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Avda. Estados Unidos de America 1, 35100 Playa del Ingles, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Palmeras
Updated 18/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 133 hotels in Playa del Ingles
Location
Cleanliness
Service
Value
Travellers' Choice
The All Inclusive 24h Hotel Riu Palace Palmeras refurbished in 2019 is located in Playa del Inglés, in the southern coast of Gran Canaria, 350 m from the 6 km-long beach and its wide range of entertainment options and watersports facilities. Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence & sophistication, creating a unique experience. The location is ideal due to its proximity to Gran Canaria Airport LPA (about 30km) and Maspalomas (5km) and invites you to explore the island. The hotel has 274 cozily furnished rooms with free Wi-Fi & offers modern amenities. Get in shape at the gym. 2 outdoor pools and a children's pool, all of them heatable in winter. For the youngest guests, children's entertainment (4-12 yrs), and for adults, evening entertainment. For lovers of gastronomy, live cooking stations at our main buffet as well as an à la carte fusion restaurant and 3 bars.
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Property amenities
Parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Entertainment staff
Evening entertainment
Babysitting
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Baggage storage
Currency exchange
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Sofa
Cable / satellite TV
Flatscreen TV
Sofa bed
Bath / shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Quiet
Languages Spoken
English, Spanish, German
Hotel links
Special Offer:Receive 500 free points
893Reviews109Q+A96Room tips
Traveller rating
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Popular mentions
MCollings wrote a review Yesterday
Kennington, United Kingdom1 contribution
From the moment we arrived we were looked after by the friendly staff. Very organised hotel and clean throughout. The bedrooms are spacious and clean so no problem getting a good nights sleep. Overall value for money
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Review collected in partnership with riu.com
Date of stay: January 2022
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Bianca wrote a review Aug 2021
Lincolnshire, United Kingdom41 contributions73 helpful votes
+1
Hotel's Favourite
Excellent hotel I cannot recommend enough. Everything was spotless and the staff were so welcoming. I made a request before arrival on the off chance and was upgraded to a sea view room, free of charge! The food was excellent quality, self service buffet with plenty of choice and always somewhere to sit. The a la carte restaurant was “ok”, the steak was fab but sadly the starter and dessert were not nice. However, that’s personal preference so no reflection on the hotel at all. The drinks were great also, with bottled Amstel for drinking in the restaurant. The only negative I would say, is that the pool bar opens 10:30-18:00 and the pool is open from 0800-1900, so nowhere to get a drink by the pool for the first and last hours. There is a 24hr bar but there’s no plastic glasses so cannot take them by the pool. The Covid measures in place were good, with masks worn by all staff and guests when not seated. The hotel was also spotlessly clean. The rooms are spacious, I would highly recommend Room 630 with a great sea view and safe free of charge. The air con is adequate also for the temperature and there is an all inclusive mini bar in the room! The only thing is the beds were pushed together, I would have preferred just one double/king sized bed. The hotel is a short 5 minute walk to the beach and towels are provided (though not to be used at the beach). And there is no sun beds on the beach at all, I’m told due to local council restrictions! The hotel is also a 5 minute walk from the Yumbo Centre with plenty of restaurants, shops and bars. Highly recommend Ricky’s for a drag show which is a lot of fun! All in all I would give this hotel 5/5 stars, absolutely brilliant.
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Date of stay: July 2021Trip type: Travelled as a couple
4 Helpful votes
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vikkiYorkshire wrote a review 16 Jan
yorkshire31 contributions24 helpful votes
Just returned from a lovely rest at this hotel, good location 2 mins to prom and down some steps to the beach and Dunes, this hotel is so clean and spotless everywhere, all the staff and I mean all are courteous and polite. Food and drinks are good quality. Pool towels available, pools are cool but bearable. We had a large double on the first floor which was very nice. The beds and pillows are Very comfortable. The only negatives: Sun beds are hard so could do with pads also all the palm trees (as beautiful and well maintained as they are), block out the sun in many areas, Sausages are hot dog type no English style, maybe get disposable gloves for meal times as hardly anyone uses the hand gel, also a sign or maitre d’ to let you know to grab a table not to wait to be shown to a table, English channels on tv wouldn’t go a miss, and that’s it, otherwise we couldn’t fault the place! Im sure we’ll be back!
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Date of stay: January 2022Trip type: Travelled as a couple
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Keith H wrote a review 15 Jan
Wakefield, United Kingdom26 contributions19 helpful votes
Had 10 days over the new year period and would certainly visit again. The room was clean and spacious with an exceptionally large shower.The food was varied of good quality, the staff were first class and very attentive. Evening entertainment excellent, One exceptional quality the hotel had during the difficult times was the cleanliness, inside, outside, pool area immaculate! Suppose the one slight negative, pool bit chilly for my liking.
