We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Gran Canaria
Log in Join
  • My Trips
  • Bookings
  • Rental Inbox

    • Browse

    Map
    Satellite
    Map updates are paused. Zoom in to see updated info.
    Reset zoom
    15/10/2017 16/10/2017
      There are no pins in your viewport. Try moving the map or changing your filters.
      • {providername} {price}
      {providername} {price}
        {listitems}
      {sold_out_text}
      We can't find prices for this accommodation
      From {rate_price} {rate_periodicity}

      MUR Hotel Neptuno Gran Canaria

      1,268 Reviews
      #11 of 134 Hotels in Playa del Ingles
      Avda. Alfeceres Provisionales, 29, 35100 Playa del Ingles, Maspalomas, Gran Canaria, Spain
      Save
      Lowest prices for your stay
      15/10/2017 16/10/2017
      Expedia.com
      Booking.com
      Orbitz.com
      Hotels.com
      Travelocity
      AMOMA
      View all 12 deals
      Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
      All photos (803)
      Full view
      Certificate of Excellence
      Traveller (603)
      Room & Suite (128)
      Pool & Beach (121)
      Similar hotels
      See all 410 hotels in Gran Canaria
      Gold By Marina
      1,553 reviews
      #1 of 134 hotels in Playa del Ingles
       
      Bohemia Suites & Spa
      1,421 reviews
      #3 of 134 hotels in Playa del Ingles
       
      Sol Barbacan Hotel
      966 reviews
      #5 of 134 hotels in Playa del Ingles
       
      Seaside Sandy Beach
      1,274 reviews
      #6 of 134 hotels in Playa del Ingles
       
      Overview
      4.0
      1,268 reviews
      • Excellent52%
      • Very good32%
      • Average12%
      • Poor2%
      • Terrible2%
      Travellers talk about
      “yumbo centre” (232 reviews)
      “glass of sangria” (10 reviews)
      “breakfast chef” (10 reviews)
      Free Wifi
      Free Parking
      Breakfast Buffet
      Air Conditioning
      Pool
      Non-Smoking Rooms
      Restaurant
      Airport Transportation
      Poolside Bar
      Fitness centre
      Concierge
      Spa
      Meeting Rooms
      Dry Cleaning
      Private Balcony
      4.0 Star Hotel
      All hotel details
      {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
      Similar hotels
      See all 410 hotels in Gran Canaria
      Gold By Marina
      1,553 reviews
      #1 of 134 hotels in Playa del Ingles
       
      Bohemia Suites & Spa
      1,421 reviews
      #3 of 134 hotels in Playa del Ingles
       
      Sol Barbacan Hotel
      966 reviews
      #5 of 134 hotels in Playa del Ingles
       
      Seaside Sandy Beach
      1,274 reviews
      #6 of 134 hotels in Playa del Ingles
       
      Rooms
      15 Oct16 Oct
      |
      1 room, 2 adults, 0 children
      Standard Room

      Getting you more information on this room

      See More
      Free Cancellation
      Select
      Show Available Rooms
      Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
      We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Ingles hotels with availability
      Standard Room

      Getting you more information on this room

      See More
      Free Cancellation
      Select
      {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "f2af8d0c976c4618a7c92b08a98b5f59", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":237084,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":15,"month":10,"year":2017},"checkout":{"day":16,"month":10,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"f2af8d0c976c4618a7c92b08a98b5f59","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"MUR Hotel Neptuno Gran Canaria","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYyYWY4ZDBjOTc2YzQ2MThhN2M5MmIwOGE5OGI1ZjU5IiwiQUlLIjoiNzdmM2ZlYzk2YjY5NDVkOTgzYzk1NzlmNTVjOGQ5MDgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "15/10/2017", "checkOut": "16/10/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
      Write a Review
      Reviews (1,268)
      Traveller rating
      Traveller type
      Time of year
      Language

      1 - 5 of 863 reviews

      Reviewed 2 days ago
      Our first holidau

      We arrived late night at the hotel, but we had a really warm welcome still. I really loved the hotel same as my partner. When we will go back to Gran Canaria we definitely will go back to book this hotel. The service the Waiters,...More

      Thank Nóra P
      Reviewed 3 days ago
      Excellent hotel

      Another excellent 2 weeks spent at the Hotel Neptuno, staff as usual very friendly and professional, nothing to much bother or trouble, from housekeeping to bar staff, dining room staff and of course Ruben, everyone made our 2 weeks heaven. Again great choice of food...More

      Thank David S
      Reviewed 4 days ago
      2nd stay as good as the first

      This was my second visit to this hotel, and their standards certainly haven't dropped. All the staff are really friendly and helpful, particularly the reception, waiting staff and cleaning staff. The rooms are spotless, and the WIFI is free, fast and reliable (I think they...More

