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Dallas/Plano Marriott at Legacy Town Center

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#5 of 44 Hotels in Plano
Certificate of Excellence
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Dallas\/Plano Marriott at Legacy Town Center
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528 Reviews from our TripAdvisor Community

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There are newer reviews for Dallas/Plano Marriott at Legacy Town Center
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Showing 517: English reviews
Williamsport, Maryland
Reviewed 19 October 2015

This is a very nice location and extremely convenient to many restaurants, probably about 30, that are within walking distance to the hotel. The hotel has nice breakfast buffet but it is pricey. The rooms are nice and comfortable with plenty of electrical outlets. Their pillows are horrible so if you want a little bit of a firmer pillow you...

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Helpful?
Thank Rusty S
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Greetings Rusty S, Thank you for sharing your experience at our hotel. We really appreciate your feedback and are delighted to hear that you enjoyed your time with us and the venues at the Shops of Legacy. I’m so disappointed to hear about your pillow experience and I know how important it is to be able to rest comfortably. May...

Clearwater/Tampa Bay Florida
Reviewed 14 October 2015

This is a very nice Marriott - clean & comfortable rooms. Everyone on the staff I encountered was very nice. You do have to pay for wi-fi which is ridiculous in 2015. The best thing is its location. It is located in the center of shopping, restaurants and entertainment options. Great place to stay if you don't want, or don't...

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Helpful?
Thank ClearwaterJen
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear ClearwaterJen, Thank you so much for choosing our hotel. We are delighted to hear you had a great stay with us and you had time to take advantage of all the venues at the The Shop of Legacy. There are so many great venues to choose from. We are so disappointed to learn about the wifi cost. We do...

Woodland Hills, CA
Reviewed 12 October 2015

I have stayed at this hotel several times throughout the years and it is a very nice place to stay but I have to say that the price is out of line. They are charging close to what a Marriott in NYC charges and this is downtown Plano! The rooms are clean but very much your typical Marriott variety so...

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Helpful?
Thank Mikepoly
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Mikepoly, Thank you for taking the time to share your thoughts regarding your recent stay with us and thank you for choosing our hotel throughout the years and we appreciate your loyalty. Pricing is often dictated by the market and we are currently in our high season. Is your travel normally at this time of year or varies throughout...

Southampton England
Reviewed 3 October 2015

The Staff, The Service, The Food, The Location, The Property - All Just Superb. The staff are just overwhelmingly friendly, professional and eager to help. The food whether at the buffet breakfast, Chaddicks the bar/restaurant or room-service is fresh, unbelievably tasty and beautifully presented. The Executive Chef and his team are to be congratulated on such high standards. The one...

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Helpful?
2Thank Englishlaw
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear EnglishLaw, Thank you for sharing your experience at our hotel. We very much appreciate your feedback and we are delighted to hear that you had a wonderful stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service and...

Brewerton, New York
Reviewed 3 October 2015

Reserved room easily in advance via phone. When arrived, asked for upgrade and received one with reasonable fee. Next morning, no hot water, complaint not answered properly. Next evening and morning stay all was well. Would recommend this establishment very much, our third or fourth stay here. Seemed more security this time, fine with us.

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1Thank Willisdds
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Willis dds, Thank you for sharing your experience with us and choosing our hotel. We strive to deliver an exceptional experience and I’m so sorry to learn about our lack of follow up with you regarding hot water issue you experienced. We did have a boiler mal-function early one morning and it caused our lack of hot water. I...

Orlando
Reviewed 1 October 2015

Great Great staff, the folks here go out of their way to satisfy every need. One thing you cannot take away from Marriott is their wonderful service. The property itself is a clean & comfortable average business hotel, typical boring Marriott property. If you are just looking for a nice & neat property in a great neighborhood, this is a...

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Helpful?
Thank crazivan
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear crazivan, Thank you for choosing our hotel. We are so delighted you enjoyed our services througout the hotel. I'm so sorry you felt our property was boring may I invite you to contact me directly to further discuss I am eager to learn more about what we can do and your feedback is very important to us. When you...

Reviewed 30 September 2015 via mobile

Amazing hotel with great friendly staff always there to help! Free parking Friday and Saturday with local shops and restaurants near by with easy to walk to! Big spacious rooms with high ceilings and big windows to look out and have an amazing view of the city. Will definitely be returning to this hotel in the future!

