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Extended Stay America - Dallas - Plano Parkway - Medical Center

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Extended Stay America - Dallas - Plano Parkway - Medical Center
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59 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Boston
Reviewed 4 weeks ago

This is without a doubt the worst hotel that I've ever stayed at in America. The staff pictures make the place look like a gem, it's far far from that, dirty, stinky, sticky hotel. Room stock was horrible, no housecleaning service (think you pay extra for that) no coffee in room, give you a pot(if you ask for one) but...

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Helpful?
Thank aloiii
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet our hotel's cleanliness standards. I discussed your comments with the team, and we are working with our front desk staff to ensure guest know...

Dallas, Texas
Reviewed 5 weeks ago

Staff was rude and this place is the most filthy hotel that exist. It looks horrible on the outside and the inside is WORSE. Hallways Stink like old trash starting with the elevator. There's holes on the walls, holes in the ceilings, no landscaping, flea infested, bed bugs!! Omg!!!!!! There's mold in the shower, broken doors, garbage in and out...

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Helpful?
Thank staffinspection701
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the mess as we are working on our landscaping and remodeling crew increase our curb appeal. I discussed your comments with the team, and we are working diligently with our weekend staff to ensure cleanliness standards are met. The staff...

Reviewed 31 July 2016

Came down to visit Dallas over the weekend. Enjoyed the Dallas zoo with my husband and kids. Nice clean hotel great staff. THANKS TIA, KENDRICK!!!!! Well return in 2 weeks to visit six flags with my family

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Helpful?
Thank Ashley T
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

We appreciate you sharing with us your experience at our hotel. I am glad to read that your accommodations were to your liking and the customer service you received was excellent. Kendrick will be informed on the amazing job. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you...

Dallas, TX
Reviewed 20 July 2016

Check in at 3 but room wasn't ready until 5:30. Was told hotel had been renovated. Maybe newish carpet but all of the appliances were ancient. Kitchen did not even have a cup. You have to go ask for every single thing. Super noisy above so ask for top floor. Sounded like parties or gymnastics class going on every night....

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Helpful?
Thank SashaTX
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for the feedback about your stay at our hotel. The many issues you endured at our location is unacceptable. Please accept my apology. I will be using this review as a reference when I have a meeting with our staff about communicating to our guests and being proactive in making sure all guests are being accommodated well with...

Plano, Texas
Reviewed 27 June 2016

Overall, this was an awesome experience in a good location especially for shopping and eating. Staff was exceptional and made my family's stay very enjoyable. Rooms and the pool area were always very clean and free of mess. I would definitely recommend this hotel. I was greatly relieved that they allowed my pet to travel with me minus the high...

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Helpful?
Thank Agent_Gillispie
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location, our great staff and your clean room during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope that you will...

Reviewed 12 June 2016

If you are in town for business purposes avoid Extended Stay America hotels. Their WiFi says frree WiFi, but it is less than 1 Mbps. This makes loading most websites very difficult. they offer an upgrade for a fee, but even the upgrade is less than 5 Mbps. Which makes streaming videos or making skype calls very hard. Besides the...

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Helpful?
Thank E B
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you for taking the time to write a review of your recent stay at our hotel. I really appreciate that you took the time to bring these issues to our attention. As the manager of this hotel, I can assure you that I have addressed this issue with the entire staff to ensure your experience is not repeated. I...

Reviewed 10 June 2016

The location was very clean and my entire stay was comfortable. The customer service was through the roof and the assistant manager (Antonio) was very attentive. I would definitely recommend this location!

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Helpful?
Thank Areli H
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As the Manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with Antonio and the rest of our staff to reiterate the...

Dallas, Texas
Reviewed 9 June 2016

Everything was easy going. The morning guy (hispanic) was able to check me in right away. He was very helpful with plenty of information for me. I only stayed for the weekend because of work but my room was clean and the staff was very friendly upon my departure .

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Helpful?
Thank malvarez9325
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of your stay. As this hotels manager, I’m so pleased to read that you had a great experience at our hotel. I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank...

Reviewed 9 June 2016

Stayed at medical city for 2 nights and had the pleasure of meeting Kendrick,Antonio very nice and friendly welcomed me like family. I will be returning in July to go back to Baylor and I would love 314 again until then Thanks

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Helpful?
Thank Jay E
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I am very pleased to read your kind comments regarding our friendly staff. I am glad we could accommodate your travel needs and we look forward to welcoming you back in...

Reviewed 9 June 2016

The room was very well maintained, and fitted every need I could think of. Fresh towels and a made bed every time on time. An assistant manager on standby for any situation that arises, and is considerate. Handling with professional customers assistance 24/7. The location is ideal for business and personal leisure.

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Helpful?
Thank Jesus P
Manager_11525, Manager at Extended Stay America - Dallas - Plano Parkway - Medical Center, responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. I am very pleased to read your kind comments regarding the professionalism displayed by our staff and hotel management. I will share your feedback with the assistant manager, as well as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Dallas - Plano Parkway - Medical Center

Address: 4636 W Plano Pkwy, Plano, TX 75093-5305
Region: United States > Texas > Plano
Price Range: $122 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Dallas - Plano Parkway - Medical Center 2.5*
Number of rooms: 72
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Also Known As:
Extended Stay Plano
Plano Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Dallas - Plano Parkway - Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel to stay at, seriously.”
 of 5 bubbles aloiii, 6 Nov 2016 | Read review
“Top floor to minimize noise”
 of 5 bubbles SashaTX, 19 Jul 2016 | Read review
“Ask for Kendrick”
 of 5 bubbles 708jaye, 8 Jun 2016 | Read review
“Might want to try the free WiFi prior to the upgrade”
 of 5 bubbles 490SteveT, 21 Apr 2016 | Read review
“Have to ask for new wifi PW daily, they won't give to you w/out asking. Outdated rooms, clean but small & old”
 of 5 bubbles MikenzieH, 16 May 2015 | Read review
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