 night holiday at Dorado Palace , travelled on a EasyJet holiday was booked approximately 5 days before travelling and was a really good price compared to other holiday companies at the time although I would add that the price did almost double before leaving ,the hotel is in a very good location for the town ,beach and Portaventura theme park the hotel is very clean /modern having had a total renovation this year Rooms had everything we wanted except for tea coffee facilities the safe is free. We found the food good with a good selection although could have been hotter the one thing we did not like was that you had to book times of meals if you were a little late you were made to wait for the next available slot and we also heard that if you overstayed your time slot you were asked to leave although this never happened to us , just never came across this in a hotel before. Pool area is very good although I would think in peak season it could get very busy and would probably be difficult to find a sunbed The hotel is part of the Portaventura theme park and we had 3 day entrance included in the holiday , while we were there tickets could also be purchased for a 50% reduction the hotel also offers free transfer to the park but bear in mind the bus does get very busy and in fact drops you off at the bottom of the car park and is a good walk up to the park in fact if you are fit and able the walk to the park is only approximately 15 min walk from the hotel We had a taxi which is approximately 8 euros which the hotel will arrange and comes within minutes So all in all was very pleased with the hotel and would be happy to recommend.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Guest Services / Front Office at Ponient Dorada Palace
Responded 3 Nov 2024
Thank you for sharing your detailed review! We’re glad to hear that you enjoyed the convenient location, cleanliness, and recent renovations at Dorado Palace. It’s great that the included theme park tickets and optional 50% discount added to the experience. We appreciate your feedback on the meal booking system and understand it was a bit unusual. Your tips on transportation to the park and the pool area are also helpful for future guests. Overall, we’re delighted you had a pleasant stay and would recommend the hotel. We look forward to welcoming you back!
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If you are expecting a 4* I would say stay somewhere else to avoid disappointment.
Pros
1. Food - whilst gets boring after a few days as they repeat the dishes, it is delicious and everything is well seasoned. Also great selection for kids. Deserts are awful though so if you have sweet tooth you may be disappointed .
2. Location to the theme parks and beaches - everything walking distance and about 10-15 mins walk. Lots of mini markets and restaurants/bars nearby. Hotel also offers free shuttle bus to parks.
3. Cleanliness - hotel is generally clean and modern.
Cons
1. Customer service - average at best. Whilst staff are friendly, you have to ask for stuff at least three times before someone actually delivers. Just the basics like cutlery for our apartment room, towels so we can wash, bedsheets for the sofa bed- we had to ask at least 3 times before someone actually delivered it. Go to reception they say they will bring it, call reception from the room and no one answers. I’ve been at 3* hotels with much better customer service.
2. Entertainment - not great, there is an hour show in the evening at 10pm which is ok and mini disco for the kids at 9pm.
3. Restaurant access - you have to book your meal times and present a qr code to access dining room. You should just be able to give your room number, not everyone wants to carry around a qr code on a piece of paper. Also , it means everyone in the same room have to eat at the same time and together.
4. Sofa bed - rock hard and can feel Metal bars from bed frame through the mattress. Can’t wait to go back home to my bed.
Overall this hotel would be great if it was a 3* but for a 4* hotel, I wasn’t very impressed and wouldn’t return as have stayed in much nicer 4*s with better customer service.
The Port Aventura theme parks are great and we will return to Salou for the theme parks alone but will be staying at a different hotel.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Guest Services / Front Office at Ponient Dorada Palace
Responded 5 Sept 2024
We appreciate your comments and your patience while we work on these improvements. Our goal is to provide an exceptional experience for each and every guest, and your feedback is important to achieving this. We hope to have the opportunity to welcome you again in the future and offer you an optimized and more pleasant experience in our hotel.