      Thank EnjoyableDays
      Reviewed 4 days ago via mobile
      My pleasant stay

      Me and my partner went here for 5 nights and it was really really amazing for what we wanted, with the jumbo centre just behind the hotel with bars and restaurants and just a short walk to the beach the location was perfect. The staff...More

      Thank AlexMcdonald123
      Reviewed 6 days ago
      Airport Transfer

      During our holiday everything was good, nothing special, but nice. But the last day was a very bad experience. We ordered airport transfer for fixed price, but a taxi arrived instead which was more expensive of course. But not this was the main problem. The...More

      Thank harasztiorsi
      Similar hotels
      See all 410 hotels in Gran Canaria
      Gold By Marina
      1,553 reviews
      #1 of 134 hotels in Playa del Ingles
       
      Bohemia Suites & Spa
      1,421 reviews
      #3 of 134 hotels in Playa del Ingles
       
      Sol Barbacan Hotel
      966 reviews
      #5 of 134 hotels in Playa del Ingles
       
      Seaside Sandy Beach
      1,274 reviews
      #6 of 134 hotels in Playa del Ingles
       
      About
      Awards & Recognition
      Certificate of Excellence
      Amenities
      • Top amenities
      • Pool
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Free Parking
      • Bar/Lounge
      • Spa
      • Free High Speed Internet ( WiFi )
      • Hotel Amenities
      • Free Parking
      • Airport Transportation
      • Dry Cleaning
      • Meeting Rooms
      • Laundry Service
      • Concierge
      • Multilingual Staff
      • Room amenities
      • Air Conditioning
      • Things to do
      • Pool
      • Restaurant
      • Fitness Centre with Gym / Workout Room
      • Bar/Lounge
      • Spa
      • Outdoor pool
      Details
      • Price range
      • US$138 - US$215 (Based on Average Rates for a Standard Room)
      • Hotel class
      • Hotel Style
      • #9 Luxury Hotel in Playa del Ingles
      • #13 Romantic Hotel in Playa del Ingles
      • #18 Family Hotel in Playa del Ingles
      • Room types
      • Non-Smoking Rooms
      • Number of rooms
      • 171
      • Reservation Options
      • TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, TripOnline SA, Cancelon, Hotwire, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your MUR Hotel Neptuno Gran Canaria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
      • Location
      • Spain >
      • Canary Islands >
      • Gran Canaria >
      • Maspalomas >
      • Playa del Ingles
      • Also Known As
      • Neptuno Hotel Maspalomas ,
      • MUR Hotel Neptuno Gran Canaria Playa Del Ingles
      Add Photo Photos
      All photos (803)
      Full view
      Traveller (603)
      Room & Suite (128)
      Pool & Beach (121)
      Dining (52)
      Hotel & Grounds (431)
      Bathroom (31)
      Family and Play Areas (4)
      Business Centre & Event Rooms (1)
      Nearby
      Nearby HotelsSee all 410 hotels in Gran Canaria
      Bohemia Suites & Spa
      1,421 reviews
      .68 km away
       
      Seaside Sandy Beach
      1,274 reviews
      .58 km away
       
      Gold By Marina
      1,553 reviews
      .47 km away
       
      Sol Barbacan Hotel
      966 reviews
      .33 km away
       
      Nearby Restaurants
      LoLa
      613 reviews
      .06 km away
      Mana 264
      1,220 reviews
      .06 km away
      Restaurant Valentines
      505 reviews
      .07 km away
      Restaurante Miramar Yumbo
      53 reviews
      .07 km away
      Nearby Attractions
      Yumbo Centrum
      3,816 reviews
      .13 km away
      Eiffel Bar
      988 reviews
      .13 km away
      Ricky's Cabaret Bar
      1,131 reviews
      .15 km away
      Minigolf Yumbo
      422 reviews
      .18 km away
      Ask a question
      Questions & Answers
      See all 75 questions
      Alex8600
      18 September 2017|
      AnswerShow all 4 answers
      Response from jon365athen | Reviewed this property |
      Anytime after 8 I think, life guard arrives at 10 but you can swim before then
      1
      Vote
      gordonmearns
      8 September 2017|
      AnswerShow all 3 answers
      Response from MurHotels | Property representative |
      Dear Gordon, Until 1 of November you are allow bringing tailor shorts, and closed shoes. From firsts of November long trousers Best regards, Armando Romero Director Hotel Neptuno
      1
      Vote
      Google Translation
      James F
      3 September 2017|
      Answer
      Response from MurHotels | Property representative |
      Hi James, It is free of charge, however, you must know that it is only 3 saunas, not a big wellness. About VIP, its sleepers, whine, fruits, bathrobe.... Best regards, Armando Romero
      0
      Votes
      Google Translation
      Room Tips
      "good service and food"
      Read review
      "Pool view rooms very good"
      Read review
      "Most rooms have a pool view"
      Read review
      "lots of stairs - it mobility is an issue ask for a first floor room"
      Read review
      Show More
      Is This Your TripAdvisor Listing?
      Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing