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Renaissance Dallas Richardson Hotel

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1 room 2 adults 0 children
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425 Reviews from our TripAdvisor Community

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Showing 418: English reviews
Milwaukee, WI
Reviewed 28 November 2015 via mobile

This hotel was once nice but really needs updating. My room had a broken mini bar, and a super noisy hvac unit that made loud noises all night long. I really expected more from the Renaissance name. The room did have an updated TV and was clean, but for the price I would have expected an updated room.

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Helpful?
Thank Tabitha77
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

Thank you for sharing your observations and valuable feedback with us. Our hotel will go through an extensive renovation in the next several months to update and address the comments you shared with us. In addition, we sincerely apologize for the issues your room had in regards to the noisy HVAC unit. As a hotel guest, you come to expect...

Plano, Texas
Reviewed 10 November 2015 via mobile

My Husand and I recently took advantage of the romance package offered at this hotel. It was wonderful! Big, fresh chocolate strawberries delivered to our suite along with a bottle of champagne. Plus we got breakfast the next morning. We had a really great time, and as always Marriott hotels deliver above and beyond our expectations. The hotel was really...

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Thank 1kelygirl
lubbock, texas
Reviewed 8 November 2015

When we informed the front desk that the air conditioning was making a big banging noise about once every hour, we were told that the noise was normal (and let me sure you that the sound of something coming through the walls was anything but normal - and we are very laidback travelers) and that MAYBE they would see what...

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1Thank puddu
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

First, and foremost, I sincerely apologize for lack of exceptional customer service during your stay. As a Renaissance guest, you come to expect a high level of customer service and quality wherever you stay as a loyal guest to the brand. We did not provide you with an exceptional stay and ensured to address your concerns with a sense of...

Reviewed 7 November 2015

We made reservations at the last minute and were very pleasantly surprised! The hotel was quiet and very nice for a reasonable weekend rate. It also was located very close to one of the train stations, so you could travel all over the Dallas-Fort Worth area for $5.00 a day and not worry about parking, traffic, etc. The hotel is...

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Thank Sunshine7643
Cincinnati, Ohio
Reviewed 7 November 2015

Spent 5 nights here with a large group in town for our annual meeting . The hotel was very accommodating with our early arrival and our rooms were ready on arrival at 12.30, which was very much appreciated as we had a super early flight. When I arrived in the room it had a very weird smell, the only thing...

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Helpful?
Thank Jo A
Tal S, Manager at Renaissance Dallas Richardson Hotel, responded to this review

First, and foremost, I sincerely apologize for lack of exceptional experience at the Renaissance Richardson Hotel. As a Renaissance guest, you come to expect a high level of customer service and quality. We did not provide you with an exceptional stay and ensured to address your concerns with a sense of urgency to make sure to resolve the concerns you...

Birmingham, Alabama
Reviewed 6 November 2015 via mobile

Stayed here for one night on a business trip. Given how expensive hotels are in the Dallas area, this hotel was definitely a good value. The hotel was a little dated but they sent out a letter stating they were about to start some updates. The gym and lounge were nice and the room was clean. The staff was friendly.

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Thank Jcaruthers1980
Saint Paul, Minnesota
Reviewed 2 November 2015 via mobile

After a long day of flying and a horrendous experience with lost luggage (pro tip: check to make sure your luggage is tagged with your destination, not a random person's in the computer), my husband and I ended up at the hotel after midnight with ourselves and my purse. The check in staff got us a snack, bottled water and...

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Thank manda99
Santa Barbara, California
Reviewed 31 October 2015

This is a nice hotel with a friendly staff. We were traveling with our dog and was able to have him with us at this hotel. This is a Marriott hotel and we found the hotel and grounds to be well kept, and clean. There is a nature preserve right across the street, perfect for walking, with or without a...

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Thank jandwhar
Euless, Texas
Reviewed 27 October 2015

My husband check in to the hotel and visited him for one night unfortunately I left my 21 k gold earrings and just remembered a day after he checked out. He called the desk and they said no lost and found. He called again and talk to the manager but no luck no earrings found.

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2Thank Sorrayda S
Skiatook, Oklahoma
Reviewed 22 October 2015

I've stayed here off and on for a year or so. Used to the service was subpar for a Ren. Even a recent stay the valet was horrible and not helpful. I actually was in a bad mood and complained (figured they should know) and this trip they were AMAZING.. They even remember my name and are helpful. Desk staff...

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Thank Tami B

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Renaissance Dallas Richardson Hotel is located right off of Hwy 75 North bound at the Galatyn Park (DART rail) exit and next to The Eisemann Center. We are a top choice among hotels in Richardson, Texas, giving guests an ideal location in the center of the Richardson telecom corridor. Modern eclectic decor featuring hand-blown glass work by atrist Jim Bowman infuses its way into our Richardson hotel. We are a AAA Four Diamond Hotel with all of the expected amenities and services of a Renaissance hotel. Our staff welcomes you to stay with and experience our warm Texas hospitality through out our hotel. Let our expert Navigators help you to "Live Life To Discover." ... more   less 

Additional Information about Renaissance Dallas Richardson Hotel

Address: 900 E. Lookout Drive, Richardson, TX 75082
Region: United States > Texas > Richardson
Price Range: $147 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Dallas Richardson Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Renaissance Richardson
Richardson Renaissance
Hotel Style:
#3 Business Hotel in Richardson
#3 Family Hotel in Richardson
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Questions & Answers

Questions? Get answers from Renaissance Dallas Richardson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms have great inside view.”
Ok_Sooner_Traveler, 7 Mar 2017 | Read review
“I found all rooms to be good.”
Momshop, 26 Oct 2016 | Read review
“We had 225 but all you saw was the roof, afew floors help or the opposite side might be better.”
fireguy79, 25 Sep 2016 | Read review
“12th floor is the way to go”
aran-nj, 18 Sep 2016 | Read review
“Southwest corner rooms have a great view.”
TimE542, 25 Aug 2016 | Read review
5 of 5