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Candlewood Suites Plano East

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#23 of 44 Hotels in Plano
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Candlewood Suites Plano East
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67 Reviews from our TripAdvisor Community

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Showing 66: English reviews
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Chicago
Reviewed 5 days ago NEWvia mobile

Unfortunately I will not be staying at Candlewood Suites anymore due to the issues that I experienced during my recent stay at Candlewood Suites Plano. The AC was very loud and it will constantly turn on and off during the night. Must of the time you can't find the front desk staff and they leave a sign on the desk...

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Helpful?
Thank lisle123
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Lisle123, Thank you for taking the time to share your stay experience. It is always my commitment that all of our guests, have a comfortable, problem free stay. I apologize that we did not meet this standard for you. I regret that you found your air conditioning unit to be loud, and that it continued to cycle throughout the...

Ft. Worth, United States
Reviewed 1 week ago

I haven't stayed at a Candlewood Suites before..but will make sure that I do in the future. I didn't have a reservation, but they did have a Queen room available. Had all the amenities of home. A kitchen, full sized fridge, microwave, and the plates, utensils, etc needed to cook a meal. What I was really, really impressed with was...

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Helpful?
Thank Crystal P
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Crystal P, Welcome to the Candlewood Suites family. We are thrilled here at the Candlewood Suites Plano East, to have been your first experience with our brand. I am happy to hear that you were impressed with the items in our Cupboard. We try to make sure that we have a variety to items to please everyone's taste. I...

Fredericksburg, Texas
Reviewed 14 February 2017

If you are looking for a good value I found it at Candlewood Suites in Plano. The key things that I look for in a good deal. Is the hotel clean and updated, good staff that are professional and friendly. I asked for a room away from the expressway and they gladly accommodated my request. The room was a handicap...

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Helpful?
Thank chasbyrd0324
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear ChasByrd0324, Thank you for taking the time to share your experience with the TripAdvisor Community. I am thrilled to know that you found your guest suite to be comfortable and clean. I am also happy that we were able to get you a quiet room , away from the highway. I apologize for the lack of water pressure in...

Tel Aviv, Israel
Reviewed 31 January 2017

I came to Dallas for a weekend trip in December to visit family. Room: Average size originally, but Kori, the General Manager, gave us an upgrade when we checked in. I had all the basics for a short stay: great hot water pressure, no smoking smell (I was on the 4th floor), firm mattress, working heater, and a kitchenette with...

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Helpful?
Thank lsommers
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear LSommers, Thank you for taking the time to share your review of our hotel, but even more than that, thank you for being our guest. I remember you and your wife fondly. I am so happy that I was able to upgrade your guest room, to our large suite, and that you were comfortable, and had all of the...

Sydney, Australia
Reviewed 17 January 2017

Stayed here while in town for work, checked in after midnight so that went quite quick. Awoke with a letter under my door for checkout, and the room wasn't serviced during my four day stay - so I didn't have much interaction with staff. The fifth floor smelt of cigarette smoke, which was odd for a non-smoking floor. You couldn't...

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Helpful?
Thank droods
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Droods, Thank you for taking the time to review your stay with us. Please accept my sincerest apologies in regards to the deficiencies that you mentioned, and allow me to address your concerns. Our 5th floor consists of both smoking and non-smoking rooms, at opposites ends of the floor. This can account for why you detected a cigarette smell....

Reviewed 10 December 2016 via mobile

Nice large suite with kitchenette. Room was fresh and clean, and stocked with everything we could need. Very little noise from other rooms. Front desk was very helpful. Hotel was every bit as nice as the one next door that we paid twice as much for.

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Helpful?
Thank Tisha O
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Tisha O, Thank you for taking the time to share your experience at the Candlewood Suites Plano East. I am thrilled that you found your suite to be fresh and clean, and that you found our team to be friendly and helpful. We definitely believe that service comes from the heart. There is no higher praise than a return...

Baton Rouge, Louisiana
Reviewed 24 November 2016

I stayed for a work week when I was last in town. It was fine. I had a problem with the room my first night and the staff moved me to a different room. They even found my laundry I forgot to pack up. It's no frills, but it was clean and comfortable.

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Helpful?
Thank BEN B
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Ben B, Thank you for taking the time to review your recent visit to The Candlewood Suites Plano East. I am happy to hear that you found our team to be extremely friendly, and that our location was ideal for your work commitments. I am also thrilled that you found your guest suite to be clean and comfortable. I...

