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Ponderosa Apart Hotel

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669 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Reviewed 2 days ago NEWvia mobile

We stayed all inclusive here in November and must say staff are brilliant food was ok apart from sandwiches in afternoon no butter on them the room we had was clean tidy and presentable the only down side was the lack of entertainment and what there was was below basic and honestly crap but would stay again

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Helpful?
1Thank Karen D
Reviewed 6 days ago NEWvia mobile

We went for our honeymoon. The place is disgusting. We are currently trying to complain. The hotel is dirty and damaged. There was urine and crap 💩 on the floor and the doors of the toilets. You have to pay for tv one euro one hour. Which I had to do as I feel Ill with the food and had...

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Helpful?
Thank Leigh Ann M
Linlithgow, United Kingdom
Reviewed 1 week ago

Room always clean. Staff very friendly. Food reasonable for price. Indeed as good a breakfast as I would get anywhere in UK . Inexpensive I had come booked for bed and breakfast but was no problem to upgrade me to all inclusive. Location excellent for Veronica strip nightlife or indeed other direction if you want quiet life. Very short distance...

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Thank t0msmith63
Lossiemouth
Reviewed 1 week ago via mobile

What a filthy dump , room was in a real bad state, mildew up the walls in the toilet , not even a chair to sit on , nothing in the room exept a tv and a paybox , on the balcony there was 2 plastic wobbly chairs and a table ( think it was a kitchen worktop , someone...

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1Thank Gordon M
Reviewed 2 weeks ago via mobile

The staff are lovely and welcoming. Especially Steve the Entertainment Manager and Performer. He was always available for any advice needed , friendly , kind and very helpful . There were some good nights of entertainment from visitors with Birds of Prey, Snakes, Parrot Circus , Steve singing on stage involving the guests and was great with the children .The...

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Thank Suzee J
Reviewed 2 weeks ago via mobile

Me and my friend stayed here for 5 nights we were scared due to the awful reviews we had read when we arrived the staff were friendly and helped us with everything we needed we got our key went up to the lift ( dodgy) we only used it twice for our suitcases use the stairs if possible when we...

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1Thank Gemma R
Reviewed 3 weeks ago via mobile

Omg this hotel should be shut down !! Filthy,cockroaches in my room,arrived on a Tuesday room still not cleaned by the Sat morning when I left after complaining and luckily transferred to another hotel !!, Toilet not working,patio door jammed,couldn't lock my door properly When telling staff they just say we sort later but never did..Health and Safety Risk here..Don't...

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Helpful?
Thank Anna W
Stirling, United Kingdom
Reviewed 4 weeks ago via mobile

Me and my best mate booked this hotel all inclusive for a week, thinking it's cheap so will do the job for two 22 year olds, which in hindsight it did. However, there are a few things I want to make clear here and want people to be aware of before going. First and foremost the all inclusive is very...

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Thank williamdsmarshall
Reviewed 4 weeks ago via mobile

Just got back from 10 days in this hotel. We live tenerife but this place needs knocking down and rebuilding. Our room was awful this was our first wedding anniversary I could have cried when I saw room. The laminate flooring was all gapping and raised broken toilet and seat coakroaches no air- con or Wi-Fi TV you had a...

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Thank sjme64
Arbroath, United Kingdom
Reviewed 4 weeks ago

Reception area decent.....reception staff friendly and helpful enough. The room :-( Door to our door looked like it had taken a battering, looked very insecure. inside the lounge area was big, Tv run by a coin meter, that ran away with the Euros! Bathroom, toilet cracked, splash board of sink, paint bubbled and looked terrible, bath had deep hole in...

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Helpful?
Thank Diane186492

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking

Additional Information about Ponderosa Apart Hotel

Address: Avda. Venezuela, s/n, 38670 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $81 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ponderosa Apart Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
a Ponderosa Hotel Adeje
Ponderosa Apart Hotel Tenerife/Playa De Las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Ponderosa Apart Hotel staff and other travellers.
42 questions
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Questions? Get answers from Ponderosa Apart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All good with balconies facing two pools and in the sun most of the day.”
  • Sea view from balcony
  • view of pool from balcony
 of 5 bubbles t0msmith63, 29 Nov 2016 | Read review
“Floors 4 and above tend to have the best views and are quieter!”
 of 5 bubbles sianWCardiff, 7 Nov 2016 | Read review
“All rooms seem to have a pool view”
 of 5 bubbles J5283UTianc, 6 Nov 2016 | Read review
“never had a problem with a room in 4 visits”
 of 5 bubbles pj4les, 28 Oct 2016 | Read review
“never ever go here”
  • doors hanging off
 of 5 bubbles goddy38, 17 Oct 2016 | Read review
5 of 5
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