We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Troya

07/05/2017 08/05/2017
1 room 2 adults 0 children
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Hotel Troya
Hotel Troya
Panoramas (15)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,383 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 724: English reviews
Start your review of Hotel Troya
 Click to rate
Reviewed yesterday NEW

Just come back from The hotel Troya,when we arrived we was informed by a young girl in reception that our room was not ready as they did not know if the previous occupants had left.When I questioned this I was told very rudely that we would have to wait.I had contacted the hotel before we went to ask about a...

 Report
Helpful?
Thank Tracey M
Thurnscoe, United Kingdom
Reviewed yesterday NEW

Review collected in partnership with Jet2holidays
 Report
Helpful?
Thank ovidel1983
Doncaster, United Kingdom
Reviewed yesterday NEW

The positive things I found were the Hotel's location, outside areas which were clean, the quiet terrace that had plenty of quality sunbeds available, the food which, whilst was not be the best Ive experienced, was adequate. The room was comfortable but a bit tired. The negatives, unfriendly staff in the dining room, making eye contact and the occasional smile...

 Report
Helpful?
Thank Janet J
Reviewed yesterday NEWvia mobile

We went in the children's Easter holidays and had a junior suite (416) and a Superior (upgraded free to an Alexandria on arrival 412). In my humble opinion the positives include: * There we always sun loungers free at any point in the day - this is unusual for many hotels. * The pool was a really good depth for...

 Report
Helpful?
Thank Debjanes
Manchester, United Kingdom
Reviewed 4 days ago NEW

Review collected in partnership with Jet2holidays
 Report
Helpful?
Thank 813joanner
Reykjavik, Iceland
Reviewed 4 days ago NEWvia mobile

We went during easter holidays to Tenerife for the 1st time (7days). We booked this 4 star hotel and were in half board meals. The reception staff nice and efficient. Housekeepers cleaned the room daily and changed towels. We used them regularly coming back from beach full of sand. The room is basic, no fridge or mini bar, to kettle...

 Report
Helpful?
Thank Anita m
Birmingham, United Kingdom
Reviewed 6 days ago NEW

Review collected in partnership with Jet2holidays
 Report
Helpful?
1Thank Denise M
Fleetwood, United Kingdom
Reviewed 1 week ago NEWvia mobile

Still here in a junior suite with the wife and 8 & 13 year olds Don't let the negative comments on here put you off! I would give the hotel Troya a 3+ rating - perfect for a relaxing, comfortable family holiday on a budget (if money is no object and you expect the finer things in life maybe choose...

 Report
Helpful?
2Thank tps19690
East Midlands, United Kingdom
Reviewed 1 week ago

Not a family hotel at all would def never go back. So dissapointed! Children not even allowed a soft ball in the pool. When you have 3 children with you it is very hard to keep them entertained. The rooms were basic but clean. The staff not friendly at all especially in the dinner hall. Toilets around the hotel filthy!!...

Review collected in partnership with Alpharooms
 Report
Helpful?
Thank elizalillie33
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some time in leaving your review on the Hotel Troya on tripadvisor. We appreciate your good words about the room conditions and cleanliness. We feel sad to read that overall we didn't meet your expectations. Please be aware that soft balls are allowed in the pool, as long as the kids are under supervision...

A TripAdvisor Member
Level Contributor
5 reviews
Reviewed 1 week ago via mobile

The best things about hotel spa /view /drinks. Not so good Food luke warm/ not much variation. Staff some good knowledgeable others not, not very friendly or happy looking. You are only able to eat inside at mealtimes if inclusive outside 15.30 to 18.30 burgers/ hotdogs and sandwiches with fries. It would have been nice to eat outside but there...

 Report
Helpful?
Thank A TripAdvisor Member

1,084 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (760)
Viewed
Pool/Beach Area (70)
Viewed
Hotel & Grounds (141)
Viewed
Bathroom (12)
Viewed
Room/Suite (38)
Viewed
View from Room (57)
Viewed
Dining (27)
Viewed
Family/Play Areas (8)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (404)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (239)
Viewed
Amenities (82)
Viewed
Beach (9)
Viewed
Club Alexandre Sea View Room (33)
Viewed
Pool (14)
Viewed
Dining (20)
Viewed
Standard Room (28)
Viewed
The Hotel (53)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (85)
Viewed
Hotel & Grounds (19)
Viewed
Family/Play Areas (39)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (10)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (4)
Viewed
Other (1)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Playa de las Americas hotels
0.2 km away
Hotel Gala
Hotel Gala
#29 of 59 in Playa de las Americas
1,496 reviews
0.5 km away
Hotel Ole Tropical
Hotel Ole Tropical
#16 of 59 in Playa de las Americas
1,130 reviews
0.4 km away
Sol Tenerife
Sol Tenerife
#33 of 59 in Playa de las Americas
3,095 reviews
Show Prices
Show Prices
Show Prices
1.5 km away
Cleopatra Palace Hotel
Cleopatra Palace Hotel
#12 of 59 in Playa de las Americas
2,783 reviews
1.2 km away
Hotel Best Tenerife
Hotel Best Tenerife
#25 of 59 in Playa de las Americas
2,423 reviews
0.3 km away
Vanilla Garden Hotel
Vanilla Garden Hotel
#2 of 59 in Playa de las Americas
590 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Pool
  • Free Internet
  • Spa
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $159 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Priceline, Travelocity, Agoda, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Hotel Troya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#9 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
395 questions
Ask a question

See all questions (395)

Questions? Get answers from Hotel Troya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the pool are noisy south side are quieter”
davidnB3771NP, 12 Apr 2017 | Read review
“Look at the optains first before booking.”
telve05, 8 Apr 2017 | Read review
“pool view for the sun but if you really want quite the other side with no sun”
winnerglasgow, 2 Apr 2017 | Read review
“Poolside will get very noisy especially on a low floor”
441madeleinen, 2 Apr 2017 | Read review
“Even rooms look over pool ,in winter sun on balcony”
patriciaw409, 1 Apr 2017 | Read review
5 of 5
Check these sites for availability
Booking.com
Expedia.com
Hotels.com
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates