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BEST WESTERN Inn & Suites

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331 Reviews from our TripAdvisor Community

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Showing 324: English reviews
New Braunfels, United States
Reviewed 1 August 2016

Our hotel room was TERRIBLE. The drain did not work. There was hair ALL over the bathroom. Bed skirts were horribly stained. There were pen marks all over our bench. I stepped on somebody's hair clip that was left on the floor. Floors were not vacuumed at all.

Review collected in partnership with Best Western
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Helpful?
Thank Michael M
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us here at the Best Western Inn & Suites of New Braunfels, TX. I apologize for your issues with your room. We do everything in our power to make sure our guests have a great experience staying with us and will use your feedback to help in staff training. I hope you do not let...

Elmira New York
Reviewed 30 July 2016 via mobile

I was traveling for business , my wife was with me for a get away. This Best Western is close to downtown New Braunfels , and lots of shopping , there was a variety of restaurants near by. Traffic was not a problem, easy to go touring from here. Not far to Gruene . The staff was very friendly professional...

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Helpful?
Thank Larandeb
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel. Each day we as a team strive to create a perfect experience for each of our guests. It is always in our best interest to keep our guests comfortable in a clean & friendly atmosphere. We would be honored to accommodate you on your next trip to beautiful New Braunfels again. Thank...

Reviewed 29 July 2016 via mobile

Staff is very nice. Ann is especially attentive and breakfast is great! Location on I35 allows for quick access to any local attractions. Standard room looked fairly new, beds were comfortable, I liked the large sized tv and clean remote control.

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Helpful?
Thank Olympia100
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your review of our hotel. Each day we as a team strive to create a perfect experience for each of our guests. From housekeeping to maintenance to the front desk, It is always in our best interest to keep our guests comfortable in a clean and friendly atmosphere. Thank you for noticing our efforts and for your...

Alpharetta, United States
Reviewed 29 July 2016

The is an average motel with NYC rates...we were in town for a wedding - we used Expedia and somehow ended up with this "motel" - doors of the room open to the outside - there are a larger number of hotels near this one - quality brands - we made a big mistake and paid a ridiculous amount of...

Review collected in partnership with Best Western
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Helpful?
Thank Mark R
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for your honest review regarding your recent stay. The high prices you mention are due to the fact that this is the height of New Braunfels' tourist season. The "quality brands" of hotels that you mentioned would have had the same, or higher, room rates. We even include a free, full breakfast featuring hot and cold items that...

Houston, Texas
Reviewed 29 July 2016 via mobile

Nice hotel. Staff was friendly, room was clean, hotel was clean and breakfast was fresh. Only "negative" is I was surprised that most of the rooms were outside doors. That usually makes me uncomfortable; however I felt safe here. Overall our experience was very good! I would recommend this hotel.

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Helpful?
Thank wlkachur
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our New Braunfels location. I'm happy to see you that even though you had reservations about staying in an outdoor-opening room, that it exceeded your expectations. Thank you for staying with people who care and we hope to see you again. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Cupertino, California
Reviewed 28 July 2016

I woke with a allergic reaction to mold, this was taken care of by moving my room!!! No problem after that, they are old and need remodeling! Otherwise, the experience was really good food okay, coffee was great available 24/7. Room service was good. The Dancing on my head, children up stairs had a dance mat after 10pm, that was...

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Helpful?
Thank jnbcolor
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for this review of our New Braunfels location. I am sorry your visit was not as pleasant as we like for our guests but I'm happy we were able to correct the issues you did have. Thank you for staying with people who care and we hope to see you again. Becky Alizadeh Guest Relations Manager nbhospitality@yahoo.com

Reviewed 26 July 2016

The good: Friendly, accommodating staff, clean rooms, ICE cold a/c (a rarity in hotels)!!! Convenient location to Schlitterbahn, the Comal and Guadalupe rivers, and Gruene. The not-a-deal-breaker-but-could-be-better: Shower water pressure is not good at all, and the hair dryers only work on low setting - tried 2 different ones - not a big deal if you don't forget to pack...

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Helpful?
Thank Jeff M
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us, and thank you for taking the time to write a review of our location. I am pleased to hear that you enjoyed your stay with us. Our goal is to make sure our guests are fully taken care of and we do apologize for the hair dryer issues. Thank you for choosing to stay...

El Campo, Texas
Reviewed 24 July 2016 via mobile

The hotel/motel was very clean and located at the end of Gruene Rd at I35 which made it very easy to get in and out of. Convenient for going to Gruene or going to Schlitterbahn. The rooms were very clean, the beds were comfortable, the air conditioning worked great and the shower pressure was wonderful. Lots of hot water! We...

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Helpful?
Thank Tracy B
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. It is surprising to some that we have a section of rooms that open from the outside (motel style) and also rooms that have an inside entrance (hotel style). All rooms are clean and updated with the same amenities. I'm pleased we were able to...

Arlington, Texas
Reviewed 23 July 2016

Room was very clean. We spent a week night there and it was packed so be sure to make reservations ahead of time. Breakfast was the typical continental but get there early as the supply was nearly depleted by 8:45.

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Helpful?
Thank carrot9936
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn and Suites in New Braunfels and for taking the time to leave a review. It is a very busy time for us here as it is the height of the summer tourist season. We're glad you enjoyed your stay and we hope to see you again in the future. Becky...

Spring, United States
Reviewed 18 July 2016

The hotel itself in this area was a decent value, though I prefer similar options without rooms that open to the exterior/parking lot. The hot breakfast could and should have been better. We've traveled to New Braunfels a number of times now and while I would stay here again, I would consider competitors next door and in the adjoining parking...

Review collected in partnership with Best Western
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Helpful?
Thank Jamie F
BestWesternNB, Guest Relations Manager at BEST WESTERN Inn & Suites, responded to this review

Thank you for staying with us at Best Western Inn & Suites in New Braunfels. You're correct in that we have a section of rooms that are as you described "motel style" with a separate building that contains suites and executive rooms that might be considered more "hotel style." All rooms are clean and updated. We hope you reconsider your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 

Additional Information about BEST WESTERN Inn & Suites

Address: 1493 N I-H 35, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Price Range: $94 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room or park near the stairs as there is no elevator.”
 of 5 bubbles BengalTexans, 9 Aug 2016 | Read review
“get a room close to the lobby so you can take breakfast to yuor room if the loby is full of hungry travellers”
 of 5 bubbles kpegues, 7 Aug 2016 | Read review
“They have both inside & outside access rooms.”
 of 5 bubbles carrot9936, 23 Jul 2016 | Read review
“very quiet, suites are roomy, and breakfast has many choices (hot or cold)”
 of 5 bubbles travelerfun01, 10 May 2016 | Read review
“Must request the closest-to-front desk section of rooms.”
 of 5 bubbles DalTx214, 25 Apr 2016 | Read review
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