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NYLO Plano at Legacy

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648 Reviews from our TripAdvisor Community

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Showing 640: English reviews
London, United Kingdom
Reviewed 3 July 2014

Loved the pool and bar area in the evening. The staff went out of their way to help with any query. The shuttle service was great, maybe other hotels should consider this. The restaurant was a bit over priced especially with the choice of other restaurants just across the road. The room was modern and cool without the need for...

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Helpful?
Thank JacquiO99
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Dear JacquiO99, Thanks for your feedback from across the pond. So glad you enjoyed your overall experience with us. This week we rolled out a new menu and shared plate concept for lunch and dinner. Based on our market survey we have created three price points $6.00, $9.00 and $12.00 which should help address your one comment. We hope your...

Oklahoma City, Oklahoma, United States
Reviewed 2 July 2014

Very nice but if your claustrophobic not the place for you. Staff during the week and Saturday was great, the woman on Sunday really bad. Overall nice place. But not a place i would recommend if you have children.

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Helpful?
Thank Mrswall
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Dear Mrswall, You candor is appreciate on our staff and my apology on behalf of the poor service you received on Sunday. I hope to welcome you back to NYLO at Legacy and if you prefer a larger room we have junior suites and suites available as well. Please feel free to contact me personally if you would like to...

Madrid, Spain
Reviewed 23 June 2014

The concept of the hotel is very interesting, i liked the loft style room and the modern style of the hotel.The room is not the biggest i have been but it was big enough.The room is bright , and it is clean. Also, i enjoyed quiet nights during my stay there. I liked the bar and the swimming pool area,...

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Helpful?
Thank Jimjazz
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

JimJazz, We are honored that traveling all the way from Madrid you chose to stay with us. Your feedback is noted and we are offering a new menu starting July 7th which will have pricing options of $6.00, $9.00 or $12.00. Next time your travels brings you back to Plano, TX we hope you will stay with us again. Stay...

Oklahoma City, Oklahoma
Reviewed 20 June 2014

Nice location, friendly staff, clean rooms and awesome restaurant. Very cool technology in the hotel as well. I really enjoyed using their mobile application as well as the touch screen in the lobby. Would definitely stay here again.

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Helpful?
1Thank Elizabeth R
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Elizabeth- Our social media manager will be happy to read you enjoyed the mobile app, thanks for sharing. Glad you liked our Monscierge screen in the lobby, very versatile, even allows you to print boarding passes if needed. We look forward to seeing you the next time you cross the red river into Texas! Stay Unique, Joe Massar General Manager

Indianapolis, Indiana
Reviewed 19 June 2014

I understand the concept of this hotel - industrial and lower priced. However, it just wasn't for me. The comfort was missing, pool had debris floating and bathroom ceilings were open (so your roommate could hear everything)! On the bright side, bar area seemed fun and outside area was large enough for late night lounging. We were originally staying for...

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Helpful?
1Thank Kingfamoffive
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Kingfamoffive, Sorry to read you did not enjoy the NYLO concept. We do realize it is not for everyone, we are happy you gave it a try. With that said, if your travels bring you back to Plano I would welcome your call and an opportunity to personally assist with your reservation. Kindest Regards, Joe Massar General Manager

Houston, Texas
Reviewed 18 June 2014

Great location, lots of restaurants and shopping in the area. Rooms were well appointed, beds extremely comfortable, friendly staff and very quiet. Pros: Room layout and design, heating and cooling is very precise, quiet, good location, comfortable bed, very clean, pet friendly, free water and wifi, free self parking, very accommodating staff Cons: Small pool, housekeeping is not consistent, limited...

Review collected in partnership with this hotel
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Helpful?
Thank Yolonda K
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Yolanda- So glad you enjoyed our NYLO NYTE beds. We often hear it was as good or better a night sleep than most receive at home. We are rolling out a new menu concept July 7th which is a shared plate concept with healthier options. Our website will have the menu up soon so I hope you will come back...

