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Hilton Garden Inn New Braunfels

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Hilton Garden Inn New Braunfels
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444 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn New Braunfels
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Showing 438: English reviews
Stonewall, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 October 2016

The Hilton Garden Inn was very nice. Stayed three nights and the staff was also very nice. I had heard the beds were hard, but I did not find that to be true. Had the all you can eat breakfast, and thought it was a little high, but I bought for some of the groomsmen and I got my money's... More 

Helpful?
Thank 640water
New Braufels, United States
1 review
Reviewed 11 October 2016

I stayed at the Hilton Garden Inn, New Braunfels because it hosted a class I took. I'm so glad I stayed there! The hotel is very clean and the staff is friendly and helpful. I did not eat at the hotel, as it is near many restaurants and places to shop.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melinda Z
Houston, Texas
1 review
Reviewed 10 October 2016

Internet looks much better than property does today. Property is tired and rooms are a little dingy. Wallpaper coming off wall in bathroom. Shower missed lots of good scrubbings in the past and it shows. Bed linens didn't fit bed and no mattress pad and so you contacted mattress. Adjustable mattress did not work which was a promotion at check... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom T
Little Rock, United States
1 review
Reviewed 6 October 2016

Ashton at the front desk is exceptional . The hotel is updated and very clean and well kept. The pillows on the bed, as usual with HGI, are terrible !!! ( Flat and Hard ) I would come back for another stay, which I will be soon, because of the exceptional staff. Great courtyard and bar area too.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank James A
Lebanon, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 3 October 2016

Check in on iPhone was confusing. Ended up with the wrong type of room. Staff were friendly and accommodating but we tried two different rooms and each had an odor. The AC was leaking in our room. Maintenance repaired it but the carpet remained damp. The bathroom door frame was rusted and the wood of the vanity and refrigerator was... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan A
TEXAS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016

Beds are stiff as heck and couldn't get any decent sleep because my body was aching all over from the bed! Our commode stopped up and staff didn't have access to help plunge so I very clean and nice hotel.. however, had to wait 3 hrs before someone else arrived and it was 1 am before it was plunged and... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank FaulknerFam
Yukon, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 28 September 2016

Overall this Hotel is superior to the majority of other options. Well maintained and clean. The amenities are up to par and accommodating. It would be a pleasurable extended stay if necessary. Fairly quiet and laid back.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael C
Lockhart, Texas
1 review
Reviewed 23 September 2016

Loved this hotel. My daughter also liked the room. I would like to come back in the future for a few nights. The restaurant had some excellent shrimp cocktails. My parents liked the location of the hotel and enjoyed their room too.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 130shellym
Dallas, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 September 2016 via mobile

We have stayed in several Hilton Garden Inns and have never been disappointed. We had a very nice clean, upscale room with a comfortable, adjustable mattress. Access to and from I-35 was convenient and the downtown area and other attractions were also nearby. The hotel was in a relatively safe location with all amenities at a reasonable price.

Helpful?
Thank rwb513
1 review
Reviewed 20 September 2016

Staff was unwilling to compensate the price of the room due to the ac not working at all during our 2nd night stay. We were willing to accept other forms or just about anything that would help compensate us due to NO ac in our room when temps outside were hitting in the high 90's.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lance H
HiltonNB, Owner at Hilton Garden Inn New Braunfels, responded to this review

Thank you for taking the time to review our hotel. While this is not the type of review I enjoy reading, it does provide me with insight as to problems that need to be addressed. Allow me to apologize first for the AC not functioning, and secondly for the staff not addressing the issue properly. Please contact the hotels General... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Located in the heart of Texas between Austin and San Antonio, the Hilton Garden Inn New Braunfels is convenient to Texas State University in San Marcos, local water sports and shopping. Experience the German heritage of New Braunfels, Texas, and discover the beauty and natural attractions of the Texas Hill Country. Enjoy amenities designed to make you feel at home such as our cooked-to-order breakfast, room service and 24-hour Business Center. If you're in town for business, host an event for up to 100 people in our flexible meeting space. Swim in our hotel pool, or burn some calories in our 24-hour fitness center. Exercise in the privacy of your own room with a Stay Fit Kit(R), available from the front desk Pick up a snack at the Pavilion Pantry(R) and relax with a good TV program in a warm and inviting room complete with a comfortable bed, microwave and refrigerator. Connect with family or coworkers at your work desk, utilizing your ergonomic Mirra(R) chair by Herman Miller and complimentary WiFi. Whether you're here with family or on business, you'll find the extras you need and want at our New Braunfels hotel. ... more   less 

Additional Information about Hilton Garden Inn New Braunfels

Address: 1501 Interstate 35 North, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: $142 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn New Braunfels 3*
Number of rooms: 103
Reservation Options:
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Hotel Style:
#3 Romantic Hotel in New Braunfels
#5 Family Hotel in New Braunfels
#6 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn New Braunfels staff and other travellers.
3 questions
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Houston, Texas
3 months ago
Raleigh, North Carolina
6 months ago

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Questions? Get answers from Hilton Garden Inn New Braunfels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask about bed.”
 of 5 bubbles dona969, 14 Aug 2016 | Read review
“Rooms in other hotels”
 of 5 bubbles rudoggy, 30 Jul 2016 | Read review
“We were on the top floor: however, I believe any room will be excellent.”
 of 5 bubbles Bradhere02, 23 Jul 2016 | Read review
“Four floors, pool is located in front of hotel on southeast side”
 of 5 bubbles TXGirl2001, 13 Jun 2016 | Read review
“Room away from highway.”
 of 5 bubbles refordb, 19 May 2016 | Read review
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