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Holiday Inn Express Hotel & Suites Port Arthur

62 reviews
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Traveller (13)
Room & Suite (18)
Dining (6)
Overview
  • Excellent55%
  • Very good22%
  • Average11%
  • Poor3%
  • Terrible9%
Travellers talk about
“shopping mall”(4 reviews)
“small mall”(3 reviews)
“stayed here”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (62)Write a Review
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13
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6
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LanguageEnglish
32
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7
2
6
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All reviewsshopping mallsmall mallstayed herefamily eventsausagenice hoteltwo nightsstaff was very friendly and helpfultop floorcomplimentary breakfastparking lotrooms were cleanfresh fruitgreat staythe breakfast areacookieseggs
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1 - 5 of 60 reviews
Reviewed 2 weeks ago

I've been IHG Platinum Elite for years, and I really don't expect the hotel staff to dote on me. But, this place did not in anyway acknowledge my status. What really disappointed me a total lack of respect for my room location request. This is...More

Thank Dave B
Hotel's Favourite
Reviewed 28 June 2017 via mobile

We had a great time in Port Arthur. Holiday Inn Express was very comfortable, clean, offered a full breakfast and very close to lots of restaurants and Fisherman's Wharf. We caught some beautiful red snapper on a 5 hour trip from Fisherman's Wharf. Great anniversary!!More

Thank Cindy H
Management response:Responded 30 June 2017

Thank you for your recent stay at our hotel and for submitting such a great review on your stay experience. I'm delighted to see that your stay with us helped in making your anniversary weekend a great one! Happy belated anniversary and may you have...More

Reviewed 20 December 2017

Our stay was from November 18 – 22, 2017. I visit my mother in Port Arthur, TX at least a couple of times per year. Many times I take her out of her assisted living situation and check us into this Port Arthur Central Mall...More

Thank Gretchen J
Response from Aireana A, General Manager at Holiday Inn Express Hotel & Suites Port ArthurResponded 21 December 2017

Dear Ms.Jaeger, Let me start by apologizing again for you not receiving the room type that you reserved the first night of your stay unfortunately, since the Port Arthur area was severely damaged by Hurricane Harvey we have been completely booked with families that have...More

Reviewed 11 October 2017

The front desk was so nice and hospitable during check-in and checkout. I needed my folio updated and they were very quick to assist. One of the best staffs I've ever dealt with including business or other type of travel. Room was nice and comfy....More

Thank call1987
Reviewed 24 September 2017 via mobile

I understand when the area suffered Hurricane Harvey damage but why does Holliday Inn website let people book and confirm hotel stays when a hotel is closed? We booked a 2 night stay for a family funeral a week before flying in from Denver, CO....More

Thank Benjamin B
Response from Aireana A, General Manager at Holiday Inn Express Hotel & Suites Port ArthurResponded 25 September 2017

Good Morning Mr.Benjamin, I want to apologize again for the inconvenience of your reservation not being honored during the aftermath of Hurricane Harvey, our computer systems went down on August 30 and at that time I contacted IHG to close out all reservation systems. Unfortunately,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Multilingual Staff
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Tennis Court
Details
Price range
US$161 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$161 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (13)
Room & Suite (18)
Dining (6)
Pool & Beach (3)
Questions & Answers
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Room Tips
"Stay on the top floor! Very quiet. Avoid the orange juice."
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"Don't miss the complimentary breakfasts"
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"Don't get a room next to anyone."
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"I asked for a 4th floor room facing the pool area, not the roadway."
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