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MUR Hotel Neptuno Gran Canaria

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Traveller (734)
Room & Suite (170)
Pool & Beach (138)
Overview
Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria Spain See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star accommodation
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Reviews (1,521)
Filter reviews
1,013 results
Traveller rating
553
308
108
20
24
Traveller type
Time of year
LanguageEnglish
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553
308
108
20
24
Show reviews that mention
All reviews yumbo centre glass of sangria breakfast chef gran canaria pool area gay friendly hotel evening meal fruit basket half board mini bar returning guests gay men buffet style all inclusive option fantastic hotel show cooking jumbo centre
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1 - 5 of 1,013 reviews
Reviewed yesterday

Staff: very friendly and helpfull. The rooms are perfect, with a rain shower in the bathroom. Lunch is always outsite and a la carte, choose lovely food from the menu. Every evening there is animation, karaoke, singer.......we always book the AI, which is perfect.

Thank Mirke2013
Response from Mur H, Director General at MUR Hotel Neptuno Gran CanariaResponded today

Dear Mirke2013, Thank you very much for your comment, I love to read that you had a nice holidays with us, and I will be happy to see you again soon. Best regards, Armando Romero

Reviewed yesterday via mobile

Lovely hotel, fantastic snack bar and pool bar! The staff were friendly, helpful and the evening food was to a good standard! The only grime I have is the straight people, kissing in the pool, holding hands and I even sore them dancing intimately at...More

1  Thank Lee D
Reviewed yesterday

Good points – Food is delicious however, choices are very limited Staff are all very attentive Close to yumbo centre with back door All inclusive drinks include brand names and cocktails Bad points – I emailed the hotel directly, the holiday company and asked the...More

Thank ChrisI5970OJ
Response from Mur H, Director General at MUR Hotel Neptuno Gran CanariaResponded today

Dear ChrisI5970OJ, Thank you very much for your comments, glad that you had a nice holiday with us, and enjoy the food, the service, and our all-inclusive philosophy. About your room at the second floor, I am sorry about that, but sometimes when you are...More

Reviewed 1 week ago via mobile

Amazing hotel, 1st time in Gran Canaria and very impressed. Lovely staff, great food, clean rooms, fab pool and entertainment each night. 2seconds from Yumbo which has everything you could need too. Just fab place overall would highly recommend.More

Thank kaz51jj
Response from Mur H, Director General at MUR Hotel Neptuno Gran CanariaResponded today

Hello, thank you for choosing our Hotel Neptuno for your holiday and giving us your 5star rating! We are happy to read that you had a great stay with us and enjoyed your time in Gran Canaria. We hope to welcome you back again soon!...More

Reviewed 1 week ago

We have been going to this hotel for 15 years, and it is regularly modernised / updated but there are a couple of problems that I classed as serious not just niggles. 1 The bathroom is hopelessly outdated, the bath that you have to stand...More

1  Thank bigbiffo
Response from Mur H, Director General at MUR Hotel Neptuno Gran CanariaResponded today

Hello! thank you very much for leaving us a review about your stay. Your opinion is important to us and we will try to take your suggestions in consideration for further improvements. Hope to have the chance to welcome you again. Kind regards, Armando Romero...More

View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Adult pool
Air Conditioning
Airport Transportation
Concierge
Dry Cleaning
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Sauna
Self-Serve Laundry
Shuttle Bus Service
Beachfront
Room Service
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Romantic
Room types
Non-Smoking Rooms
Number of rooms
171
Price range
US$138 - US$222 (Based on Average Rates for a Standard Room)
Also Known As
Neptuno Hotel Maspalomas
,
MUR Hotel Neptuno Gran Canaria Playa Del Ingles
Location
Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Luxury
,
Romantic
Room types
Non-Smoking Rooms
Number of rooms
171
Price range
US$138 - US$222 (Based on Average Rates for a Standard Room)
Also Known As
Neptuno Hotel Maspalomas
,
MUR Hotel Neptuno Gran Canaria Playa Del Ingles
Location
Spain > Canary Islands > Gran Canaria > Maspalomas > Playa del Ingles
Photos
Traveller (734)
Room & Suite (170)
Pool & Beach (138)
Dining (66)
Amenities (35)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
niks299
17 August 2018|
AnswerShow all 10 answers
Response from Hayley K | Reviewed this property |
Hello, towels are supplied for the poolside. Both kettle and hair dryer is supplied. I would still take a hair dryed because theirs was a little weak. You get free tea and coffee even if youre half board.
3
Votes
grimms
19 June 2018|
AnswerShow all 4 answers
Response from Smirnshaz | Reviewed this property |
You can smoke outside x
0
Votes
MarkBajer
14 June 2018|
AnswerShow all 6 answers
Response from AndyEddie | Reviewed this property |
In addition to the other answers, you can have their WiFi across a number of your devices too so it’s handy if you’ve got a tablet as well as your phone etc.
1
Vote
Room Tips
"5th floor next to the elevator, 521!"
Mirke2013
yesterday
Read review
"Try and get a room away from the lifts, and must have a pool view and as high as possible to defeat most of..."
bigbiffo
1 week ago
Read review
"we were on the ground floor which was fine"
rsend
3 weeks ago
Read review
"Rooms looking over the swimming pool have sea views"
PaulTorquay2014
3 weeks ago
Read review
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