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Hotel Neptuno Gran Canaria

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Hotel Neptuno Gran Canaria
Hotel Neptuno Gran Canaria
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1,156 Reviews from our TripAdvisor Community

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Showing 784: English reviews
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Pitlochry, United Kingdom
Reviewed 3 days ago NEW

Had the best holiday for years at this excellent hotel. From first step in the door, the staff could not have been better and more helpful. Food is really good with plenty to choose from; cocktails are superb. All staff were so good during our stay but have to mention Miguel (our restaurant waiter) Pedro (pool bar) and Rafael (main...

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Helpful?
Thank claytontrudi
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Hola Claytontrudi, Thank you very much for taking your time to share your experience, I am always happy to read such a good reviews as yours. I will print it, and let it know to Miguel, Pedro and Rafael. Hope to see you soon. Best regards, Armando Romero Twitter @HotelNeptunoMur

Las Palmas de Gran Canaria
Reviewed 1 week ago via mobile

Many of our friends use this hotel regularly. It has been recently upgraded/refurbished and now offers high quality accommodation. It is close to the famous Yumbo Centre, so if you visit during Carnival or Pride, please don't stay here if you dislike noise and folk enjoying themselves! Adults only too. Clean, comfortable accommodation and friendly staff. Great pool, but poolside...

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Helpful?
1Thank Canaryislander
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Canaryislander, Gracias to take your time to recommend us. I am glad you had a nice time during your stay, and hope to see you again soon, not in Carnival ;º) but another time of the year. We know where we are, and that is why we invest in making our rooms sound proof. Just for info, every time...

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

My husband and I stayed here for 5 nights from 6th - 11th Feb. (First time leaving two teenagers at home). Hotel is lovely (I had a nice room on first floor overlooking pool area) but have had better food in 3 star, hotels, (didn't realise that half board did not include even a soft drink with your evening meal)...

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Helpful?
Thank sheenamurphy
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear sheenamurphy, Thank you very much for taking your time to write a review, even, if you didn´t feel good on Gran Canaria and our hotel. Half board, on Spain, means breakfast and dinner, and it never includes any kind of drinks unless it is specify on the descriptions. Some hotels offer half board plus, that may include soft drinks,...

Norwich, United Kingdom
Reviewed 1 week ago via mobile

When we booked the hotel, the majority of the reviews were positive, the hotel is near the beach, about 10 mins walk and the beach is one of the best we have been to in the canaries!! The hotel is very clean and the staff are so friendly and helpful, one of the chefs Nani is brilliant and so friendly!...

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Helpful?
1Thank David W
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

David, Thank you a lot for your nice words... I will communicate your comments to all our staff. Hope to see you again next visit. Best regards, Armando Romero murhotels.com

North Wales
Reviewed 1 week ago

Just back from a great stay at the Hotel Neptuno. My husband and I arrived to be greeted by Maria who was a breath of fresh air. She offered us a glass of Cava, which was a lovely gesture. After a quick check in, we found our room on the 2nd floor facing the road. The room was a lovely...

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Helpful?
Thank Jeanandjohn51
London
Reviewed 2 weeks ago

Stayed here for a special birthday early December on H/B basis. 20/25 minute drive from the airport. Hotel advertised as Adults only, gay friendly. As long as this hotel is good & comfortable not interested n what people's private lives are. We were not disappointed. Welcome drink of Cava on arrival. Asked for rooms side by side as we were...

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Helpful?
Thank Murghi
Brighton, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed at Hotel Neptuno during the first week of Feb. We had a really great week. Our room was comfortable and we could easily leave the balcony-door open at night without worrying about the sounds of traffic or party goers. The all-inclusive was great, lots of varieties of branded and local alcohols to choose from. The menu for drinks...

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1Thank Emmett P
Reviewed 3 weeks ago

A faulty steam pipe scalded my leg ruining my xmas holiday.A daily £10 trip to hospital plus prescription costs,a trip on steps due to injury wrecked a pair of trousers and a month of treatment here I'm nearly back to normal.I spoke to hotel reception twice and they offered a polite "SORRY" great! At your own risk.

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Helpful?
3Thank Edwin G
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

Dear Edwin, Thank you very much for taking your time to write about it... As the new manager of the hotel since January , I will make sure we make something about it. Apologize from my site, and I hope you give us a second chance, and to see you soon. Best regards, Armando Romero @HotelNeptunoMur

Newcastle upon Tyne, United Kingdom
Reviewed 3 weeks ago

Another lovely visit to the Neptuno Arrived for New Year at the Hotel Neptuno for another lovely visit. The hotel is situated about 15 minutes walk from the beach and near the Yumbo Centre which you can access via a back gate. So facing out the hotel reception turn right down to playa del ingles beach and left to head...

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Helpful?
3Thank philmanchester
Belfast, United Kingdom
Reviewed 4 weeks ago

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Helpful?
2Thank williamedwardb2017
MurHotels, Gerente at Hotel Neptuno Gran Canaria, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel Neptuno Gran Canaria

Address: Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Price Range: $159 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Neptuno Gran Canaria 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Neptuno Hotel Maspalomas
Hotel Neptuno Gran Canaria Playa Del Ingles
Hotel Style:
#9 Luxury Hotel in Playa del Ingles
#13 Romantic Hotel in Playa del Ingles
#18 Family Hotel in Playa del Ingles
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Neptuno Gran Canaria staff and other travellers.
43 questions
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Nottingham, United Kingdom
5 months ago
1 month ago
London, United Kingdom
6 months ago

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Questions? Get answers from Hotel Neptuno Gran Canaria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool rooms on the right nice for a sunset”
 of 5 bubbles philmanchester, 4 Feb 2017 | Read review
“Just the room we had was small and no outlook beds moved easily when sleeping at night. Was not what we expected from pictures in brochure”
 of 5 bubbles williamedwardb2017, 26 Jan 2017 | Read review
“room 418 was perfect for us to catch the late afternoon sunshine on the balcony”
 of 5 bubbles 299stuh, 22 Jan 2017 | Read review
“5h floor overlooking pool”
 of 5 bubbles bonabilly, 15 Jan 2017 | Read review
“Ask to be in the top floor facing either Hotel Buenos Aires or the Yumbo centrum (this way you get the Oceanview room.”
 of 5 bubbles 797janezg, 8 Jan 2017 | Read review
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