The Hampton Inn Odessa hotel is located in the Permian Basin of West Texas it is very beautifully decorated, with the Texas oil industry in mind, and has an atmosphere for the business traveler, as well as the corporate and leisure travelers. Beautiful landscaping and a spacious pool area surround us. Located three three blocks from the Music City Mall with a jogging track, city park and pond just outside to the west of the hotel the Hampton Inn Odessa is just a few minutes from Midland, and within easy reach of shopping,dining and other attractions.
We love having you here at the Hampton Inn Odessa!
1. I checked in on the app & initially selected a first floor room due to medical needs however upon arrival, I received my room key at the front desk & was notified that my room assignment had been changed to a 2nd floor room. Why give me the option to select my room if Hampton is going to change it?! 2. Our room had absolutely no toiletries upon arrival. Not even hand soap. 3. I have a 1 year old child, within 2 minutes of arriving in the room my child had found a penny & a dime somewhere on the floor of room 225 & had both in his mouth. It’s a wonder he didn’t choke on one of them. 4. I opened the fridge a couple hours after check-in to put my child’s milk in it & was met with one of the most horrendous smells of my life… expired dairy products.I would think of all the things expected if housekeeping checking the fridge would rank fairly high towards the top. This is all UNACCEPTABLE. Make it right. Do better.…
The desk clerk had no mask, either at check in or in the morning. The furnishings were worn and obviously needed replacement. The shower head was not properly secured and wobbled around. At breakfast, the clerk was trying to do 3 different jobs, including handing out food (limited but understandable), refill the empty coffee, and deal with the desk. Generally I like Hamptons, not this time.
At check in, and the following night when arriving, the evening desk clerk did not have on a facemask. The coffee service in morning is directly by a large table where groups were gathering to eat and drink, so no way to keep 6 feet from anyone if you want to get coffee. I expected better from a Hilton chain. The beds were comfy and rooms clean and I've stayed here before.
Needed a Business Hotel and found this place. Located near a Market Street with a Salad Bar which was nice. Quick trip to Andrews from this hotel so it is perfect for business. Seminole just up the highway as well. Clean rooms. Easy in and out. Parking tight with the marriott across the lot.
Except for the person at check in everything else was very good. Room was good, breakfast as expected but good. Coffee not fresh at check in or the next two nights. When the person at my check in was not working everyhting changed for the best.