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    Extended Stay America - Houston - Sugar Land

    13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (23)
    Room & Suite (25)
    Dining (4)
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    Overview

    • Excellent43%
    • Very good14%
    • Average7%
    • Poor13%
    • Terrible21%
    6 Jan 2017
    “**stars”
    23 Feb 2017
    “Amazing ”
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Fitness centre
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Houston - Sugar Land
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    Hyatt Place Houston/Sugar Land
    493 reviews
    #2 of 8 hotels in Sugar Land
     
    Hilton Garden Inn Houston / Sugar Land
    491 reviews
    #4 of 8 hotels in Sugar Land
     
    Drury Inn & Suites Houston Sugar Land
    140 reviews
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    Holiday Inn Express Sugar Land
    87 reviews
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    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Traveller rating
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    Reviewed 23 February 2017 via mobile

    Spent Friday and Saturday night here. I spoke with the general manager to help me set up my accommodations and she was very informative and helpful. The young man working the front desk when we arrived made the check in process very quick and easy....More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar Land

    Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay. Even better was reading your comments of satisfaction regarding the great customer service you received. Once more, thank you for posting your review. We look...More

    Reviewed 7 January 2017

    Great location!!! Entertainment,shopping and great food in less than a mile from location very affordable price with free Wi-Fi free and free breakfast. Rooms have kitchenettes perfect for Extended Stays roads are upgraded with vinyl floors and contemporary furniture.. friendly staff makes an even better...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar Land

    I appreciate you taking the time to write such a great review. I'm so pleased to hear that everything was to your standards. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other...More

    Reviewed 26 December 2016 via mobile

    Renting two rooms and by now I would have expected the weekly rate to have gone WAY down. Also, I still have not been notified about the return of my 1st months' taxes. Whether they've been credited to my account with the hotel or if...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar Land

    Thank you for your recent review of your stay. I am sorry to hear that you were not given specifics of our protocol upon check in. As this hotel’s manager, I can assure you that I have counseled all the staff to ensure your experience...More

    Reviewed 19 December 2016

    Pictures can be deceiving. Even though the price is right. The location is great, yet it seems to be on the "wrong side of the tracks". Breakfast is granola bars, small muffins and instant oatmeal, so don't expect fresh fruit! You pick up your own...More

    Helpful?1  
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar Land

    Thank you for your recent review of your stay. The pest issue you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am having the room treated. Thank you very much for providing us with your feedback. If...More

    Reviewed 24 October 2016

    My room was clean and the service was excellent. The staff was very friendly and understanding. The whole staff met my needs in a timely manner.I stayed there for three weeks and the whole time was a good experience. I felt comfortable. I strongly recommend...More

    Helpful?
    Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar Land

    The team and I appreciate your remarks. I am glad you were pleased with the cleanliness of your room and the customer service provided by our staff. It also good to know you received consistent service and accommodation for the three weeks you stayed with...More

    Hyatt Place Houston/Sugar Land
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    Hilton Garden Inn Houston / Sugar Land
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    Drury Inn & Suites Houston Sugar Land
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    Holiday Inn Express Sugar Land
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    About
    Amenities
    • Top amenities
    • Free Parking
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Breakfast included
    • Meeting Rooms
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$66 - US$93 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    Photos
    Traveller (23)
    Room & Suite (25)
    Dining (4)
    Pool & Beach (2)
    Nearby
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    Nearby Restaurants
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    Anonymous Artisan Bites and Coffee Bar
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    Nearby Attractions
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    Questions & Answers
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    Room Tips
    "Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
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    "Avoid this hotel AT ALL COSTS!"
    Read review
    "Ask to see the rooms first"
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    "Get a room away from the freeway"
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