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Doubletree by Hilton Dallas / Richardson

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Doubletree by Hilton Dallas \/ Richardson
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696 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Dallas / Richardson
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Showing 686: English reviews
Richmond, Virginia
Reviewed 4 weeks ago

Business travelers beware, this hotel and their management are SCUM of the Hilton Brand, I've been a diamond member traveling for years, and have never been charge d a no show fee by any property. Hamid and the rest of the management staff should be considered as poor in the hospitality business. We will continue to fight them via credit...

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Helpful?
Thank Strombo27
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I want to apologize that you were not pleased with the manner in which your reservation was handled. We are sold out three to four nights a week and held your guest room in good faith that you would arrive and utilize it since it had not been cancelled or changed. In a situation such as that it is the...

Richardson, United States
Reviewed 31 October 2016

Second time staying at this hotel I was placed in a room with a double bed when I ask for a king. I was immediately moved to another room with no problem. The rooms & bathrooms are very clean and neat. I would recommend this hotel, staff was friendly and courteous. Great location to many activities.

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Helpful?
Thank Karla G
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for taking the time to give us your positive feedback on the hotel and your stay. I am sorry you got the wrong room type upon check-in but glad we could accommodate you in a King. We hope to see you back soon. Sincerely, Brenda

Bondurant, Iowa, United States
Reviewed 27 October 2016

I stayed at your facility for a business meeting. The rooms were clean and quiet, the meeting space adequate for our needs, and the lobby area was clean and inviting. I called ahead to ask questions about the breakfast availability and had a pleasant and helpful conversation with guest services. My special request for our lunch was accommodated nicely. Thanks...

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Helpful?
Thank Laurel513
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us at DoubleTree and we are happy you found the accommodations met your expectations. I will copy all departments on your comments. We hope you will choose to stay with us again, in the near future. Sincerely, Brenda

Lachine, United States
Reviewed 24 October 2016

The bed was the most uncomfortable one I've ever slept in. The pillows not comfortable at all. This is why the rating was so low. The elevators were very slow. I mean very slow. The staff was very friendly. The meeting rooms were good. I would recommend that they upgrade their beds.

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Helpful?
Thank Rodney G
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize you were not comfortable in your room. We did replace the mattresses the end of last year so I am sorry they did not seem comfortable to you. I will report the elevators so we can have the company come out and check them and make sure they are running correctly. Thank you for bringing these things to...

Dallas, Texas
Reviewed 21 October 2016

For a Doubletree, I expected a bit more. The room was OK...a bit dated. The staff was OK, not overly friendly. The food was OK - certainly better than what you would get at one of the cheaper chains but not great either. The location is close to several restaurants that are within walking distance but I wouldn't recommend walking...

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Helpful?
Thank Rene H
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am very sorry the hotel did not meet your expectations. The Owners are continually upgrading the hotel and adding new amenities such as the new 49" televisions. I will copy your comments to our staff so we can make sure we provide the highest quality of service. We do hope you will give us another opportunity to serve your...

Albany, New York
Reviewed 14 October 2016 via mobile

I had a a double bed room with all pertinent amenities. The breakfast buffet is very good. There is a nice bar with great staff. You won't find a better pokemon hunting experience anywhere. Pony up at the bar and watch the eggecutors roll in!

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Helpful?
Thank BrandonA33
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for your feedback and for choosing to stay with the DoubleTree. Your comments will be shared with the Staff. We hope to have you stay with us again in the near future. Sincerely, Brenda

WEST HOLLYWOOD, United States
Reviewed 12 October 2016

I am a mobility disabled person, and was surprised that there were no people other than the front desk manager available to help me with my bags or car. The restaurant's hours were a pain in the rear. The bed was okay, but the bathroom had absolutely no business being in a room labelled 'accessible'.

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Helpful?
Thank James C
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I apologize for the challenges. I will get with our Managers and we will address the issues and correct them. Unfortunately we can't do anything about the size of the bathroom. We can address staffing and any service issues and will do so. I hope you will give us another chance to serve your hotel needs. Sincerely, Brenda

Garland, Texas
Reviewed 12 October 2016

Left my blouse in the room when we checked out so called them when I got home. They put me on hold & never called me back MULTIPLE times. They did not care. Terrible customer service and that includes the Manager on duty. To make it worse, it was a warm humid evening and our air conditioner worked poorly. It...

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Helpful?
Thank tm0l0ck
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

I am so sorry you had a poor experience. We will make sure all departments involved are made aware of the poor service and that it is addressed from a training level. We apologize and there is no excuse for these challenges. They will be corrected and I hope you will give us another chance to serve your hotel needs....

Oklahoma City, Oklahoma
Reviewed 12 October 2016

Close to DART and great hotel. This hotel offered shuttle service to and from the DART and it was a clean, family friendly place. I will stay here again other han just for this game. My kids have it two thumbs up as well.

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Helpful?
Thank jeremygC2437YO
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for choosing to stay with us. We appreciate you taking the time to give us positive feedback on your stay. We will pass these comments on to all departments, I am glad the DART transportation was convenient. We will make sure we continue to provide the DART transportation next year. Sincerely, Brenda

Ada, Oklahoma
Reviewed 10 October 2016

Very clean hotel! The staff was very polite and friendly. No problems at all to report. The room was very well cleaned and the temperature was just right. The bartender was awesome as well. Jessica did a great job!

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Helpful?
Thank bogles69
Brenda W, Manager at Doubletree by Hilton Dallas / Richardson, responded to this review

Thank you for staying with us and for your positive feedback. I have passed your comments on to all the departments and noted it to the Bartender. We hope to see you back here again in the future. Sincerely, Brenda

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel in Richardson, TX boasts a prime north Dallas location in the Richardson Telecom Corridor just minutes from University of Texas at Dallas (UTD). Enjoy fast and easy access to nearby DART stations, which can take you to Plano or downtown Dallas, including the Dallas Convention Center. Relax in a comfortable Texas-size guest room or suite. Enjoy a swim in the outdoor pool or retire to your comfortable guest room that has a 32-inch flat-screen TV and room service. 24-Hour business center. Ample complimentary parking available and we offer transportation around Richardson within a 5-mile radius, based on availability. Keep fit in our 24-hour modern fitness facility. Host a Richardson meeting or event for up to 500 people in our 13,000 sq. Ft. Of meeting space. ... more   less 

Additional Information about Doubletree by Hilton Dallas / Richardson

Address: 1981 N Central Expressway, Richardson, TX 75080
Region: United States > Texas > Richardson
Price Range: $126 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Dallas / Richardson 3.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Doubletree Dallas / Richardson Hotel Richardson
Radisson Hotel Dallas North
Radisson Richardson
Richardson Radisson
Hotel Style:
#4 Business Hotel in Richardson
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Questions & Answers

Questions? Get answers from Doubletree by Hilton Dallas / Richardson staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid low and high numbered rooms on each floor due to noisy elevators”
 of 5 bubbles HappyDogTX, 26 Sep 2016 | Read review
“higher floor = quieter rooms”
 of 5 bubbles SheilaPCn, 5 Jul 2016 | Read review
“Stay in the rooms on the back side of the street. The road noise could bother some people.”
 of 5 bubbles Lonnie2, 29 Jun 2016 | Read review
“Higher floor in the middle of floors”
 of 5 bubbles RaywL, 1 May 2016 | Read review
“Want great hotel experience? Chose a different hotel. Want a reasonably priced hotel that is safe and clean? This your hotel.”
 of 5 bubbles TexasTravels91, 24 Mar 2016 | Read review
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