Dallas, Texas
Reviewed 20 September 2016 via mobile

If you don't smoke you are out of luck. My non-smoking room stunk like cigarettes all the time thanks to floor above me. It made my clothes smell too. Power goes out at least once a day and they don't mention at check in you get room service only 1x a week and only 2 towels at a time. Front...

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Helpful?
Thank mySharonah
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear MySharonah, Thank you for taking the time to review your recent stay with us at the Candlewood Suites Plano East. I apologize if you smelled cigarette smoke in your guest suite. We only have a few select smoking room on the top floor of the hotel. We would have been happy to move you to another suite, at your...

Reviewed 9 September 2016 via mobile

The staff was incredibly friendly and helpful but the stench of mildew hit us as soon as we walked into the room - Great room, but the a/c leaked all over the living room carpet so we were limited to the bedroom but we were only staying for one night and had just driven through three states so we were...

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Helpful?
Thank Trish P
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Trish P, Thank you for taking the time to share your comments in regard to your recent stay. We pride ourselves on delivering a great hotel experience for all of our guests, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the damp carpet due to condensation from the air...

Baton Rouge, Louisiana
Reviewed 3 September 2016

The location of this hotel is ideal for me, because our offices, are just around the corner. I have stayed at other Candlewood hotels, but this one seemed more like an upscale high rise. A clean quite room is important to me, and this one hit the spot. Will return often for work.

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Helpful?
Thank hillaricastaneda
CandlewoodPlanoEast, General Manager at Candlewood Suites Plano East, responded to this review

Dear Hillaricastaneda, Thank you for taking the time to comment about your recent experience and our great location. We always appreciate the opportunity to benefit from feedback from our guests.. I have shared your comments with our staff, as we are always appreciative of praise such as yours. Thank you again for your time and consideration. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The new Candlewood Suites Plano-East, Texas is a beautiful extended stay hotel centrally located in Plano. If your destination is Plano, Texas we are conveniently located off the President George Bush Parkway and just minutes away from Richardson Telecom and Technology Corridor, Garland, and Dallas. Popular points of interest nearby include: Hawaiian Falls Waterpark, Garland Special Events Center, Plano Centre, and Eisemann Center. Great shopping is just around the corner at Firewheel Town Center and Collin Creek Mall. Area businesses include: Cisco, Fujitsu, Texas Instruments, Blue Cross/Blue Shield, Texas Oncology, Plano Regional Medical Center, AT&T, Nortel, Hewlett Packard, & Samsung. The DART RailStation is only 2 miles from the hotel, allowing easy access to downtown Dallas. Attractions include American Airlines Centre, Victory Park, Dallas West End, World Aquarium and JFK Museum. Each of our spacious suites feature beautiful, modern décor with fully equipped kitchens. You can enjoy several complimentary services including: high-speed Internet access, 24-hour fitness center, guest laundry, or cook out in our Gazebo Grill. Our unique Candlewood Cupboard offers guests a variety of sundry and food items. Whether your trip is for business or pleasure, Candlewood Suites, Plano - East offers you the best value in the Richardson Telecom and Technology Corridor. ... more   less 

Additional Information about Candlewood Suites Plano East

Address: 2401 East George Bush Tollway, Plano, TX 75074
Region: United States > Texas > Plano
Price Range: $113 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Plano East 2.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline and IHG so you can book your Candlewood Suites Plano East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Plano East Hotel Plano
Hotel Style:
#1 Green Hotel in Plano
#4 Family Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Plano East staff and other travellers.
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Questions? Get answers from Candlewood Suites Plano East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I alway like top floors...go high, always quieter.”
 of 5 bubbles 382crystalp, 17 Mar 2017 | Read review
“pick a room to rear farthest from expressway, very quiet on 2nd floor.”
 of 5 bubbles chasbyrd0324, 14 Feb 2017 | Read review
“Stay facing away from the freeway, and ask to be away from the smoking rooms”
 of 5 bubbles droods, 16 Jan 2017 | Read review
“Pick a room on the west side. The east side is a bit noisy from cars using the on-ramp to the tollway.”
 of 5 bubbles 237benb, 23 Nov 2016 | Read review
“choose 2nd floor away from elevator room”
  • View to the hwy
 of 5 bubbles islaexpress, 25 Aug 2016 | Read review
5 of 5