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Homewood Suites by Hilton North Dallas-Plano

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#13 of 44 Hotels in Plano
Certificate of Excellence
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Homewood Suites by Hilton North Dallas-Plano
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339 Reviews from our TripAdvisor Community

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Showing 331: English reviews
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Katy, Texas
Reviewed 4 days ago NEW

Nice, clean-looking and smelling suite, large, with two flat-screens. Full-size fridge, neat little kitchenette. Lots of pillows, and a firm mattress, a big bathroom, and a comfortable couch. Happy hour from 5pm to 7:30 with free wine and beer, but they were out of beer by the time I got back from dinner. The one drawback? A single dead roach...

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Thank yojimbo56003
St. Petersburg, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 8 March 2017

We have stayed at other hotels in the area. When we found this one for a previous stay, when we were visiting family, we decided that we would return. We returned for a 2 night stay this week. The room was clean, bathroom clean, bed comfortable, and access to wifi from suite. We did not use the kitchen facilities due...

Review collected in partnership with Homewood Suites by Hilton
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Thank Mary H
About Hotel's Favourite Review
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you so much for your wonderful comments. We are very happy that you had a perfect stay at the Homewood Suites North Dallas Plano. I am glad that you enjoyed our complimentary breakfast buffet and that our staff was welcoming and friendly. We really appreciate you making us your hotel of choice and look forward to seeing you again...

Dublin, Ohio
Reviewed 6 days ago NEW

The room had a terrible smell. It was like cheap fragrance to cover smoke or dog. Everything in my suitcase smelled and I was only there 2 nights. Something in the refrigerator made a dripping noise all night.

Review collected in partnership with Homewood Suites by Hilton
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Thank Valerie M
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. I am very sorry that your suite had an odor. I will get with our housekeeping staff to make sure that this gets taken care of. We appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Lexington, Texas
Reviewed 1 week ago

The hotel had great accommodation. Very clean rooms, the overall cleanliness of the hotel was awesome. Breakfast was perfect. The front counter personal were very helpful and knowledgeable. Great location to restaurants

Review collected in partnership with Homewood Suites by Hilton
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Thank Jack G
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you so much for your wonderful review of your stay at the Homewood Suites North Dallas Plano. We are very pleased that you had a great stay and that you enjoyed the complimentary breakfast buffet. We really appreciate your staying with us and hope to see you again soon. Sincerely, Jeff N.

Valparaiso, Indiana
Reviewed 1 week ago

This hotel was disgusting. The room was is terrible disrepair. All the furniture having holes and being dirty. The room was filthy. This was not even close to a hilton standard hotel. Definitely would not recommend this to anyone instead would advise to stay somewhere else!!

Review collected in partnership with Homewood Suites by Hilton
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Thank Allison G
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

I want to thank you for your feedback. I am very sorry for the condition of your suite. That is not up to our standards. I have reached out to you in person to discuss your stay. Sincerely, Jeff N.

East Lansing, MI
Reviewed 2 weeks ago

Super nice staff at this location. Suite furniture was old, torn, and appeared dirty. Definitely needs an update. Breakfast was good. Only attended one of the evening "socials", but the food was fine.

Review collected in partnership with Homewood Suites by Hilton
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Thank michelletC129WU
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you very much for your review. I am pleased that you found our staff to be friendly and helpful and that you enjoyed the complimentary breakfast and social. We are anticipating a complete renovation soon. We appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Grand Rapids, United States
Reviewed 2 weeks ago via mobile

Sliding into the relax mode on vacation is important and at this hotel, that was a reality. From the quick, friendly check in, to a clean, comfortable room, a nice secluded pool and even a couple of grills to throw our own hamburgers on in the PM, this place was great. Easy access to many stores and the highway. We'll...

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Thank 165natev
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you so much for your review. We are very happy that you enjoyed your vacation at the Homewood Suites Plano. This is the perfect time of year to cook out on the grills in the courtyard. I am glad that our friendly staff made your arrival quick and easy. We appreciate your choosing to stay with us and look...

Kansas City, United States
Reviewed 2 weeks ago

Ants in the room, furniture was worn like you would expect in a motel on the side of a dirt road. Walls and doors were filthy and hand prints all over them. Room had kitchenette with ONE spoon and a knife. How does that make any sense? Do not stay at this place. Tons of other hotels in area.

Review collected in partnership with Homewood Suites by Hilton
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Thank KChops300
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. I am very sorry for the condition of your room. I would like to contact you personally to discuss your stay. Sincerely, Jeff N.

Tampa, Florida
Reviewed 3 weeks ago

Don't stay until they do some updates. And get rid of a couple of staff. Food was fantastic, room size was great and a few staff members were very friendly and professional. Check out the towels before use.

Review collected in partnership with Homewood Suites by Hilton
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Thank Lawrence F
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. We are glad that you enjoyed the food and the size of the suite. I am sorry that not all of your interactions with the staff was to your satisfaction. We always strive to provide great service to our guests. We appreciate your staying with us and hope to see you again. Sincerely, Jeff N.

Reviewed 3 weeks ago

Very clean and had a nice, small suite. Staff was very nice and accommodating. Beds were not comfortable, could feel the springs and didn't sleep well. Skipped breakfast because we left before 7am and it was from 7a-10a.

Review collected in partnership with Homewood Suites by Hilton
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Thank Lizzie5683
Jeff N, General Manager at Homewood Suites by Hilton North Dallas-Plano, responded to this review

Thank you for your feedback. We are pleased that our staff was accommodating and friendly. I am sorry that you did not find the bed to be comfortable. We will check to see if it needs to be replaced. We appreciate your staying with us and hope to see you again and that you will be able to enjoy the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Homewood Suites by Hilton North Dallas-Plano

Address: 4705 Old Shepard Pl, Plano, TX 75093-5218
Region: United States > Texas > Plano
Price Range: $140 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton North Dallas-Plano 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Homewood Suites By Hilton North Dallas-Plano Hotel Plano
Hilton Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites
Plano Hilton
Hotel Style:
#3 Romantic Hotel in Plano
#3 Family Hotel in Plano
#10 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton North Dallas-Plano staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton North Dallas-Plano staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very quiet on the second floor”
yojimbo56003, 21 Apr 2017 | Read review
“The first floor room have a no smoking sign on their door. I would request that floor. Room 406 has a definite smell of smoke!”
879heatherp, 1 Jul 2016 | Read review
“Suggest that you avoid room 105...had a locked closet with a beeping sound. I had to drown out the noise with music to sleep each night”
kronoskeeper, 18 May 2016 | Read review
“Go somewhere else”
HPIII, 25 Jan 2016 | Read review
“Stay away from the 4th floor ashtray unless you love stale smoke.”
W9736LRcraigb, 4 Aug 2015 | Read review
5 of 5