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The room was dirty. The staff was lazy and rude. We didn’t have any towels in the room. When I spoke with the front desk I was told the hotel was out of towels. She also informed us to check back at 7:30 am the...More
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded yesterday
Thank you for your stay. Please accept our apologies as well every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we're sorry that did not happen...More
I want to say Amanda at the front desk Rocks My Socks! We needed to extend our stay a few more days. I booked through a third party website that keep giving us the run around but Amanda made it right! Amanda spoke to the...More
Thank Linda G
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 4 days ago
Linda, we appreciate you for taking the time to post your excellent review of Extended Stay America. We are thrilled to know your stay was made a perfect one by the courteous service provided by our staff. On behalf of our team including Amanda, we...More
Here's the bottom line......The manager is a really nice guy. He's relatively new, but you can absolutely tell that he's trying hard and has made some improvements. He comes to work early, leaves late, works hard. The staff are very friendly, and all of them...More
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 5 days ago
Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and like dour service. Having said that, we are sorry for the inconvenience you had while here. Your feedback is appreciated as it will help us improve our facilities...More
I was told the hotel is smoke free my room was stunk from cigarette
Unable to sleep room was just too smelly.. I complained and was told if you're not satisfied here you have an hour to leave that's part of their policy.. never again...More
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Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 3 weeks ago
Thank you for your feedback. We apologize for the smell of smoke you encountered while you were here. We work hard to provide a clean and comfortable environment and are sorry the smell compromised your experience. We will follow up on your concerns to ensure...More
I don't understand all the negative reviews...I've been here two weeks now and intend on being here much longer. The hallways do not stink, the place is not disgusting. I like it here! Its very quiet and you cannot hear neighboring rooms. The weekly rate...More
Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 29 September 2017
It was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation...More
US$59 - US$77 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stayamerica Round Rock, Tx Hotel Round Rock ,