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The hotel is clean and modern with some good facilities. Adults only top floor is brilliant but no drink / food options. It is a shame that all inclusive are treated less favourably than guests paying on the day. Don’t offer all inclusive if you don’t treat people equally and fairly. I’ve never been to a place where it is so confusing what is included and it was not worth the money. Everything was made to be difficult. One person told one thing and us another about what is included. Ask for pizza for 3 people at the pool bar and get given 1 slice and told to go to the back of the queue if we want more to wait another 30 minutes. We ended up eating out majority of the time as still hungry. QR code to book restaurant but was never asked for it and just end up queuing for a table. The location is good near PortAventura park, beach, shops - everything within a 15-20 minute walk. The rooms are soo loud, can hear everything! So not much rest at any time of the day. From 6am until 2am the next day it is constant kids screaming, suitcases, people dragging their chairs which echoes through the room. Such a shame as this hotel has the potential to be great but we would not go back.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Take ear plugs
Don’t go all inclusive
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Atención al cliente/recepción at Ponient Dorada Palace
Responded 16 Jan 2025
Your time and opinion are very important; thank you for sharing them with us.
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I did write a review previously & deleted giving customer service a chance to address my complaints about hotel, after several emails being ignored I have decided to make my thoughts about hotel public ( I know I will get message under this review saying sorry/ we will take feed back on board ect. Pity they don't actually answer emails with feedback ) first impressions hotel lobby looks fantastic & you think the rest of hotel would be of similar standard ( wrong about that) people standing in front of hotel smoking ( smoking area in hotel Is a muddy piece of land with 1 ashtray) had 2 rooms both seen better days bath grubby in 1 room other room in a corner with small balcony & 1 bed. Food was lukewarm & booking in for breakfast / dinner every night ( time slot 7-8 ) 1 night went down 7:25 was refused entry because they said it was to late when I asked at reception about complaints procedure ( few things had been building up ) I was told there wasn't a procedure & I couldn't be given an email address because it was private information ( just had to Google to get it ) like I said food was average at best with small selection at diner ( ate out most nights ) most staff unfriendly & unhelpful. Next on to the bar was half board so when paying for a drink I don't expect a paper cup or even to be given a pint in a coca-cola glass ( wasn't even a pint in glass ) when I mentioned to bar staff the said no pint glasses where clean & that's biggest glass they had 🫤 roof top terrace no glasses or sunglasses allowed in hot-tub even if you need them to see 🙈. Area outside closes at 12 every night except 1 night when some drunk woman decided to sing alone ( song by heart ) for 45mins only knowing the chorus despite people complaining about it staff just ignored her until around 1am. I was speaking to people outside who had stayed in hotel previously & said it has went really down hill since it's been took over staff look unhappy & are generally unhelpful towards guests. To many rules in place for people to actually relax & enjoy a holiday I wouldn't come back to this hotel if it was free & I certainly wouldn't recommend it to family or friends if they where thinking about it.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Guest Services / Front Office at Ponient Dorada Palace
Responded 22 Nov 2024
We’re sorry to hear that your experience didn’t meet your expectations. Your detailed feedback is invaluable to us, and we regret the issues you faced during your stay. We take all reviews seriously and will share your comments with the relevant teams to address the concerns raised, including the service standards, dining experience, and facilities. Our goal is to ensure every guest enjoys their visit, and we’re disappointed that we fell short in your case. Thank you for taking the time to share your thoughts.
