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MUR Hotel Neptuno Gran Canaria

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Traveller (672)
Room & Suite (160)
Pool & Beach (137)
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Overview
  • Excellent51%
  • Very good33%
  • Average12%
  • Poor2%
  • Terrible2%
Travellers talk about
“yumbo centre”(248 reviews)
“breakfast chef”(10 reviews)
“glass of sangria”(10 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (1,409)
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945 results
Traveller rating
503
295
105
19
23
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503
295
105
19
23
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All reviewsyumbo centrebreakfast chefglass of sangriagran canariapool areagay friendly hotelevening mealfruit basketeggs baconhalf boardmini barstraight couplesreturning guestsgay menbuffet styleall inclusive optionhead waiter
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1 - 5 of 945 reviews
Reviewed yesterday via mobile

Good points - Very clean. Rooms always well cleaned. Friendly staff, peaceful pool area and nice snack bar seating, again with good service. Lovely pool. Brilliant location for the Yumbo with useful gate at the back meaning it was just across the road. Nice bar...More

Thank Stevestorey
Reviewed 2 days ago via mobile

Had a lovely stay at Neptuno,lovely extras delivered to the room as returning guest .... Pool was lovely and had lunch most days at the pool bar which was nice too... Hotel organized our transfer back to the airport

1  Thank brianj0nes
Reviewed 3 days ago via mobile

We’ve loved this hotel. It is kept clean and the breakfast is acceptable. The pool area is nice although the loud bar music now makes it a less relaxing space. But what really annoys us is the hotel’s lack of interest with regards noise. There...More

1  Thank Mark G
Reviewed 4 days ago

Our first time visiting and on recommendation by friends. First impressions were great. Friendly, welcoming staff and our room was lovely with views of the mountains, plenty of storage, a working hairdryer and a walk-in shower. Unfortunately our joy was short lived when hotel maintenance...More

2  Thank Jude S
Reviewed 1 week ago via mobile

This was our second visit with three other couples. The greeting, checking in and all staff were attentive and really could couldn’t be faulted. The room (216) was smaller than our last visit and had a bath rather than the significantly better walk-in shower, although...More

Thank ajas
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$133 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Playa del Ingles
#13 Luxury Hotel in Playa del Ingles
Room types
Non-Smoking Rooms
Details
Price range
US$133 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Playa del Ingles
#13 Luxury Hotel in Playa del Ingles
Room types
Non-Smoking Rooms
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Traveller (672)
Room & Suite (160)
Pool & Beach (137)
Dining (66)
Amenities (35)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Stephen H
8 April 2018|
AnswerShow all 5 answers
Response from Echos63 | Reviewed this property |
About sun it is ok If front of yumbo, if you stay during a carnaval week, even if windows are well isolated from external noise you can all the same hear the music from yumbo
1
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Google Translation
Vic T
5 April 2018|
Answer
Response from MurHotels | Property representative |
Hi Vic T, There is not nudist solarium at the hotel, as our roof is with solar energy panels. About Wifi, its free of charge, and it works quite good. Hope you have a nice day
1
Vote
Google Translation
NP787
30 March 2018|
AnswerShow all 2 answers
Response from Echos63 | Reviewed this property |
Half board includes breakfast. It also includes dinner but not drinks during dinner (you'll have to pay bottles of water, beer or wine...) And that's all
1
Vote
Google Translation
Room Tips
"Ask for a room with a shower."
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"High floors can give sea views"
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"Try for a top floor room with a pool view and away from the lifts. Avoid rooms without a pool view."
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"All rooms beautifully appointed"
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