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Hampton Inn & Suites Schertz

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Hampton Inn & Suites Schertz
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335 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Monterrey, Mexico
Reviewed 27 October 2016

As I said on reviews before this hotel keeps surprising me, the best quality of the hotel is the way the staff treats you, In a very respectful and polite way. The location and the comfort is GREAT! My family and I feel like it's a second home for us. See you soon!

Review collected in partnership with Hampton
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Helpful?
1Thank mariagM7706XD
Management response:

Fantastic to hear from you, here at the Hampton Inn & Suites in Schertz we aim to always ensure that our guests are receiving the best service and product. We greatly appreciate you taking time to review us and look forward to your next visit with us, we are very excited to have you stay in one of our newly...

Port Chester, New York
Reviewed 24 October 2016

I've been staying at this hotel for about 5 years when I come to visit family in San Antonio. It's outside the city, but there is easy access to any attraction. I will admit that (gasp!), I am a smoker, and one of the reasons I stayed here was that they had smoking rooms, but that is no longer true....

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Helpful?
Thank Beverly S
Management response:

First and foremost I want to thank you for your review and the loyalty you have shown us in the last 5 years. As you are correct about the transition from a smoking hotel to non-smoking we are more than happy to perhaps accommodate your stay by offering 1st floor room suite which provides easy access to the smoking sections...

Owasso, OK
Reviewed 22 October 2016

My son's soccer team recently stayed in this hotel. It has recently undergone renovations. It was quiet, clean, and the staff was friendly. The breakfast consisted of hot and cold items. I would stay here again.

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Helpful?
1Thank motherof3OK
Management response:

Great to hear that you had a great positive experience when we hosted your son's soccer team stay. It is always a pleasure to accommodate any and all types of events that bring our guests and their families to our wonderful city of Schertz. We greatly appreciate your feedback as our guests are the ones that help us in the...

Katy, Texas
Reviewed 26 September 2016

Bathroom sink was clogged, TV remote didn't work and the hotel is going through major renovations. Loud banging from construction starting early in the morning. I informed the hotel staff upon my departure of these problems and absolutely no attempt was made to address these concerns.

Review collected in partnership with Hampton
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Helpful?
Thank Patrick Y
Management response:

First and foremost I want to apologize for the inconvenience you incurred during your stay at our hotel. Here at the Hampton Inn & Suites aim to meet and/or exceed our guests expectations to ensure that they experience a more than amazing visit. I also would like to thank you for your feedback, it is of the utmost importance as...

Phoenixville, United States
Reviewed 12 September 2016

Wonderful place with a wonderful courteous staff who continuously strive to meet the needs of the guests. It has very easy on and off access to Interstate 35. The fitness center is small, but the selection of dumbbells and machines makes it easy to maintain a healthy life style while traveling.

Review collected in partnership with Hampton
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Helpful?
Thank Robert R
Haslet, Texas
Reviewed 11 September 2016

Large group of us stayed here for Labor Day float trip and the staff was over and beyond exceptional! They were helpful in everyway. They allowed us to use the lobby to play games and bring food in each night. Their hospitality was AWESOME!

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Thank vm442016
Palmhurst, United States
Reviewed 7 September 2016

The hotel was very clean. Upon arrival the front desk clerk was very friendly and polite. She offered us bottle water and told us about the morning breakfast. Nice place to stay and the location was perfect to find. We would stay there again.

Review collected in partnership with Hampton
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1Thank Ida G
Kitanakagusuku-son, Japan
Reviewed 7 September 2016

Staff responded extremely poorly to my requests for problems to be fixed and addressed, such as four large ticks found on beds, continuing extremely late after reminder housecleaning, and wet carpets.

Review collected in partnership with Hampton
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Helpful?
Thank Z9626VImichaelf
SarahVonn, Manager at Hampton Inn & Suites Schertz, responded to this review

Dear Z9626VImichaelf, First I want to thank you so much for taking the time to fill out this review on Trip Advisor. Here at the Hampton Inn & Suites by Hilton in Schertz, TX, my team and I pride ourselves on making sure every one of our guests are Hampton Happy while they are with us. I deeply apologize that...

Abilene, Texas
Reviewed 2 September 2016

Our stay was not as comfortable as I expect from Hampton. This was not entirely the Hotel & Staff's fault, although there was some contribution. First we encountered two families at the pool with unruly children, and one of these families again at breakfast. The children were jumping, cannonballing, into the pool with no regard for other guests. One child,...

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Helpful?
Thank Reighn9
OVILLA
Reviewed 1 September 2016

The hotel strives to be the very best. Breakfast is hot and delicious, the grounds are well groomed and the rooms are very nice. Very nice place to stay. Clean and comfortable staff is very well trained and friendly.

Review collected in partnership with Hampton
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Helpful?
1Thank Rgentrydal

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn & Suites Schertz hotel is located midway between San Antonio and New Braunfels. From the legendary historic landmarks of the Alamo and Spanish Governor's Palace to exploring the underworld marvels at Natural Bridge Caverns, there is plenty to keep you entertained. We offer easy access to I-35, Randolph Air Force Base, downtown San Antonio and a number of family attractions. Get a great night's rest on the comfortable clean and fresh Hampton bed®, and wake up to Hampton's free hot breakfast. Take advantage of free high-speed internet access in each guest room, a handy lap desk and MP3 alarm clock. ... more   less 

Additional Information about Hampton Inn & Suites Schertz

Address: 17702 IH 35 North, Schertz, TX 78154
Region: United States > Texas > Schertz
Price Range: $152 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Schertz 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hampton Inn And Suites Schertz
Hampton Inn & Suites Schertz Hotel Schertz
Hampton Inn Schertz
Schertz Hampton Inn
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Questions & Answers

Questions? Get answers from Hampton Inn & Suites Schertz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Location was quit and peaceful. Nothing more you can do to make it any better perfect get away.”
 of 5 bubbles Q5469ZUvincentl, 27 Dec 2016 | Read review
“No problem with noise on the third floor.”
 of 5 bubbles anng86, 2 Aug 2016 | Read review
“The conference room has accessibility to a small patio area (great for conference attendees to take a break) is handicapped accessible.”
 of 5 bubbles txlymphie, 11 Jul 2016 | Read review
“First floor suites are huge!”
 of 5 bubbles MitchF45, 10 May 2016 | Read review
“There is another Hampton Inn two exits south of this hotel in Selma/Live Oak.”
 of 5 bubbles 108beckyw, 22 Mar 2016 | Read review
5 of 5