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Comfort Suites

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301 Willow Creek Pkwy, Palestine, TX 75801-4393
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$110
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US$105
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (30)
Room & Suite (26)
Dining (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Comfort Suites
Updated 22/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 10 hotels in Palestine
Location
Cleanliness
Service
Value
Travellers' Choice
The newest hotel in Palestine, we offer 66 spacious suites, each with King or 2 Queen beds, partial room divider, living area with pull-out sofa, flat-screen TV, mini fridge, microwave, and desk. We provide our guests with a 100% smoke-free environment. All rooms have free high-speed wireless/wired internet, and our amenities include an indoor heated pool, outdoor hot tub, fitness center, guest laundry facilities, business center, and a complimentary full hot breakfast. We pride ourselves on providing a superior level of guest service, and we look forward to exceeding your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Banquet room
Non-smoking hotel
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Meeting rooms
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Telephone
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
641Reviews0Q+A100Room tips
Traveller rating
  • 468
  • 116
  • 28
  • 13
  • 16
Time of year
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Popular mentions
lwalkmurphy wrote a review Nov 2021
1 contribution
I was lock out of my room the second night the customer across the hall from me call down for mel. no explaning just put the card in door to see if it worked and left. I would have liked for this to have been explan to me.
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Review collected in partnership with this hotel
Date of stay: October 2021
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Response from Comfort Suites, General Manager at Comfort Suites
Responded 4 weeks ago
Hi there, thank you for taking the time to leave us a review. Unfortunately, there are many reasons why a key card can stop working. Any magnet has the ability to impact the mag stripe on the back of the card. I apologize you did not get an explanation, the truth is there is no way to know exactly what happened to make it stop working. Again, I apologize for the inconvenience. We sincerely appreciate your feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Palestine. Amy - Guest Services
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Janet wrote a review Oct 2021
Longview, Texas8 contributions1 helpful vote
Due to the fact that virtually every single family funeral I attend is in the area, I have stayed at most of the hotels in Palestine and this is the one I am most likely to stay at again. The location is really nice and set back from the road so there is no traffic noise and a nice lawn to look at out of the window. The bed and sheets were very comfortable and that made me happy. The sheets were quality and you could tell. The room was large and nicely decorated with plenty of outlets. The air conditioner worked well and we had a good night of sleep. My sister said the coffee was very good, and there was muffins and waffles etc. for breakfast. No meats, but a decent selection more grab and go style. There is a beer and wine selection, and the sign said we could have one for free, but we did not indulge. The only thing that bothered me was a sign inside of the bathroom in our room with prices of the sheets, towels, etc implying that customers steal them. It seemed gratuitous but perhaps this is a big problem for them.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Comfort Suites, General Manager at Comfort Suites
Responded 8 Oct 2021
Hello there, thank you so much for your wonderful review. We work very hard to keep everything maintained and to have the best customer service possible. We are so glad that you enjoyed the amenities and your accommodations. I apologize that the sign in the bathroom was bothersome. It can become an issue if guests start to take towels home because we have to special order them, we appreciate your understanding. Thank you for choosing to stay with us and we look forward to serving you again! Amy - Guest Services
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pavra65 wrote a review Jun 2021
Sapulpa, Oklahoma1 contribution
Got there to check in and was given the keys to a room on the 3 rd floor and hauled all our bags up there and opened the door and saw that either the room didn’t get cleaned that day. Hauled everything back down to the desk and explained what we saw and they did apologize and searched for another room finally gave us keys to second room and thought everything was ok but upon inspecting found that they gave us a handicap room (I assume the only thing available) and the handicap bath seat had dried blood on the handle. It was now late so we didn’t complain anymore. Wasn’t going to move again that night. We went fishing early the next morning and didn’t have time to switch rooms or anything so we waited till we got back to the room and told them about the blood and they offered another room but at this point we were not going to move so we just accepted their apology ( I guess) and finished our stay the 2 nd night. Lobby was under renovation as well so not the greatest first impression. Probably won’t stay here again.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Comfort Suites, General Manager at Comfort Suites
Responded 25 Jun 2021
We appreciate you taking the time to let us know about your stay. I have notified the head of housekeeping about the issues you had with your rooms. We apologize for failing to exceed your expectations, and hope you enjoyed your fishing trip.
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Sharon C wrote a review Jun 2021
Houston, Texas50 contributions15 helpful votes
Nice property with very friendly staff. Breakfast was a grab and go however some guests are so rude! Trash left on the counter and even picked up a pastry in a package that had been opened, bite taken out, and put back in basket with others. Nice, quiet rooms.
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Date of stay: June 2021Trip type: Travelled with friends
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Response from Comfort Suites, General Manager at Comfort Suites
Responded 18 Jun 2021
Hi Sharon, thank you for taking the time to write us a review. We appreciate and value our guests feedback and are glad that you enjoyed your accommodations. Also, we appreciate you being understanding about breakfast. We hope to see you again soon! Amy Staggs Guest Service Agent
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fred77957 wrote a review Jun 2021
1 contribution
Room was clean and comfortable. Pool was small but clean and my grand kids had fun. But the breakfast was a joke. No hot foods and very poor setup. ( I believe they used the excuse it was Memorial weekend). We left our room around 10.30 am came back around 7 pm to find the room had not been serviced by housekeeping. When I asked for some clean towels I was informed I needed to bring down the dirty towels to be exchanged as housekeeping had gone home. Will not stay in this hotel again.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Comfort Suites, General Manager at Comfort Suites
Responded 4 Jun 2021
Hello Fred, we appreciate you taking the time to review our hotel. I am very glad your grand kids enjoyed the pool. On another note, I apologize about the breakfast. We are discussing bringing back an initial phase of our hot breakfast items this summer. Thank you for your valuable feedback and your business. We hope you will give us another opportunity to serve you in the future.
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PRICE RANGE
US$73 - US$112 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasPalestine
NUMBER OF ROOMS
66
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Frequently Asked Questions about Comfort Suites
Which popular attractions are close to Comfort Suites?
Nearby attractions include Davey Dogwood Park (5.4 km), Museum for East Texas Culture (2.8 km), and Texas Jail House (3.3 km).
What are some of the property amenities at Comfort Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Comfort Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Comfort Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Comfort Suites?
Yes, free parking is available to guests.
What are some restaurants close to Comfort Suites?
Conveniently located restaurants include Switch Brick Oven Pizzeria & Wine Bar, Pint and Barrel Drafthouse, and Oxbow Bakery & Antiques.
Are there opportunities to exercise at Comfort Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Comfort Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Comfort Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Comfort Suites?
Many travellers enjoy visiting Texas Jail House (3.3 km), International Great Northern Railroad Depot (3.0 km), and Historic Bowers Mansion 1878 (2.8 km).
Is Comfort Suites accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.