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3.5
#22 of 43 hotels in Odessa
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Value
At the SureStay Plus By Best Western Odessa in Odessa, TX, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Stopped here for an overnight on a road trip. Clean and comfortable. Nice breakfast buffet. The pool/atrium area was very nice and clean. Price is incredibly high for location, but is typical for the area for some reason.
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Date of stay: February 2013
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from priscilla m, General Manager at SureStay Plus By Best Western Odessa
Responded 7 Aug 2013
We value your opinions and thank you for writing a fair assessment of our property, despite the high prices. We hope to see you the next time you are in town.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It rough outside due to remodel but the owner was able to get me a room when all of others were booked and did not jack price up. She was nice and helpful. Room clean beds new along with AC. If you need a place in a pinch this is the place.
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Date of stay: June 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Better than it used to be I definitely recommend this place!!! There is a young lady by the name of Erica who gave us directions and was so kind and happy to help us, not like all these other hotels who have rude people working, I slept good it was hard to find a hotel for a decent price but I am here and it’s nice and quiet they even have an indoor pool
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Date of stay: May 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was very pleased with my experience at sure stay by best western. It is nearly completely remodeled and looks very good . The pool is beautiful, the rooms are clean, and the staff is friendly. It is pet friendly, close to the freeway and a good value for the price.
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Review collected in partnership with Best Western
Date of stay: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really don’t like writing bad reviews but this was a very bad experience. The desk person was gone and a non English speaking young friendly girl was trying to take care of us at check in. The actual desk clerk was in the phone to answer any questions. We needed a handicap room with roll in shower. We also have a small 5 pound dog. The FIRST room was not ADA equipped so I went back to the desk. They were hesitant to give us the actual ADA room because we had a dog and the desk clerk didn’t want to get in trouble because it wasn’t a dog friendly room. She decided to give us the room anyway. I went to check the room and found a large stain on the bed cover, there were colored lights above that were flickering, and the ADA shower had no wand and a small round stool, plus the fridge was off and the freezer was full of water! I needed the freezer to keep ice packs frozen for my partners needs. So back to the desk, where I let them know the room was unacceptable due to the issues, I took pictures and showed them. Back to the original room because it was the only room with a step in shower which again is not ADA approved. The shower curtain is moldy. The lamp shade is all dented, only 2 towels. 1 coffee service, the fridge was not even plugged in ( had to move the credenza to plug it it) the fridge has no freezer but hoped it would be cold enough at the top to freeze at least 2 ice packs. There was tabacco shreds all over the nightstand! No lamps on the nightstands because there aren’t any plugs I guess!? Main issues is that this hotel is in dire need of a real deep cleaning and for $117 a night is absolutely disgusting. We couldn’t go to another hotel because BW has a no refund policy & they don’t bend! One good thing is that the the evening desk clerk was very nice, and tried to make up for all of this with more towels and brought us ice plus added 3000 points to our rewards. But a bad experience here really made a sad experience on our trip.
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mike b, General Manager at SureStay Plus By Best Western Odessa
Responded 15 May 2024
Dear Laura, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4323373006. Sincerely, manish bhakta general manager SureStay Plus by Best Western Odessa
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I thought I'd done my homework by reading reviews, but I had a rude awakening to the power of paid reviewers. This place is an absolute dump. Stains on the bedding and walls. Shower curtains supported by zip ties. No breakfast, even though it was advertised. Absolutely abysmal accommodations. To make matters worse, Best Western customer service just made sure I knew that their properties are independently owned/operated. If you're going to put your name on something, I recommend requiring some minimum standards to be met. This will make me leery of any BW property in the future.
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Review collected in partnership with Best Western
Date of stay: February 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from manish bhakta, General Manager at SureStay Plus By Best Western Odessa
Responded 28 Feb 2024
Hello Noel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4323373006. Sincerely, Mike Bhakta general manager SureStay Plus by Best Western Odessa
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On Interstate 20 - right where it needs to be. Great value for what you get. Slow times in Midland, this hotel provided a room at a good price. Good staff and easy parking. Please ask for a higher room away from the freeway for the best rest.
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Date of stay: April 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Business has changed. My job has changed. Slowing down and looking towards the future is tough right now. This hotel however makes it easier. Great Value. I need a clean room and convenient to the fields. The front desk gets the job done and it is a quick in and out. On I 20 so it is fast to where i need to go. Banks, Fields, Drive Thrus. Thank you staff for staying open.
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Date of stay: April 2020
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Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very quick check in process, clean rooms, and a huge indoor pool. I had stayed her for three night and felt like it was home. The television had all the channels and air conditioning worked perfectly.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
To start off the hotel was simply affordable luxury at its finest! From the elegant interior as you walk in the lobby. The room was well cleaned, had led lighting, and a large T.V. With all the channels. After setting down in my room I had went to go check out the INdoor pool, which was large and spotless.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Odessa area.
PRICE RANGE
S$116 - S$127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western garden oasis hotel odessa, best western odessa, odessa best western
FORMERLY KNOWN AS
Knights Inn Odessa
LOCATION
United StatesTexasOdessa
NUMBER OF ROOMS
70
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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