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We have recently returned from a 7 night all inclusive holiday at Dorada Palace, expecting a full refurb as per website. First the good points - there are water dispensers on two of the bars free for all guests. Adults only area on rooftop is a fantastic space with sun beds always available, however the bar only serves paying guests so all inc have to go 6 floors down for a drink. We paid extra for a pool view room and were given a view of a smaller pool overlooking wheelie bins; after requesting the room we paid for we were moved to a room overlooking main pool next day. The bed was the worst thing - 3/4 size measured 140cm wide, that’s 70cm per person! With a single sized sheet on top = no good nights sleep. The shower is a hand held unit pinned to the wall with a holder, there are no tea and coffee making facilities in the room, the patio door was broken and mended by maintenance who couldn’t do anything about the ineffective air con. The hotel caters for AI and half board and they definitely prioritise half board as they are ‘paying’. The rules are crazy: The pool bar only serves food to AI when the restaurant is closed - you can only pay for food during these hours - but the food is superior to AI, served differently with better pizza, chips and toasties (AI get pasty looking sandwiches in sun all day) Olives and nuts are on AI menu but staff didn’t know what nuts were and I never saw an olive. Welcome sheet says AI on until midnight but it closes at 11 for alcoholic AI. There are different queues for food and drink but the rules change, so going to the bar is like an endurance test made worse by miserable staff ( the staff are worked so hard - many doing work of three people so this is understandable) The QR booking system is mad, having to know what time you want to eat in the future, the dining is still chaotic with lukewarm, mediocre food. There is a €5 charge to store your case after checkout - unheard of 💁 Overall this isn’t a 4 star hotel, has had a quick clean up not a refurb, is not worth the money and certainly wasn’t relaxing.
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Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Take a water bottle and a kettle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Atención al cliente/recepción at Ponient Dorada Palace
Responded 16 Jan 2025
We thank you for your time and appreciate your feedback.
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This hotel is an absolute joke, we spent the first day asking at reception for cooking utensils and kitchen ware as we had booked a self catering appartment. When the plastic box arrived with no kettle, one frying pan one pot and 4 cups, again I went back to reception and was told they don't have a kettle as it was out on loan and would be back later in the month. He assured me he knew what a kettle was. So, no tea or coffee. Each time we returned to the room the door card was removed from the electricity slot which meant all our food items in the fridge were warm, when I questioned this I was told maybe the housekeeping made a mistake. The pool was artic and filthy. The lifts worked some of the time and there was two washing machines to service the whole place. The breakfast was bland and same thing every morning. There was outside entertainment each night and it carried on through the corridors until 5AM each morning so if you have small children needing sleep you have a problem . The staff were rude and unhelpful, their advertisement states international tv channels, there aren't any. A positive step forward would be if this hotel employed even one person that spoke English. If you planning a trip to Salou avoid this place.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Guest Services / Front Office at Ponient Dorada Palace
Responded 28 Sept 2024
Thank you for taking the time to share your comments about your recent visit to our hotel. We deeply regret that your experience has not met your expectations and that a number of problems have arisen related to services room, and stuff . We want to assure you that we value your feedback and will take immediate action to address these concerns and improve the quality of our services.
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Recently back from a long weekend with friends, and it's safe to say none of us will be going back!
The hotel entrance and lobby is grand and initially gave a great impression, however it all went down hill from there!
The rooms were OK - 2 double beds in each room (advertised as bigger than doubles, but they definitely weren't), a small balcony, a good sized bathroom (needs TLC) with a shower in the bath (screen, not curtain :) thank god!!), a safe and a small fridge. The rooms were small, though - certainly couldn't have coped with 2/3 people in each room with much more luggage than was needed for 3 nights. There was no tea or coffee facility in the room, which was annoying.
We had booked all-inclusive and ended up eating out for 2 of our 3 dinners. The food is dreadful! The same bland, overcooked, bizarre dishes repeated over & over. Lots of carbs options, and often very similar dishes at lunch and dinner. The tea/coffee and juices all come from self-service machines, and all were awful - overly sweet from concentrate juices and tea/coffee with floating "curdled" type bits in them.
The pool bar that served food, closed from 1-3pm so the only place to get lunch was the buffet restaurant. The cocktails served at the pool bar were also from machines - strangest looking cocktails we'd ever seen.
The friendliest staff we came across were the cleaners - everyone else seemed miserable. There was absolutely no "4-star service" provided.
There were rules everywhere!! No sunglasses or even regular glasses to be worn in the rooftop hottubs, only 1 key given per room, paper cups for all drinks until the evening, no moving sunbeds by the pools to add extras to a row, no food/drinks in some areas, no all-inclusive drinks served at the rooftop bar, COVID rules still in place for booking 1 of 2 breakfast slots & you can't be late - they were constant!
