We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

MUR Hotel Neptuno Gran Canaria

Share
Traveller (737)
360
Panoramas (6)
Traveller (737)
360
Panoramas (6)
Pool & Beach (138)
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"]}}
About
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Shuttle Bus Service
Bar/Lounge
Spa
Airport Transportation
Show more
Room features
Non-Smoking Rooms
Air Conditioning
Minibar
Good to know
HOTEL STYLE
Mid-range
Classic
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
533Restaurantswithin 0.5 km
135Attractionswithin 0.5 km
Reviews (1,535)
Filter reviews
1,024 results
Traveller rating
558
313
109
20
24
Traveller type
Time of year
LanguageEnglish
More languages
558
313
109
20
24
Show reviews that mention
All reviews yumbo centre gran canaria breakfast chef gay friendly hotel pool area evening meal fruit basket half board mini bar straight couples returning guests gay men buffet style all inclusive option head waiter show cooking fantastic hotel
FilterEnglish
Updating list...
1 - 5 of 1,024 reviews
Reviewed yesterday via mobile

Just amazing. Although they don’t allow inflatable unicorns 🦄 in the pool ( very disappointed ) The the food is good and plentiful. The Drinks were great too. Anything you wanted and cocktails 🍹 🍸 Themed nights for dinner made it interesting. Definitely don’t miss...More

Thank Matt B
Reviewed 2 days ago via mobile

My mum and her partner have been coming to this hotel for years and always raved about it. This November we joined them for 4 nights of sun and fun. I can see exactly why people return year after year. The Neptuno provides classic Spanish...More

Thank mrcrdeacon
Reviewed 4 days ago

This is my umpteenth visit to Hotel Neptuno, Playa del Ingles, and each visit has been amazing. The hotel is really beautiful, ideally located in the centre of town close to the Yumbo Centre. The staff are very friendly and welcoming, the service is impeccable,...More

Thank Gerry C
Reviewed 6 days ago via mobile

Had a lovely time at Mur Hotel Neptuno. Made welcome by Reception staff and concierge. Everyone was so friendly and helpful. The room was okay but certainly not 4 star. Bed comfortable. Easy and quick access to the Yumbo Centre close by. Food inclined more...More

Thank 624marionc
Reviewed 1 week ago via mobile

Lovely hotel, great location near to the beach about 20 minute walk. Friendly staff great food and we really had a laugh with all the other guests, the only issue was the bed. Too single beds pushed together does not make a good double bed...More

Thank Passenger37958935150
Response from Mur H, Director General at MUR Hotel Neptuno Gran CanariaResponded 1 week ago

Hello! Thank you very much for taking your time to review your stay. I am glad you enjoyed our central location, our food offer and that you liked our staff. Regarding the bed, you can ask for a double bed. If there is any room...More

View more reviews
Questions & Answers
Ask a question
niks299
17 August 2018|
AnswerShow all 10 answers
Response from Hayley K | Reviewed this property |
Hello, towels are supplied for the poolside. Both kettle and hair dryer is supplied. I would still take a hair dryed because theirs was a little weak. You get free tea and coffee even if youre half board.
3
Votes
grimms
19 June 2018|
AnswerShow all 4 answers
Response from Smirnshaz | Reviewed this property |
You can smoke outside x
0
Votes
MarkBajer
14 June 2018|
AnswerShow all 6 answers
Response from AndyEddie | Reviewed this property |
In addition to the other answers, you can have their WiFi across a number of your devices too so it’s handy if you’ve got a tablet as well as your phone etc.
1
Vote
Room Tips
"Rooms with a balcony overlooking pool on an upper floor"
tonylM2576FX
1 week ago
Read review
"All rooms with pool views can be noisy up to 3 AM when "Jumbo" (next door) is in full swing at..."
davidmC1287QT
3 weeks ago
Read review
"5th floor next to the elevator, 521!"
Mirke2013
4 weeks ago
Read review
"Try and get a room away from the lifts, and must have a pool view and as high as possible to defeat most of..."
bigbiffo
8 Oct 2018
Read review
Show More 
PRICE RANGE
US$130 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
neptuno hotel maspalomas
LOCATION
SpainCanary IslandsGran CanariaMaspalomasPlaya del Ingles
NUMBER OF ROOMS
171
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing