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Mediterranean Palace Hotel

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Mediterranean Palace Hotel
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2,751 Reviews from our TripAdvisor Community

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Showing 2,023: English reviews
kent
Reviewed 2 weeks ago via mobile

Had a weekend break at the hotel from 10th - 13th Feb 2017. Used booking.com and got a great price for b&b. Hotel is very tired and I'm sure in the 80's / 90's it was a 5 star hotel but I would not say this now. 3.5/4 star. The hotel is massive, joint to the Cleopatra and you can...

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1Thank carlcafcKent
County Limerick, Ireland
Reviewed 2 weeks ago

Booked through Travel Agent well in advance therefore got excellent value.Stayed on 2nd.floor with pool view and it was excellent. On arrival at reception we were warmly welcomed and offered champagne. The booking in process was extremely pleasant and friendly,not too busy. The room was very clean,very comfortable and serviced every day. It was not overly spacious. The interior and...

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4Thank LimJohnO
London, England
Reviewed 2 weeks ago via mobile

My hubby and I booked direct with hotel through their web site on half board for two weeks from 24th Jan to 8th Feb to celebrate hubby's 70th. CHECK IN Chaotic - people checking in and out no dedicated desks for either. We waited in a kind of line and eventually got called to a desk to check in. Gave...

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4Thank TheLondeners
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Guest, Thank you very much for posting your impressions about your last stay with us. I am sorry to know that you have felt disappointed by the standard of our facilities. please, accept my deepest apologies for the inconveniences. Believe me that I am very sorry to hear that about the food, as this year we have made some...

Durham, United Kingdom
Reviewed 2 weeks ago

We are here now, Feb 2017. This hotel is in need of a major refurb! The room is very basic and not that clean. There are cleaners coming in each day but the smell of bleach when we return to room is awful. The rooms only have 3 sockets one in the bathroom which I would never use. I brought...

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5Thank Traceyball5
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Guest, Thank you very much for sharing this review and give us the chance to offer you some explanations. I´m very sorry to know that your stay has been so below your expectations. Believe me that I am very sorry to hear that about the food, as this year we have made some changes and improvements in the variety...

London, United Kingdom
Reviewed 2 weeks ago

Defiantly not 5 star. Quite a good breakfast. The room was OK but need a good scrub. All the chairs in the dining room are dirty. Floors and drawers in the bedroom not clean, very dusty. Very impersonal service, not once was I asked if everything was OK or had I had a good stay when I check out

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4Thank Hollydog1999
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Guest, Thank you for rating us and share your comments. We are working on the design of the new rooms that we intend to refurbish soon. Although the exact dates are not still scheduled, I can confirm that changes will be made, certainly for positive. Im very impressed with the comments about the impersonal service, is one of our...

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Great Location,staff good although reception staff could smile a little. Good restaurant,pool and reception areas all outstanding but they need to upgrade very tatty and tired rooms otherwise people like me and not going to return just for this reason.£127 per night for room that merit two stars,other wise I would have given this a 5.

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4Thank keith361
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Keith, Thank you very much for posting your impressions about your last stay with us. I am sorry to know that you have felt disappointed by the standard of our facilities. please, accept my deepest apologies for the inconveniences. A complete room refurbishment is on the agenda although not scheduled yet. Let me suggest you to stay at any...

Durham
Reviewed 2 weeks ago via mobile

My Husband and I come to Tenerire at least once a year and always stay at Parque Santiago. Unfortunatley this trip was planned on 2 days notice aftee receiving some bad news about some medical trreatment and everywhere except this hotel was sold out. I booked direct with the hotel online - for week the accomondation alone cost £1028 which...

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4Thank LoufromDurham
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Guest, Thank you very much also to give us through this Web Page the chance to explain you some details about your comments. I´m very sorry to know that your stay has been so below your expectations. I would like to inform you that our cleaning service every day renews all the facilities and amenities in the room and...

Amsterdam, The Netherlands
Reviewed 2 weeks ago via mobile

The Mediterranean Palace is a classic--been there for nearly 30 years. Today it is as imposing as it was when i first visited it. I think the hotel would be good with an upgrade,but still the facilities are espectacular, and the huge pool great. A great hotel for families, not so much for couples as there are a zillion kids...

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1Thank Diego M
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Diego M, Thank you very much for your positive review and for sharing it here on Tripadvisor. I’m glad to read that you have enjoyed our services and facilities also our huge pool ;) ... I hope to have the chance to welcome you again in future visits to Tenerife. Do not hesitate to visit our web page, where...

Reviewed 2 weeks ago via mobile

It's not a five star, probably a 4 star or slightly less. It's clean, bed is a bit hard, but I got used to it! Stayed on the Mountain side, it's loud outside until midnight, but I still was able to sleep with the door firmly closed. Breakfast good! You can take public transport from the airport, number 111 bus...

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3Thank Ritalme
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Guest, Thank you very much for rating us and share your comments. I’m happy to know that you have enjoyed our services and facilities and I hope to have the chance to welcome you again in future visits to Tenerife. Do not hesitate to visit our web page for any information on prices and availability. Best regards,

Reviewed 2 weeks ago via mobile

Stayed here 1 year ago couldn't fault the place. A bit old fashioned in places but clean comfortable and nice food. One year in and the place is a mess. Rubbish everywhere pool area dirty. Food awful short staffed. We were also given a different room to the one we booked this also happened last year but the hotel made...

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3Thank Corrina C
Alejandro Cresp... D, General Manager at Mediterranean Palace Hotel, responded to this review

Dear Corrina, Thank you very much for posting your impressions about your stay with us. I´m very sorry to know that your stay has been so below your expectations. As you can read in other reviews, we are aware that the hotel needs a change and for this we are working in a reform plan since 2012. The reforms of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
The perfect choice for a family vacation, this gorgeous hotel on the Playa de las Americas - the best beach in Southern Tenerife - has the largest, most exciting and safest Kids Club on the island. It is located right next to the best leisure center and shopping area of Tenerife - making it the ideal place for all members of the family to spend an unforgettable holiday. ... more   less 

Additional Information about Mediterranean Palace Hotel

Address: Avda de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $165 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mediterranean Palace Hotel 5*
Number of rooms: 535
Reservation Options:
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Also Known As:
Mediterranean Palace Tenerife
Mediterranean Palace Hotel Tenerife/Playa De Las Americas
Hotel Mediterranean Palace Tenerife
Med Palace Tenerife
Hotel Style:
#11 Spa Hotel in Playa de las Americas
#12 On the Beach Hotel in Playa de las Americas
#20 Luxury Hotel in Playa de las Americas
#22 Family Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Mediterranean Palace Hotel staff and other travellers.
243 questions
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Questions? Get answers from Mediterranean Palace Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one of the refurbed rooms away from lifs and the main reception”
 of 5 bubbles susanbol2n, 25 Feb 2017 | Read review
“pool view room a must”
 of 5 bubbles BlackpoolOptimist, 22 Feb 2017 | Read review
“Pool view floor 3 & up”
 of 5 bubbles Lisa210278, 21 Feb 2017 | Read review
“views over central fountain”
 of 5 bubbles michaelhC3936ND, 20 Feb 2017 | Read review
“Rooms on the 5th floor with seaview are sunny”
 of 5 bubbles jennifersA4810WV, 19 Feb 2017 | Read review
5 of 5