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Hotel Troya

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Hotel Troya
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1,296 Reviews from our TripAdvisor Community

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Showing 673: English reviews
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Oslo, Norway
Reviewed 3 days ago NEWvia mobile

Just came back from a week inn Playa de las Americas. Troya hotel is a lovely hotel, clean and nice. Entertainment for kids as well as adults every day and night. Zumba in the pool, fashionshow how every day. Very friendly staff. Relaxed athmosphere. There is a No reservation of sunbeds-rule, which is really nice. Good and varied breakfast. Lovely...

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Helpful?
Thank Anne Mari N
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your gentle words on the Hotel Troya on tripadvisor, and also for your detailed description of the different options of our entertainment, and also at the Hotel surroundings. We also really appreciate your impressions on our friendly staff, the relaxed atmosphere and the choice for breakfast. We hope to see you soon, Kind regards

Reviewed 3 days ago NEWvia mobile

Stayed at this hotel in February for 10 nights fantastic hotel only made better by all off the friendly hard working staff. Enjoyed every minute of my stay. If you have booked this hotel you wont be disappointed.

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Thank may5569
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for fantastic comments on the Hotel Troya. It has been a pleasure to have you as guests in our resort. We appreciate your recommendations for anyone very much. We hope to see you again very soon, Best regards

Leek, England, United Kingdom
Reviewed 4 days ago NEW

Just returned from a weeks stay at this hotel. This hotel is in a good location, approximately 300mts from the beach and lovely walkways super market just a 3 minute walk. Most of the staff are very friendly and helpful, I stayed breakfast and evening meals, I had nothing to grumble about. I stayed in a room on the side...

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Helpful?
Thank Jane S
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your comments on the Hotel Troya, and specially on the ones on our location, (less than 30 mts from the beach), the friendliness and good service of our staff, our well appointed rooms and bathrooms... It seems that unfortunately there has been any point that has let your final score down. We would have loved...

Inverness, United Kingdom
Reviewed 4 days ago NEW

We decided at short notice to have a week in the sun with Jet2 package and came up with a good all round package for my wife and I. The Hotel was well located had ease of access to the sea and resort areas. We ended up going AI and have to say overall the drinks and food were good...

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Helpful?
Thank Highlander17
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for your nice comments about your experience at the Hotel Troya. We feel pleased to read that you highlight so many points, such as the privileged location, the good appearance of the rooms, the comfort of our beds, our service... We're looking forward to welcoming you back at our Hotel, Kind regards

Higham on the Hill, null, United Kingdom
Reviewed 5 days ago NEWvia mobile

Just returned from 2 week stay in this Hotel. It could be an amazing hotel but something needs to change with the food and presentation. The temperature at best is tepid. Which makes it unpalatable. The staff in general are not warming and don't seem to enjoy what they are doing. With the exception of two members of staff behind...

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Helpful?
2Thank DavidBetteridge
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some minutes of your time in leaving your comments on our Hotel. We appreciate your nice impressions on the cleanliness, our accomodating pool area, our reception staff, and also the well appointed Natural Spa & Wellness. With reference to your negative comments, we would like to let you know that we actually follow strict...

Liverpool, United Kingdom
Reviewed 6 days ago NEW

This hotel is in a great location, just over the road from the beach, and close to shops, bars etc. the public areas and rooms are kept spotless by the hard working staff. Bar and restaurant staff are polite and helpful. Rooms are well appointed with a large bathroom having both bath and shower and there is a load of...

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Helpful?
1Thank terry g
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for taking some minutes of your time in leaving your comments on the Hotel Troya on tripadvisor. We feel very pleased to read that you highlight plenty of positive aspects, such as the great location, the politeness and aficiency of our F&B Staff, the well appointed rooms, the amplitude of the pool area, the good soundproofing,...

Cardiff-by-the-Sea, California
Reviewed 6 days ago NEW

The location of this hotel is stunning.We are here at the moment so feel I have to support this hotel. Our room is lovely and spacious with the most cupboard space I have ever had anywhere. The beds are very comfortable snd when we asked for extra pillows we had them straight away. There are plenty of sun loungers around...

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Helpful?
Thank Christine M
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for your kind words and your support. Your good impressions on the layout, comfort and amplitude of the rooms, the big space at the pool area, the good food selection, our effective and friendly staff, or the fantastic location are more than welcome! We actually have 7 English channels on the Tv, but a good tip...

Widnes, United Kingdom
Reviewed 1 week ago NEW

We stayed here for a week at the end of October. Our room was lovely and spacious with towels changed every day if we needed them. We stayed half board and I could not complain about any of the meals as there was always something to choose from even for a fussy eater like myself. The staff were always pleasant...

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1Thank julie u
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for recommending us to anyone who wants to visit our complex. We appreciate your good comments on our spacious and well appointed rooms, the variety of the offer at the Restaurant, the kindness of the staff, the pool area, the Wi Fi... We actually have 7 English channels on the Tv, but a good...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Just returned from my second visit to this hotel I don't understand how people can moan about this hotel. Amazing location near everything you could want in Tenerife with Siam mall and park walking distance. The rooms are spacious with the comfiest beds! There are so many options with breakfast dinner and tea with the amount of food they serve....

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1Thank SheridanMG
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you so much for leaving so many good comments on the Hotel Troya on tripadvisor. We feel glad to read your highlights on our privileged location, the amplitude of the rooms, the comfort of the beds, our gastronomic options, the details left in your room for your boyfriend's birthday, the cleanliness, our accomodating staff... It will be...

Reviewed 1 week ago via mobile

Stayed here for a week. Stayed in club alexandre room which was a bit smaller than expected. Smallest balcony i have ever seen with no sun all day. Deffinately not a 4star. Not impressed with cleaning either spilt some tea on bed sheet and left it for cleaner to see and the sheets were still not changed. Had clean towels...

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1Thank ansm1th
Sergio G, Comercial Junior at Hotel Troya, responded to this review

Dear guests, Thank you for spending some minutes in leaving your impressions on tripadvisor. We feel sad to read that your general view of our Hotel and services is so negative. We appreciate your good comments on our reception staff anyway. As we can read, one of your main comments is related to the room and Hotel amenities and services....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Spa
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Troya Hotel is a 4 Stars Resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class Hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, sweet-water pool, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This Hotel is the only one in the company that also offers the All Inclusive board basis option. Our aim is to satisfy our customers. ... more   less 

Additional Information about Hotel Troya

Address: Avenida Rafael Puig Lluvina, 2, 38660 Playa de las Americas, Tenerife, Spain (Formerly Hesperia Troya)
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $136 - $3,382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Troya 4*
Number of rooms: 318
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Expedia so you can book your Hotel Troya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hesperia Troya Hotel Playa De Las Americas
Hotel Troya Tenerife/Playa De Las Americas
Hotel Style:
#9 Spa Hotel in Playa de las Americas
#11 On the Beach Hotel in Playa de las Americas
#18 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Troya staff and other travellers.
364 questions
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Questions? Get answers from Hotel Troya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea room with a view”
 of 5 bubbles Highlander17, 21 Feb 2017 | Read review
“ask for a pool view to get sun all day on veranda”
 of 5 bubbles terryg485, 19 Feb 2017 | Read review
“Room 328 is lovely with a partial sea view and quiet with good beds.”
 of 5 bubbles 575christinem, 19 Feb 2017 | Read review
“Go for the junior suite”
 of 5 bubbles T101WRsusanm, 3 Feb 2017 | Read review
“Not a side dea view if you like sun choose a pool view”
 of 5 bubbles LeedsPhilip, 2 Feb 2017 | Read review
5 of 5