The downstairs toilets smelt awful and the general areas need a lot of TLC, as they're tired and very dated. The pools and hottubs were all cold/cool and needed the temperatures increasing to be vaguely comfortable.
There is no way this hotel can be correctly classed as 4 star - a low 3 star at best!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Atención al cliente/recepción at Ponient Dorada Palace
Responded 3 Oct 2024
Thank you for taking the time to share your comments about your recent visit to our hotel. We deeply regret that your experience has not met your expectations. We want to assure you that we value your feedback and will take immediate action to address these concerns and improve the quality of our services.
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Overall our hotel stay for 7 nights was OK. We paid for a pool view which was newly renovated & contained 2 double beds & similar in size to other hotel rooms sleeping up to 4 people. These beds were very comfortable & rooms very clean. The pool area is a bit of a let down & needs some money spent on it, it has some floor tiles that are loose or missing. Some sunbeds are placed on muddy grass (which could be tiled) and therefore people transfer dirt etc into the pool. The pool itself could do with a good clean as the tiles around the side are dirty & a film of grime was gathering, particularly under the tree area. If you want to wear your sunglasses or spectacles in the pool then make sure you take a glasses strap with you as you are unable to wear them without. We travelled in August & if you wanted a sunbed you would have to queue from 07:00 to get one, once the doors opened at approximately 08:30 people would make a mad dash. There is clearly not enough sunbeds so the hotel needs to invest in some more. You have to book a slot for breakfast & evening meal, this worked OK for us although one morning we was told we only had 5 minutes left - you can feel pressurised particularly if you have small children who are slow eaters. If you dislike pork or fish then you may have trouble with something to eat on some days - they had pork lasagna, pork kebabs, loin of pork & beef & pork burgers all on one evening, you’d have thought they may have had a chicken dish. In general the food was only lukewarm. We found the pudding selection very limited, compared to other hotels - they were on a very small counter. This hotel itself was overall clean & very nice although as we travel to Salou on a regular basis we probably would not return to it unless we got another good deal.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:Take spectacles strap for use in swimming pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Atención al cliente/recepción at Ponient Dorada Palace
Responded 19 Aug 2024
We take our customers' opinions very seriously, as they help us improve our service and offer a quality experience.
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Just arrived back on the 29 June and have had an excellent family holiday at the Dorada Palace. Having been very concerned about all the bad reviews leading up to the holiday ,we were relieved to see a lot of changes have been made since all the original negative reviews have been made. Estrella lager served in pint glasses at the pool side bar in the evening . The coke was flat on the first day but as soon as the All Inclusive guest could use the pool side bar ,this was resolved. The main pool is very strict regarding inflatables and balls but the rear pool was more relaxed and able to use theses. All staff from reception to the dining room was extremely friendly and went out of their way to help you. A member of staff was waiting for you at the entrance to take you to a table. We found the food was very good, with lots of choice. A chef cooking omelettes/eggs and pancakes to order for breakfast along with breads/fruit/cereals etc. Lunch was also good , 1 day even had half a duck ! Evening meals always had a choice of soups , a chef freshly cooking 2 or 3 meats eg steak/chicken/pork and fish. We had 2 adjacent rooms which had 2 double beds in each, which my 6 foot 6 son had no problems with and the room although not huge was very adequate. Bathroom had a bit of an update and the shower very powerful. The only downside we found was the booking system for meals. I didn’t like having to take my phone with me every time to scan in. Also having to decide the day before when you wanted to get up the next day. As a family of 4 with 2 teenagers , they didn’t always want to come down to breakfast the same time as us. As breakfast was only a 45 minute slot you had to be there in time which then led to queues for the freshly cooked food. We had a late flight home but still could use all the facilities. There is a shower downstairs that we could use which was next to to lockers for your luggage which was very handy to get ready for our flight home. You need to pay for the locker facilities however we got an extra large locker for 5 euros which took 1 large suit case and some hand luggage. This is an computerised electronic locker system which meant it was very secure and you could come and go whenever you needed something so didn’t mind the charge. We would definitely come back to this hotel as it is ideally located and also feel as if they are working through some of the teething issues ( the day we left , they started selling ice creams behind the pool bar for anyone that wasn’t all inclusive)
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:There is a free shuttle bus to Port Adventura though out the day/evening , time table at...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PortAventura World, Atención al cliente/recepción at Ponient Dorada Palace
Responded 11 Jul 2024
Thank you for your review! We thank you for taking the time to share your opinion with us. We have noted your suggestions. We look forward to seeing you in the future. Regards.
