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Extended Stay America - Dallas - Plano Parkway - Medical Center

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Extended Stay America - Dallas - Plano Parkway - Medical Center
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22 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Reviewed 4 weeks ago

Love this place! Everyone was so friendly! Great customer service. I was in need for some relaxation after some time in the hospital, from the beginning people treated me with kindness and respect. Front desk guy was hilarious and very patient with me.

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Helpful?
Thank maria i
Antonio N, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about our staff. I am glad to read that you were pleased with our quality of service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in...

Reviewed 4 weeks ago

The staff was very nice. My room was clean. The manager was so nice. if i had any questions they helped me. i highly suggest staying here. if you want an affordable place to stay with the best staff stay here

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Helpful?
Thank Ashley S
Antonio N, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the hotel room cleanliness and customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 4 weeks ago

Been to many hotels her in Dallas, but I have to admit that ESA in Plano in an amazing hotel. Great Value to start with, when checking in the customer service is perfectly greeted and explained. They gave me information in detailed about my stay and what my room and expectations consisted of (no surprises). Great parking availability. Very well...

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Helpful?
Thank jennifer p
Antonio N, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay here and am proud of my team in providing you such amazing service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Oakland, California
Reviewed 4 weeks ago

Kesha was more than helpful during my stay at your location. She's very knowledgeable and extremely helpful, she appeared to know her way around the establishment and made me feel very warm and comfortable during my stay with your hotel. She was so warm that I assure when I return to Plano, TX I will ensure to stay in your...

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Helpful?
Thank thermanhouston
Antonio N, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. I'm glad that our staff left a memorable and comfortable experience for you during your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Midland, Texas
Reviewed 4 weeks ago

I had a Amazing Experience at this hotel! From the time I walked in staff was very Friendly! Especially the manager Antonio amazing hospitality we got from him from the beginning of the stay till the day we checked out! I definitely will come back to this hotel when I visit the dfw again! Rooms were very clean and when...

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Helpful?
Thank lauraduran54
Antonio N, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

The staff and I read your review, and would like to thank you for writing such encouraging things about experience. We are proud to know you and your family enjoyed your staff and plan on coming back. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

White Deer, Texas
Reviewed 1 January 2017

The lobby and halls reeked of marijuana. The room was not clean and the refrigerator did not work. My daughter and her children were then moved to another room because this was "not up to par" according to the front desk clerk. The second room did not have a working latch. The front desk said that lock was not needed...

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Helpful?
1Thank tmdiggs
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the hotels smell and appearance is truly regrettable. We are very sorry for your experience. I met with the staff, and we have removed those in violation of our non-smoking policy and made sure all rooms are efficient and 100%. The staff...

Boston
Reviewed 6 November 2016

This is without a doubt the worst hotel that I've ever stayed at in America. The staff pictures make the place look like a gem, it's far far from that, dirty, stinky, sticky hotel. Room stock was horrible, no housecleaning service (think you pay extra for that) no coffee in room, give you a pot(if you ask for one) but...

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Helpful?
1Thank aloiii
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet our hotel's cleanliness standards. I discussed your comments with the team, and we are working with our front desk staff to ensure guest know...

Dallas, Texas
Reviewed 6 November 2016

Staff was rude and this place is the most filthy hotel that exist. It looks horrible on the outside and the inside is WORSE. Hallways Stink like old trash starting with the elevator. There's holes on the walls, holes in the ceilings, no landscaping, flea infested, bed bugs!! Omg!!!!!! There's mold in the shower, broken doors, garbage in and out...

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Helpful?
1Thank staffinspection701
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the mess as we are working on our landscaping and remodeling crew increase our curb appeal. I discussed your comments with the team, and we are working diligently with our weekend staff to ensure cleanliness standards are met. The staff...

Reviewed 31 July 2016

Came down to visit Dallas over the weekend. Enjoyed the Dallas zoo with my husband and kids. Nice clean hotel great staff. THANKS TIA, KENDRICK!!!!! Well return in 2 weeks to visit six flags with my family

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Thank Ashley T
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

We appreciate you sharing with us your experience at our hotel. I am glad to read that your accommodations were to your liking and the customer service you received was excellent. Kendrick will be informed on the amazing job. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you...

Dallas, TX
Reviewed 20 July 2016

Check in at 3 but room wasn't ready until 5:30. Was told hotel had been renovated. Maybe newish carpet but all of the appliances were ancient. Kitchen did not even have a cup. You have to go ask for every single thing. Super noisy above so ask for top floor. Sounded like parties or gymnastics class going on every night....

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Helpful?
1Thank SashaTX
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for the feedback about your stay at our hotel. The many issues you endured at our location is unacceptable. Please accept my apology. I will be using this review as a reference when I have a meeting with our staff about communicating to our guests and being proactive in making sure all guests are being accommodated well with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway - Medical Center

Address: 4636 West Plano Parkway, Plano, TX 75093
Region: United States > Texas > Plano
Price Range: $111 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway - Medical Center 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Plano Parkway - Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would do!”
 of 5 bubbles 500mariai, 27 Jan 2017 | Read review
“Find another hotel to stay at, seriously.”
 of 5 bubbles aloiii, 6 Nov 2016 | Read review
“Top floor to minimize noise”
 of 5 bubbles SashaTX, 19 Jul 2016 | Read review
“Ask for Kendrick”
 of 5 bubbles 708jaye, 8 Jun 2016 | Read review
“Might want to try the free WiFi prior to the upgrade”
 of 5 bubbles 490SteveT, 21 Apr 2016 | Read review
5 of 5