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BEST WESTERN Inn & Suites

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324 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Inn & Suites
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Showing 317: English reviews
El Campo, Texas
1 review
Reviewed 24 July 2016 via mobile

The hotel/motel was very clean and located at the end of Gruene Rd at I35 which made it very easy to get in and out of. Convenient for going to Gruene or going to Schlitterbahn. The rooms were very clean, the beds were comfortable, the air conditioning worked great and the shower pressure was wonderful. Lots of hot water! We... More 

Helpful?
Thank Tracy B
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. It is surprising to some that we have a section of rooms that open from the outside (motel style) and also rooms that have an inside entrance (hotel style). All rooms are clean and updated with the same amenities. I'm pleased we were able to... More 

Arlington, Texas
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 23 July 2016

Room was very clean. We spent a week night there and it was packed so be sure to make reservations ahead of time. Breakfast was the typical continental but get there early as the supply was nearly depleted by 8:45.

Helpful?
Thank carrot9936
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn and Suites in New Braunfels and for taking the time to leave a review. It is a very busy time for us here as it is the height of the summer tourist season. We're glad you enjoyed your stay and we hope to see you again in the future. Becky... More 

Spring, United States
1 review
Reviewed 18 July 2016

The hotel itself in this area was a decent value, though I prefer similar options without rooms that open to the exterior/parking lot. The hot breakfast could and should have been better. We've traveled to New Braunfels a number of times now and while I would stay here again, I would consider competitors next door and in the adjoining parking... More 

Review collected in partnership with Best Western

Helpful?
Thank Jamie F
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. You're correct in that we have a section of rooms that are as you described "motel style" with a separate building that contains suites and executive rooms that might be considered more "hotel style." All rooms are clean and updated. We hope you reconsider your... More 

Houston, United States
1 review
Reviewed 18 July 2016

Everything was great except the tv/remote did not have a functioning guide to channels. It was showing an analog system and the remote only works in the digital system. Also their price is much higher than normal in the area.

Review collected in partnership with Best Western

Helpful?
Thank John M
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to leave a review. We've recently upgraded all of our channels to HD and there are still a few kinks that are being ironed out. As for our prices, they are on-point with other comparable hotel chains in the area. This time of year in New Braunfels, the height of our tourist season, it... More 

Austin, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2016

When my friends said we were staying at the Best Western for the weekend, I wasn't too thrilled but knew it would do for a shower and place to sleep. This Best Western exceeded my expectations! The hotel lobby is updated with a modern look, the rooms spacious, and immaculately clean. Definitely would recommend. The continental breakfast is well, standard,... More 

Helpful?
Thank allsmile07
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for taking the time to provide such a positive review. We do work hard to make sure each of our guests has a wonderful stay and we are happy that you found yours to be exactly that. Thank you for choosing to stay at Best Western Inn & Suites in New Braunfels. We hope to see you again.... More 

Arlington, United States
1 review
Reviewed 5 July 2016

No gym and issues with our hotel door but for the price, a decent deal, Staff was helpful and nice. Hotel lobby and breakfast was good. The only issue was upon a recent upgrade, there were still some issues with our room but overall experience was good.

Review collected in partnership with Best Western

Helpful?
Thank Heather S
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels and for taking the time to leave us your review. We do apologize for the inconvenience you experienced with the door. It was an unfortunate incident that sometimes arises. We appreciate your patience with us while we got it taken care of for... More 

1 review
Reviewed 30 June 2016 via mobile

Best Western staff Becky and Jennifer were amazing. These two ladies were friendly and very helpfu. l have found my lodging for every visit. Breakfast was great. They have many meal options. The sugar free syrup was just what my diet needed. The rooms were very clean and comfable. Kid friendly.

Helpful?
Thank Tenia J
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. We are happy to know your stay with us was a positive one. Thank you for your kind words regarding Jennifer and myself. It's always nice to receive positive feedback. Thank you for taking the time to leave your review. Thank you, Becky... More 

Killeen, Texas
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 June 2016 via mobile

This hotel served its purpose, good price, clean and friendly staff. It's certainly no 5 star hotel but, it was good as a overnight stay. Wasn't too busy, and we actually got to park in front of the room so that was a plus. Schlitterbahn is about a 10 minute drive, that was the reason we stayed in this hotel... More 

Helpful?
Thank Rios1979
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for sharing your comments regarding Best Western Inn & Suites in New Braunfels. Our location is ideal for individuals looking to spend the day at Schlitterbahn or floating the river. Thanks for leaving a review. We hope you'll remember us on your next trip to New Braunfels. Thank you, Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2016

Manager not willing to cancel reservation and work with customer. Could have been more accommodating to a customer issue that was beyond our control.Unfortunately put money in the way of good customer service.

Helpful?
1 Thank pswan2n
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

We are sorry to hear that you feel your issue wasn't resolved to your satisfaction. After doing some research, I was informed that the manager offered you the opportunity to reschedule your stay or, if you weren't sure when you would be able to travel, to credit your next stay with us, whenever that might be. We do have a... More 

1 review
Reviewed 28 June 2016 via mobile

Nice, Clean, Large rooms. The bath has a soap, and shampoo dispenser. The AC is so cold that you need to run it in the red. The breakfast is a nice plus, with the fresh fruit, bagels and of course the waffles. I Will come back.

Helpful?
Thank Joe W
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for choosing to stay with us at Best Western Inn and Suites in New Braunfels. We are glad to hear your stay with us was a pleasant one. Our full breakfast is one of the great amenities Best Western offers each of their guests. We look forward to your next visit. Thank you so much for taking the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N I-H 35, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: $101 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn & Suites staff and other travellers.
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over a year ago
Houston, Texas
over a year ago
Austin, Texas
over a year ago

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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room or park near the stairs as there is no elevator.”
 of 5 bubbles BengalTexans, 9 Aug 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
 of 5 bubbles kpegues, 7 Aug 2016 | Read review
“They have both inside & outside access rooms.”
 of 5 bubbles carrot9936, 23 Jul 2016 | Read review
“very quiet, suites are roomy, and breakfast has many choices (hot or cold)”
 of 5 bubbles travelerfun01, 10 May 2016 | Read review
“Must request the closest-to-front desk section of rooms.”
 of 5 bubbles DalTx214, 25 Apr 2016 | Read review
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