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Helpful?
Thank BPhoutthavong
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear BPhoutthavong, Thank you for choosing our hotel and sharing your experience with us. . We very much appreciate your feedback and we are so delighted to hear you enjoyed our hotel and location, its wonderful to have the Shop of Legacy within walking distance and there are so many great venues to choose from. We look forward to welcoming...

Reviewed 28 September 2015 via mobile

I'm a loyal Marriott guest and this property take advantage of its location right in the middle of The Shops at Legacy, same concept as many other cities (Sugar Land, South Lake, Market Street at The Woodlands, The Domain in Austin Etc), where anchor hotels are 4+ stars, what surprised me was there were no in-room safe deposit boxes, yielding...

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Helpful?
Thank Hthomaspro
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Hthomaspro, Thank you for taking the time to share your feedback regarding your recent stay with us. We very much value your loyalty to our brand. We see that there is room for improvement based on your feedback and we also noticed there were some missed opportunities with amenities and services. Please accept my apologies. We are in the...

southeast
Reviewed 27 September 2015

I stayed at the hotel recently for a conference. Upon checking in early they were unable to locate my reservation despite my providing the confirmation number and with my status. The problem with the reservation happens, but the team members response to rectify the problem was impressive. She was very attentive. The rooms and facility were nice. It has the...

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Helpful?
Thank Mtnbrookie
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Mtnbrookie, Thank you so much for sharing your experience at our hotel. We very much appreciate your feedback and are delighted to hear we were able to get your reservation was resolved on arrival and that you had a wonderful stay. Our concierge and culinary team members were delighted you enjoyed our food choices offered in the club lounge....

Tulsa, Oklahoma
Reviewed 22 September 2015

Everyone so friendly,helpful,caring...rooms nice, well cared for, clean.... Front desk girl remembered me from check in day before and called my name when I come to desk to turn my keys in...impressive and shocked!!!! After all the people that check in, she remembered my name!!!!

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Helpful?
Thank Celeste B
Mary L, General Manager at Dallas/Plano Marriott at Legacy Town Center, responded to this review

Dear Celeste B, Thank you so very much for choosing our hotel. We strive to deliver a flawless and personalized experience and we are so delighted you enjoyed your stay with us. We sincerely hope you come to see us again when your travels bring you to Plano. Warmest regards, Mary

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Chaddick's
Chaddick's
Cuisines: American
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Dallas/Plano Marriott at Legacy Town Center is lushly landscaped with scenic parks, ponds, upscale shopping and entertainment venues. Overlooking Bishop Park, this Plano hotel is uniquely located in the Shops at Legacy, offering high-end shopping and dining. On-site amenities include complimentary shuttle within 3 mile radius, the Copper Bottom Grille, Chaddick's Lounge, and outdoor heated pool. Luxurious guest rooms provide plush bedding, Thann amenities, and internet access. ... more   less 

Additional Information about Dallas/Plano Marriott at Legacy Town Center

Address: 7121 Bishop Rd, Plano, TX 75024-3625
Region: United States > Texas > Plano
Price Range: $246 - $605 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dallas/Plano Marriott at Legacy Town Center 4*
Number of rooms: 356
Reservation Options:
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Also Known As:
Dallas/Plano Marriott At Legacy Town Hotel Plano
Marriott Plano
Plano Marriott
Hotel Style:
#2 Family Hotel in Plano
#2 Business Hotel in Plano
#2 Romantic Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from Dallas/Plano Marriott at Legacy Town Center staff and other travellers.
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Questions? Get answers from Dallas/Plano Marriott at Legacy Town Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all the rooms seemed to be quiet and roomy.”
 of 5 bubbles 65davidm, 26 Mar 2017 | Read review
“Restaurant has very good food”
 of 5 bubbles jerrys743, 14 Jan 2017 | Read review
“Hotel bar had some great food.”
 of 5 bubbles Brr4346AD, 2 Dec 2016 | Read review
“Right now, as to stay in the north east part of the building.”
 of 5 bubbles PlatinumAtMultiple, 7 Nov 2016 | Read review
“Most rooms don't have a balcony, unless you book them specifically.”
 of 5 bubbles thellamas, 17 Oct 2016 | Read review
5 of 5