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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
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1,107 Reviews from our TripAdvisor Community

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Showing 751: English reviews
England
Reviewed yesterday NEW

This hotel is second to none! Comfortable clean rooms on a daily basis, all the staff are really friendly, all inclusive provides a wide variation of fabulous food, the main bar has a wide selection of drinks of good quality with the best bar staff ever!!!!!!! this was our 2nd visit and we will certainly be going back in 2017

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Helpful?
Thank StavrosBury
London, United Kingdom
Reviewed 1 week ago NEW

I last stayed in this hotel about 10 years ago and loved it. However, I stopped using it when I was shunted down the road to another hotel as they were focused on couple? Yeah, go figure. Well it is a decade later and I was a couple and the plus points are still the plus points, so I booked....

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Thank KMgibbs
Reviewed 1 week ago

I stayed here with my husband for Winter Pride 2016. This hotel is located right next to the Yumbo Centre so great location. We checked in for our 9 night stay and the lady behind reception was so friendly and welcoming. We were allocated our room but not the pool room we asked for. Room 225 right on the corner...

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1Thank Garry M
Reviewed 2 weeks ago via mobile

We stayed here for Maspalomas Winter Pride. Amazing hotel, really friendly staff, clean and the food was nice. We were half board, breakfast served until 11, which was great for us as we were always out late. Two dinner servings, so there was always a table waiting for us. Pool was nice, got plenty of the sun and enough sun...

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1Thank Stephen S
Chester, United Kingdom
Reviewed 2 weeks ago

Just had another lovely week at this Fantastic Friendly Hotel. Staff are amazing so helpful and happy. We chose All Inclusive which is brilliant . Great breakfast and lunch is fantastic the choice is so good Evening meal very good plenty of choice though more Spanish dishes would be nice.Francisco on bar and Mughal were very good and Angle at...

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1Thank suemoore12
Blackpool, England, United Kingdom
Reviewed 3 weeks ago via mobile

I have been here before ana always left with mixed feeling about the place. However , the Neptuno cannot be beaten on location so booked again (10 months on advance ). When arrived at hotel, check in was swift and friendly. However , when got to my room, I was extremely disappointed. As the hotel was fully booked , we...

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Thank Christopher K
Weymouth, United Kingdom
Reviewed 3 weeks ago via mobile

This was our 5th visit to the Golden Jem Hotel and quite simply it is superb. So much so friends came with us this year and have also fallen in love with the Neptuno. The food this year was excellent, we would say the best we have had this year so well done to all the chefs. The roast lamb...

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1Thank Daniel320
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Daniel, Music to my ears!!! I am very glad to read your comments. See you next year. Best regards, Armando Romero HotelNeptunoMur

France
Reviewed 4 weeks ago via mobile

Second time I come and I admit I'm totally pleased about the rooms and the swimming pool (the hotel in general) But please, for the restaurant and the language, don't forget you are in Spain : make us some Spanish specialities for food and don't speak to us in German without knowing where we are from !!!! We come in...

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Thank Echos63
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Echos63, Thank you for your comments; I am happy you had a nice stay with us. All our staff are trained to great people in Spanish until they know where are they from, however, some new staff may have the habits of not doing that. I will make sure they are all reminded to welcome people in Spanish. About...

Barcelona, Spain
Reviewed 4 weeks ago via mobile

This is good hotel with a nice pool and sauna, right next to the Jumbo Centre. The staff are very good and attentive. We went all inclusive i.e. Three meals a day and all drinks included, this was definitely the best option as it wasn't that much extra than half board. The food was pretty good and the drinks (wine,...

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1Thank TonyR-Barcelona
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola TonyR-Barcelona, Thank you for your nice review, you are right, Winter Pride, is in the last years bigger and bigger, even do we have sound proof doors, you may hear something. Happy to read that you will come back next year, will be waiting for you. Best regards, Armando Romero

Ipswich, United Kingdom
Reviewed 4 weeks ago

Our short break at this hotel was lovely. The receptionist on duty when we arrived was very helpful & efficient & the cold glass of bubbly while we checked in was very welcome. Our room & the rest of the hotel was very clean & comfortable. The free tea & coffee making facilities in our room was nice, only downside...

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2Thank jaynedouble

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: $175 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
38 questions
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Nottingham, United Kingdom
3 months ago
London, United Kingdom
3 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking pool”
 of 5 bubbles suemoore12, 21 Nov 2016 | Read review
“Pool view room”
 of 5 bubbles 643leeo, 11 Nov 2016 | Read review
“If you can get a pool view room.”
 of 5 bubbles sorenh939, 6 Nov 2016 | Read review
“All the rooms are good”
 of 5 bubbles hexy1985, 2 Nov 2016 | Read review
“High floor with pool view.”
 of 5 bubbles si1972, 1 Nov 2016 | Read review
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