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My family of 4 rated this room a 7..here’s why. Beds were only 2 full size beds. The carpets appeared to be outdated and dirty so they really need to be replaced. No breakfast but they do have a little “store” to purchase snacks with...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded 9 August 2017
Thank you for taking the time to tell us about your experience at Candlewood Suites MOUNT PLEASANT.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the...More
I love candlewood suites my family uses this hotel chain when we travel to Huston and Oklahoma. Never had a problem but on this trip to a family reunion in pittsburg,tx everyone book in mt. Pleasent. I cant complain about the front desk clerk named...More
1 Thank 578terril
Response from Jessica H, General Manager at Candlewood Suites Mount PleasantResponded 24 October 2016
The Candlewood Suites would like to apologize for the inconvenience of your stay. However, due to the fact we were booked because of 2 reunions we could not move anyone. I can promise you that the sewage smell was NOT because of our hotel. Out...More
Too many problems to discuss in detail. Register would not take our credit card, service hotline doesn't answer, first room-toilet leaks, second room -bathroom floods, no wifi, hair dryer broken. Staff doing the work best they can which is nothing. Most of the hotel guests...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded 3 August 2017
Thank you for your review of our hotel and for staying us. It is regrettable that your stay was marred by the bathroom facility and its amenities as well as the issues you had with your credit card. Let me assure your that...More
We stayed in town at this hotel for two nights. We made reservations online and paid in full in advance. However, when we arrived at the hotel, we were told that the room we had requested with two double beds was not available and that...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded 31 July 2017
Thank you for letting us know about your experience and choosing to stay with us. It's good to know that our location worked well for your itinerary in the area. On the downside, I'm very sorry to learn that there were issues with...More
I generally like Candlewood Suites, and, in many ways, this one was just fine. However, there is a big gap between the one we stayed at just a little further west and this one. For one thing, the staff was mostly absent. Every time I...More
Response from IHGService, Guest Relations Manager at Candlewood Suites Mount PleasantResponded 18 July 2017
Thank you for taking the time to share your recent experience at our hotel. While we are pleased with you choosing our location for your travel needs, it is regrettable that the level of service rendered by some of our hotel staff members...More
US$74 - US$92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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