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Review collected in partnership with riu.com
Date of stay: December 2021
Value
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1 Helpful vote
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Teresa M wrote a review 13 Jan
London, United Kingdom5 contributions7 helpful votes
We stayed at the Riu Palace Palmeras over the Christmas period from 20th - 27th December. We choose to stay here as we have previously stayed at the Riu Papayas in September 2021, our first time to gran canaria and first time staying at the Riu Papayas. We had such a lovely time visiting Gran Canaria and a fantastic stay at the Riu Papayas that we didn't hesitate in booking to come again for Christmas. When we travel we always stay at Riu Hotels due to the fantastic service and quality. We have stayed at many, Mexico, Aruba, Lanzarote etc. When booking for Christmas we were highly considering to stay back at the Riu Papayas again due to the fantastic experience we had, however we notice the Riu Palace Palmeras was not too far away in location and decided that as it was Christmas to spend the extra money and stay there. We have stayed at Riu Palace's before and it has definitely been worth the extra spend so we didn't hesitate in spending the extra which was £400.00 per person extra each compared to the Riu Papayas. We arrived on 20th December, hotel was lovely and decorated with Christmas decorations which was a nice start to our arrival. The reception and lobby area was immaculately clean and the reception staff very friendly and helpful. We were shown to our room and helped with our luggage up to our room with a luggage porter whom I cant remember his name but believe he was the Santa Claus on Christmas eve. The luggage porter was very helpful and friendly and showed us everything we needed to know etc, he was a fantastic and a credit to your hotel. Our room was excellent, we requested a top floor room which we got, we did pay for a sea view and we got a sea view as paid for so that was great. The view looks out to the sand dunes and to the sea and overlooks the pool which was lovely couldn't fault it. The room had everything we needed, a mini bar that was stocked and replenished, we had an iron and iron board, and safe in the room. The room was modern and spacious which made our stay very comfortable. The food in the buffet restaurant was great, good quality, and great service didn't have a problem finding any food as there was a lot to choose from. We booked into Krystal one night and had a lovely meal, would recommend and again the staff were friendly. The drinks at the hotel were good, plenty of choice however the cocktails were no difference to a normal Riu and not Palace standards. The hotel does have snack bar called pepe's which was great, you could have a late breakfast, or take lunch snacks to your sun lounger as they had takeaway containers which was a nice touch. Had no problem getting a sun lounger, plenty to choose from each day if we wanted one. The sun loungers were comfortable, and the pool area was clean. The entertainment was good in the main area over Christmas but not Christmassy. apart from the decorations, and Santa clause delivering presents on Christmas eve , I didn't really feel like I was there for Christmas which was a shame. The piano bar was lovely but again light Christmas music could of been played instead of the music they had playing. We sat near the piano one night whilst waiting to go into Krystal restaurant and the pianist was playing, it would of been nice for him to play some Christmas tunes. The gala dinner on Christmas day was also disappointing, as this was no different to the other days we ate in there. All in all the hotel is great, clean, great service, good location, and covid safe, however I don't rate this hotel as a palace and would not pay the extra to stay here again. I feel that had we had known in advance then we would of definitely stayed at the riu papayas and saved our self a few ££. I feel we overpaid for an experience that we didn't receive in relation to it not being christmassy and that the drinks were no different in standard to a normal riu class hotel.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: High Floor so you have the advantage of looking out towards the sea and dunes but still...
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PRICE RANGE
US$161 - US$418 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palmeras hotel
FORMERLY KNOWN AS
Hotel Riu Palmeras / Bung Riu Palmitos
LOCATION
SpainCanary IslandsGran CanariaMaspalomasPlaya del Ingles
NUMBER OF ROOMS
274
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Frequently Asked Questions about Hotel Riu Palace Palmeras
Which popular attractions are close to Hotel Riu Palace Palmeras?
Nearby attractions include Motos Tivoli Gran Canaria (0.5 km), The Red Cow Restaurant & Shenanigans Sports + Fun Pub (0.5 km), and Atelier Cocktail bar (0.1 km).
What are some of the property amenities at Hotel Riu Palace Palmeras?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Riu Palace Palmeras?
Top room amenities include a flat screen TV, a sofa, and a sofa bed.
What food & drink options are available at Hotel Riu Palace Palmeras?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Riu Palace Palmeras?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Palace Palmeras?
Conveniently located restaurants include Dorotea Pool Bar, La Palmera Sur, and Tipsy Hammock Bar & Restaurant.
Are there opportunities to exercise at Hotel Riu Palace Palmeras?
Yes, guests have access to a pool and a fitness centre during their stay.
Which languages are spoken by the staff at Hotel Riu Palace Palmeras?
The staff speaks multiple languages, including English, Spanish, and German.
Are there any historical sites close to Hotel Riu Palace Palmeras?
Many travellers enjoy visiting Casa Iriarte (15.0 km) and Finca Condal Vega Grande (11.4 km).
Does Hotel Riu Palace Palmeras have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Palmeras accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.