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Residence Inn Dallas Plano

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#25 of 44 Hotels in Plano
Certificate of Excellence
GreenLeadersBronze level
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Residence Inn Dallas Plano
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56 Reviews from our TripAdvisor Community

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Showing 55: English reviews
Appleton, Wisconsin
Reviewed 1 week ago via mobile

Let me say the staff was very nice. Other than that yuck. The rooms are tired and gross. Housekeeping never stopped and frankly it didn't matter. Bed is bad and the overall feel is tired and run down. Didn't feel clean and would not go back. Free drinks don't make up for a bad hotel.

Thank Aaron T
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Aaron T, Our guest satisfaction is important to us and I apologize that we failed on providing you the best service and accommodations during your stay. Thank you for your feedback and I will address these areas with our team to improve our guest rooms and housekeeping service. Sincerely, Traci

Houston, Texas
Reviewed 2 weeks ago

It as a delightful surprise to pull up to a hotel that had such a nice residential feel. The trees are beautiful in that area. I had a great stay even though it was only one night. The front desk was very friendly. Chris and his front desk team took great care of me. I really enjoyed breakfast, especially the...

Thank Haley P
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you so much Haley P! We all take pride in being part of such a terrific team! Thank you very much for your kind words, and feedback on your experience at the Residence Inn Plano! My team will also be thrilled to hear they made such a positive impact on your stay! Thank you also for confirming that we...

Reviewed 3 weeks ago

Nice property. Centrally located. Good breakfast and encouraging evening drinks surely added advantage. Friendly staff. Rooms size is OK. But most terrific thing is carpets are full of bedbugs. Surely requires pest control.

Thank priyadeepc2016
Reviewed 3 weeks ago via mobile

This place needs complete facelift. Dirty, scuffed walls and plaster repair all over the place. Musty, awful smell in many hallways, including entry near the lobby and breakfast area. Finally, when I was leaving I saw two SUV's up on blocks- their wheels were stolen the night before- near the office! Yikes, is this Plano or Compton??

Thank Allen B
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Allen B, Thank you for taking the time to share your guest experience. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I apologize that we did not resolve this prior to your departure. We will share your feedback with our team to...

Syracuse, NY
Reviewed 16 January 2017

Nice property. Very good staff. Check in was very easy. Front desk staff were very friendly throughout our stay. The room was the standard Residence Inn room. It is not brand new, but it was comfortable. We used the pull-out in the living room since there were three of us in the room. The hotel was gracious in sending up...

Thank Luvthatdogface
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear Luvthatdogface. We appreciate sharing your great guest experience! I too am a fan of the chocolate croissants we serve at breakfast. We look forward to welcoming you back again to Plano! Best wishes, Traci

Mumbai (Bombay), India
Reviewed 11 January 2017

Positives: - Centrally Located, close to plenty of restaurants - Plenty of outside space - Good breakfast area - Friendly Staff - Free Shuttle service Negatives : - Small rooms and beds - Old Building -

Thank KartikJain13q
Traci R, General Manager at Residence Inn Dallas Plano, responded to this review

Dear KartikJain13q, Thank you for sharing your guest experience. We appreciate you sharing what you enjoyed in addition to how we can improve. I will share your feedback with the team to implement ways to make our guest experience more rewarding. Thank you again, Traci

Reviewed 7 December 2016

I saw housekeepers. I am not sure what they do. This hotel is beat up, which wouldn''t be so bad if it was clean. The common areas are worse than rooms, but that is not praise for the room conidtions by any means. RI's get a lot of wear and tear. This one is just excessive. The morning and evening...

Thank Jed202
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon Jed202, Thank you very much for sharing your recent experience at the Residence Inn Plano with us! I am sorry to hear that our property was not able to deliver an exceptional experience to you when you stayed and I have every confidence that having shared your feedback with my team will improve the short comings you experienced....

Truckee, California
Reviewed 22 November 2016

i can't believe these reviews are so good. the rooms are dirty and not well cleaned - shower had left over soap scum from previous guests, very dusty and not well cleaned. there's dust and dirt everywhere... beds are mediocre. The daily cleaning was a lame - they should have skipped it... did not clean coffee pot, only made bed...

Thank TallSH
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good afternoon TallSH, Thank you very much for your feedback on your recent stay at the Residence Inn Plano. My team and I pride ourselves on our ability to offer every travel the most perfect stay that we can, and I am disappointed we fell short of our mark while hosting you. I have been able to follow up with...

Kolkata (Calcutta), India
Reviewed 20 November 2016

Room is good,I was given a north facing room but later on when I asked for Sun facing room, they gave me that so happy about that. Front Desk is always helpful and Chris :). But Breakfast Food is deteriorating, the Chef is always irritable and impolite if anything asked. Sometimes they will have fewer option for Indians. The Tea...

Thank SudeepBatra
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Good morning SudeepBatra, Thank you for taking the time to reflect on your recent stay at the Residence Inn Plano. My team and I pride ourselves on delivering memorable and perfected stay for all of our guests. I have been able to share your concerns with my Kitchen team to ensure that we are presenting the freshest, and most diverse...

Kansas City, Missouri
Reviewed 6 November 2016 via mobile

I'm Lifetime Platinum so I've stayed in a RI many times. If I have a problem I have no issues with putting it in my review but I didn't have any. Check in was easy and friendly. My room was quiet, very clean and everything worked. Speedtest came in at 14mbs on the premium service and I never had a...

Thank Field T
Chris H, Manager at Residence Inn Dallas Plano, responded to this review

Thank you very much for your review, Field T! I wanted to start by thanking you for your Marriott loyalty and choosing the Residence Inn Plano as your home away from home. My team will be thrilled to hear they were able t offer you a problem free stay and their property is able to create a secure feeling to...

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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Dallas Plano

Address: 5001 Whitestone Lane, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: $132 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano Hotel Plano
Residence Inn Plano
Plano Residence Inn
Hotel Style:
#2 Green Hotel in Plano
#7 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Dallas Plano staff and other travellers.
1 question
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Austin, Texas
11 months ago

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Questions? Get answers from Residence Inn Dallas Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel has allergy friendly rooms which are very nice”
 of 5 bubbles haleyp917, 6 Feb 2017 | Read review
“all rooms are quiet, higher level more privacy with window...”
 of 5 bubbles TallSH, 21 Nov 2016 | Read review
“We enjoyed the view from a third floor, center facing room. A one bedroom suite has two TVs versus one TV in a studio.”
 of 5 bubbles 813nicki, 20 Mar 2016 | Read review
“It's very quiet here. I don't even hear the elevator.”
 of 5 bubbles joycef38, 23 Jan 2016 | Read review
“I enjoyed the lower floor close to the exit.”
 of 5 bubbles Lisaann321, 22 Jan 2016 | Read review
5 of 5