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We are just back from a week long stay in Dorada place with my wife and two kids aged 6-8yrs. We arrived mid day and checkin was fast and the staff member provided everything no issues. Tax of €18 was payable on arrival we wanted a safety box in the room which was €30 (€10 is deposit repaid on checkout).
We went with the half board option which was B&B and either lunch or dinner we availed of both on different days. The food is good standard and there is something for everyone, my kids ate pancakes every morning and fruit and we had omelettes most mornings which were delicious and freshly made. The peak periods it can be hectic but the food is replaced quickly so No complaints. The only issue I have is that the juice and coffee machines are onl available at breakfast only, I would have loved a coffee after my lunch but I think the reason is the snack Bar can serve coffee.
The staff we met were all fine no issues pleasant and I have to mention the female lifeguard at the pools ( I’m sorry I don’t know her name) she was brilliant very observant moving around the pool monitoring but in a very friendly way and would say hello to the kids and smile and wave. The pool area and pools themselves are best I’ve seen anywhere, spotless and not full of chlorine, I saw the robotic cleaner in the back pool a couple of times.
The activities are all on time around the pool I just did the air rifle shooting and archery which was on 3 times a week and you must be 18+ years for air rifle. The snack bar is priced reasonable but everything has gone up in price expect to pay €3.20 for a mahou beer and soft drinks are about €3.70 for a large. I didn’t get tea or coffee during or stay. The food we did get twice which was pizza priced at €11 or €12 and some Tapas price around €6 I think.
The only trips we booked was Ferrari land as my son was obsessed with seeing it which we paid €82 at reception but it is t open until 2pm and like most theme parks is expensive inside but worth a visit.
I would recommend this to anyone with young families it’s catered for them and we always felt safe in the resort. I can’t comment on the kids club as our kids stayed with us for the duration and I didn’t go to the adults only pool area but my wife did for an hour before we left and said it was nice.
Salou strip is a short walk and it’s a good location to base yourself in salou i did speak to other people who were returning for the 7th Time so I definitely would recommend and will return ne t year hopefully!.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel-Aparthotel Dorada Palace, Director General at Ponient Dorada Palace
Responded 12 Aug 2023
Dear Kevc82, First of all we would like to thank you for taking the time to write this comprehensive review and for choosing us for your holiday in Salou. It makes us very happy to know that you and your family thoroughly enjoyed your holiday at the Dorada Palace and that you wish to return. It will be a pleasure to welcome you again next year. Thank you for recommending us on Tripadvisor. Best regards,
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Arroyo de la Miel, Spain26,036 contributions72 helpful votes
The free transfer was running for the Halloween celbrations in Oct 24 so i assume they do it annually. PA was on reduced openings during Oct so check their 2025 calendar to see if it suits your dates. I suppose opening dates will be similar each year. I think pools will be too cold to be open end of Oct, Im sure the waterpark at PA was closed end of sept 24.
If you simply booked this hotel with Jet2 then they're not included. If you booked it on the 'experience more' package then they're included and any stays over 3 nights or more get 2 days 2 parks per person. There are further discounted tickets for purchase at reception I believe.
There are more places to choose from in the Salou area.
PRICE RANGE
S$106 - S$222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel-aparthotel dorada palace**** hotel salou, dorada palace salou, hotel dorada palace, club dorada palace hotel, club dorada palace salou
LOCATION
SpainCataloniaProvince of TarragonaCosta DoradaSalou
NUMBER OF ROOMS
360
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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