Greensburg, Pennsylvania
Reviewed 18 June 2014

The rooms and decor are horrid. Bare cement walls, floors and ceilings with pipes running through them. Swimming pool was out of commission. Breakfast of 2 eggs 2 slices of bacon and 1 english muffin cost my husband $14. Ridiculous!!!

Review collected in partnership with this hotel
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Helpful?
Thank jtc94
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

JTC94, Sorry to hear you did not enjoy the Loft Style concept. Our pool was out due to standard maintenance which is a necessary evil. Thank you for trying the concept and allowing our team to serve you. We do have some packages that include breakfast and I would welcome the opportunity to assist in a future reservations. Kindest Regards,...

Grapevine, Texas
Reviewed 18 June 2014

Over all it was good! The staff needs training! One housekeeper didn't know where the ice machines were on the floor and the afternoon bartender in the bar area was not friendly at all nor was he attentive to customers needs!

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Helpful?
Thank Texasqueen1
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Texasqueen1, I am happy to read overall you enjoyed your stay. Please accept my most sincere apologies for the lack of service you experienced in the bar. While there is never an excuse for poor service, I assure you that your experience is not indicative of the service philosophy we champion here at NYLO. I welcome a future opportunity to...

McKinney, Texas
Reviewed 18 June 2014

I was super excited to be spending a few days in a hotel that was close, yet would have the feel of being somewhere far away. Upon arrival, I felt amazing. The bright red door was calling for me to have a wonderful relaxing stay at a upscale New York style suite with my husband (no kids, we have 6...

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Helpful?
Thank Kate L
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Kate-We work diligently each day to build a service culture responsive to the individual needs and make sure that our guests have a great first impression during their arrival and their departure. On this occasion, we clearly failed to accomplish our goal and I would like to extend my apology for this. Your comments are being reviewed with our team...

Edmond, Oklahoma
Reviewed 17 June 2014 via mobile

NYLO Plano was a great stay. I liked that a portion of their power comes from alternative power sources. My husband and I had a relaxing evening away from the kids for Father's Day Eve. The staff was nice enough. They were helpful and kind. The hotel, itself, had a fun and modern look. The rooms were not huge but...

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Helpful?
Thank Wylisha
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review

Wylisha- Thank you for taking time to share your feedback on the NYLO. Nice that you were able to get away for Father’s Day, I am sure it was a nice treat for your husband. Next time you want a break from Edmond we hope you will come back and visit us. Kindest Regards, Joe Massar General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Conference Facilities
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
NYLO Plano--the original NYLO hotel--blends NYLO's signature urban, industrial design with classic Texas comfort to provide an unmatched and highly social hotel experience. Business and Leisure travelers alike will enjoy chic loft-style accommodations, NYLO's signature LOCL Bar & Restaurant, a heated outdoor pool, a state of the art gym, and 1,800 square feet of meeting and event space. ... more   less 

Additional Information about NYLO Plano at Legacy

Address: 8201 Preston Rd, Plano, TX 75024
Region: United States > Texas > Plano
Price Range: $158 - $1,278 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — NYLO Plano at Legacy 3.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Hotel Style:
#4 Business Hotel in Plano
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Questions & Answers

Here's what travellers have asked, with answers from NYLO Plano at Legacy staff and other travellers.
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Questions? Get answers from NYLO Plano at Legacy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“4th floor was very peaceful and quiet”
 of 5 bubbles los499, 9 Nov 2016 | Read review
“Ask if they are having a party before you book”
 of 5 bubbles I3440RDmelissaw, 24 Oct 2016 | Read review
“Pick a room that doesn t give on the pool”
 of 5 bubbles danielrV8527RV, 19 Oct 2016 | Read review
“Loft style so bathrooms are not enclosed.”
 of 5 bubbles HaynesJL, 3 Oct 2016 | Read review
“If you open the blinds at all on lower floor rooms the parking lot peeps can see right in! Ask for a higher floor.”
 of 5 bubbles Tashatart, 26 Sep 2016 | Read review
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