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Holiday Inn Express Dallas North Tollway (N Plano)

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Holiday Inn Express Dallas North Tollway (N Plano)
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115 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Lawton, Oklahoma
Level Contributor
6 reviews
Reviewed 4 weeks ago

I will not stay here again. To start with the coffee was undrinkable. The tub was full of rust. The hallway was freezing, but the stairwell was unbearably hot. Breakfast wasn't very tasty, and the juice was watered down. I don't think our room had been swept or vacuumed in a while, making me wonder what else was dirty.

Thank Melody Y
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear Melody Y, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us... More 

Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 October 2016

I was worried about the noise from the Tollway but it was not an issue. The beds at this hotel were very comfortable and the room itself was comfortable with no weird noises from the air conditioner or anything. The front desk were friendly. My only complaints are that the odor of carpet deodorizer was really strong when you first... More 

Thank Veronica A
Nashville, Tennessee
Level Contributor
656 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 16 October 2016

This hotel is okay, at first glance, but it looks like they have tried to do a renovation lately and it's just BAD. Look at my pictures (close up) and you will see what I'm talking about. The bathroom was especially bad. Sticky floors and moldy grout. The main areas in the lobby area are the best looking but once... More 

Thank fizzy1991
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear fizzy1991, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. Thank you for the high rating you gave us in terms of service delivered. On the other hand, I regret to read that we were not... More 

Level Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 October 2016

When I arrived for my 3:00 check-in at 3:00, I had to wait an hour to get into a room. The good news was that there was a shopping plaza within walking distance, so I was able to grab a beer while I waited. There are some restaurants and bars in that plaza as well as a Kroger and a... More 

Thank sharknado523
Texarkana, Arkansas
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2016

I enjoy staying here. Great breakfast bar and plenty of it. We stayed in 129 on first floor with two queens and ice cold air. Recognized my IHG Status Espire Level. We select this hotel because it is centrally located and also close to a hospital.

Thank Glenn G
Dallas, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2016

We stayed one night (1 adult two teens) in a deluxe suite. The room was spacious and comfortable. Free Wifi was a plus for us. Outside pool was small but definitely worth the swim in the Texas 104 degree weather lol. Breakfast had a good selection and staff was attentive. This location has only three floors which made our stay... More 

Thank lbjetsetter
1 review
Reviewed 15 August 2016

Looked like any HDIE on outside, location was good, check in was ok. When I was walking to elevator it smelled like seafood left in trash overnight. Overall just dirty. When I arrived at my floor the was a housekeeper cleaning rooms. There was scrapes of paper all over the floor like straw covers and other stuff and figured she... More 

Thank Polly L
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear Polly L, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.... More 

Duncan, Oklahoma
1 review
Reviewed 8 August 2016

The staff here was so awesome and helpful. The location was great for us,We needed to be close to the hospital. Our room had a ceiling leak 2 out of the 3 nights we stayed, (see pictures below) I think it was a basketball tournament, because it was a lot of kids and they were very loud and was running... More 

Thank mikaylarosado0
IHGService, Guest Relations Manager at Holiday Inn Express Dallas North Tollway (N Plano), responded to this review

Dear mikaylarosado0, Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear that you found our location and staff service great. On the other hand, I am sorry if your stay was negatively affected by the noise issues you have encountered from other guests. Your review is... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 July 2016

Hotel was clean and front desk was helpful, was near everything. Pool was great, loved the breakfast in the am. Rooms were cleaned great, and fast. The manager was great also, they gave good recommendations on places to visit and eat

Thank aarons123456
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 July 2016

I had to travel to Dallas, unfortunately for a funeral, and the closest hotel to the location was this Holiday Inn Express in Plano. My flight to Dallas was delayed by some 3 hours, but even though I finally arrived at the hotel well past 2200 hrs, the night manager Amberley was cordial, efficient and quick....great after the long delay.... More 

Thank Stephen S

42 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & Grounds (5)
Business Centre/Function Rooms (1)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Recently the winner of the 2010 IHG Renovation Award, Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renowned group of individuals that prides themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenity and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano. ... more   less 

Additional Information about Holiday Inn Express Dallas North Tollway (N Plano)

Address: 3101 Dallas Pkwy, Plano, TX 75093-4714
Region: United States > Texas > Plano
Price Range: $136 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Dallas North Tollway (N Plano) 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express n. Plano Hotel Plano
Plano Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Dallas North Tollway (N Plano) staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Express Dallas North Tollway (N Plano) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in room 129 on first floor a really good room with cold air and good beds.”
 of 5 bubbles GlennG547, 20 Aug 2016 | Read review
“Pick another hotel - all rooms close to highway & noise.”
 of 5 bubbles Pho-sho_TX, 31 May 2016 | Read review
“Try to get a room furthest from the Highway”
 of 5 bubbles 657glennp, 21 Feb 2016 | Read review
“Rooms on the "back side" are more likely to be quieter. There is free parking close to the entrance.”
 of 5 bubbles GerryL650, 27 Jan 2016 | Read review
“stay on the third floor away from the freeway”
 of 5 bubbles hardette, 26 May 2015 | Read review
5 of 5
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