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Cleopatra Palace Hotel

ElvolineUS$142*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$146*
US$142*
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US$146*
US$146*
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Cleopatra Palace Hotel
Cleopatra Palace Hotel
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2,792 Reviews from our TripAdvisor Community

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Showing 2,111: English reviews
Copenhagen, Denmark
Reviewed 2 weeks ago

The hotel is right on the beach, and in the center of Playa de las Americas. The room was nice, and the breakfast buffet was great. The staff was both helpful and friendly and we generally enjoyed our stay here. The only down part is that the pool is in the shade some of the day, and that parts of...

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Helpful?
Thank Thomas V
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Thomas V, Thank you very much for taking time to write your comments and share it with other travelers on Booking. We are truly happy to know that your stay with us was pleasant . All kind of feedback is very important for us it gives us the chance to improve and continue working hard to make our guests...

Donegal, Donegal, Ireland
Reviewed 2 weeks ago

Stayed here for 5 Nights from the 2nd to the 7th April. Had a pool view room. Nina on check in was delightful, we asked to upgrade to an Ocean View which was no problem but it would be the next day, however when we saw our Pool View Room and got the Sun from 5pm onwards decided to stay...

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Helpful?
2Thank SRM911
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest in...

belgium
Reviewed 2 weeks ago via mobile

Very much disappointed about this hotel. Extremely noisy, not suited for people with small children. No attention to requests made in the reservation. Our stay is a nightmare which costed more than 3000 euros. Will never come back here.

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Helpful?
2Thank ParadisLT
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, I´m very sorry to know that your stay has been so below your expectations The most important thing is that you contact to reception anytime you need and we will be pleased to solve any situation during your holidays. I´m very sorry to know that your past experience with us has been so negative. Our main goal is...

Driffield, United Kingdom
Reviewed 3 weeks ago

Brilliant room overlooking the beach and ocean, really nice hotel, lovely staff nothing too much trouble, food is amazing such a large choice and piano music to accompany your breakfast, we went for our anniversary and was spoilt by everyone especially Alina the lady who looked after our room, also another lady on reception called Angel, we cannot speak too...

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Helpful?
2Thank 1952dsm
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality service,...

Saltburn-by-the-Sea
Reviewed 3 weeks ago via mobile

Very nice place but the rooms are very tired now, the staff are so welcoming an especially david at the pool bar who is so friendly as all the staff are, my big gripe is the watered down FRESH ORANGE JUICE AT BREAKFAST!!!!

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Helpful?
Thank Tracy I
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Tracy Thank you very much for showing us the point in that we have to continue working hard. All kind of feedback is very important for us it gives us the chance to improve and continue working hard to make our guests holidays an unforgettable experience. Thank you once again very much for your time sharing your experience with...

Limerick, Ireland
Reviewed 3 weeks ago

We have just returned from a wonderful weeks holiday in the Cleopatra Palace we have stayed there three times. It was our wedding anniversary & the staff had our room beautifully decorated & we received a celebratory cake plus were allocated a lovely room. The hotel is very well located situated right beside a nice beach & close to shops...

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Helpful?
1Thank Aileen15
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Aileen, Thank you very much for taking the time to write and post such a positive and detailed review on your recent holidays at Mare Nostrum Resort. I am truly happy to know of your satisfaction with most aspects of our service and facilities, and very specially with our staff attention. I know that, together with a quality service,...

Redcar, United Kingdom
Reviewed 3 weeks ago

We visit here twice a year March and September. We have never been disappointed. Excellent check in very pleasant on reception. Shown to our room promptly and very pleasant porter. Asked for a certain room which we were given thankyou again. It was my husbands 65th birthday during our stay and he was presented with a birthday cake and two...

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Helpful?
1Thank K2598NEkaren
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for your positive review and for sharing it here on Tripadvisor. I’m glad to read that you have enjoyed our services and facilities. Its a pleasure to know that our food Lived up to expectations and also your husband and you enjoyed the surprised for his birthday! I hope to have the chance to...

Derby, United Kingdom
Reviewed 3 weeks ago via mobile

Returning for a second visit the following year must indicate how much we like the hotel. This year we found ourselves allocated a room close to the Hard Rock Cafe and couldn't get to sleep until everything had closed. We spoke to reception staff the next day and they couldn't have been more helpful and moved us to a quieter...

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Helpful?
2Thank Ken R
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Ken R. I would like to thank you for sharing your comments with other travelers. We are truly happy to know that your stay with us was pleasant and that our staff and facilities were up to your expectations. Comments like this, give us the energy to continue working hard on all the improvements to show all our guest...

Co. Kildare
Reviewed 3 weeks ago via mobile

We had a very pleasant stay. Very clean. Friendly helpful staff. Great buffet breakfast, with extensive choice. Pool towels provided. Room towels changed twice daily. Plenty of sunbeds. Pool area spotless. Pool bar food good and smoothies divine. The little touch of a bottle of fizzy and pastries in our room for our anniversary was appreciated. The room furniture is...

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Helpful?
1Thank NorthKildare
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to share your impressions here on Tripadvisor. I am glad to know that your experience with us has been so positive, especially when you are celebrating your anniversary here. Nothing could please us more than welcoming you again in future visits to Tenerife. Do not hesitate to contact us for...

Reviewed 3 weeks ago via mobile

This hotel gave us the most warm welcome, cava on arrival and friendly staff. The communal areas are stunning, you feel like you're in a 5 star hotel walking through them, but then you get to your room!! I've had nicer rooms in 18-30s hotels in Magaluf! The decor is tired and the beds are worn out with awful bedding...

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Helpful?
4Thank Sam S
Alejandro Cresp... D, General Manager at Cleopatra Palace Hotel, responded to this review

Dear Sam, Thank you very much for taking the time to share with us your impressions. I am glad to read that you have enjoyed our staff attention and some of our services. We are aware of the need of a room modernisation and I can assure you that your comments will be taken into consideration. I hope we will...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility. ... more   less 

Additional Information about Cleopatra Palace Hotel

Address: Avenida de las Americas s/n | Playa del Camison, 38660 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Price Range: $194 - $279 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cleopatra Palace Hotel 4*
Number of rooms: 431
Reservation Options:
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Also Known As:
Cleopatra Hotel Tenerife
Hotel Cleopatra Palace
Cleopatra Palace Tenerife
Cleopatra Palace Hotel Tenerife/Playa De Las Americas
Hotel Style:
#6 Family Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Spa Hotel in Playa de las Americas
#9 Romantic Hotel in Playa de las Americas
#11 Luxury Hotel in Playa de las Americas
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Questions & Answers

Here's what travellers have asked, with answers from Cleopatra Palace Hotel staff and other travellers.
283 questions
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Questions? Get answers from Cleopatra Palace Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with a seaview as ones overlooking pool aren't so private daytimes.”
300duncanm, 27 Apr 2017 | Read review
“Overlooking the pool is best”
cruise_kitty_44, 24 Apr 2017 | Read review
“Room in main building”
julieaN431OI, 20 Apr 2017 | Read review
“The side of the building numbered 740 then an odd number have the best sunshine.”
michelleg215, 15 Apr 2017 | Read review
“if you want a good sea view - do not opt for the ground floor”
BB4E, 14 Apr 2017 | Read review
5 of 5
Elvoline
US$142* /night
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Booking.comUS$146
Hotels.comUS$146
Expedia.comUS$146
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Prices are for 1 room, 2 adults
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