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Extended Stay America - Houston - Sugar Land

124 reviews
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Traveller (23)
Room & Suite (27)
Dining (4)
Overview
  • Excellent39%
  • Very good12%
  • Average9%
  • Poor16%
  • Terrible24%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (124)Write a Review
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All reviewsfront officethree weekscontinental breakfasti highly recommend this hotelthe general managertxbugsrefrigeratorprintercouchhighwaybeddingmall
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21 - 25 of 124 reviews
Reviewed 19 June 2017

The room smelled like an ashtray! The toilet was gross! I could never find someone at the front desk. I will never stay at one of these hotels again, and I am actively telling everyone I know to avoid them as well.More

Review collected in partnership with Extended Stay
Thank 907irmar
Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 20 June 2017

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We are taking appropriate steps within our housekeeping and front...More

Reviewed 10 June 2017

I guess third time is a charm, it took us 3 rooms to get a decent one. I will say it is no fault of the office staff, they were MORE THAN HELPFUL. Corporate needs to come in and repair and rooms need to be...More

Review collected in partnership with Extended Stay
Thank Andy B
Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 11 June 2017

Thank you for taking the time to evaluate your stay. We are pleased you had an overall nice stay and loved our service. However, we are sorry for the inconvenience caused. Your feedback will be shared with our management to take corrective actions immediately. We...More

Reviewed 9 June 2017

After camping/couch surfing for a week in the Houston/Sugar Land area my night at the extended stay was a nice and refreshing night. The price was very reasonable and the service was great. The A/C worked very well. And the bedding was very nice and...More

Review collected in partnership with Extended Stay
Thank 199claytong
Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 10 June 2017

Thank you for posting your kind review of Extended Stay America - Houston - Sugar Land and for letting us know that you had a relaxing stay with us. We are thrilled that you loved our courteous service and the great value we offer for...More

Reviewed 4 June 2017

this is not acceptable when you continental breakfast then serve only coffee and hot water in the morning. no a boiler kettle for people to drink some clean water if not at least provide a vending machine.More

Review collected in partnership with Extended Stay
Thank CoCu H
Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 6 June 2017

We apologize for the disappointing stay you had with us. We appreciate you sharing your concerns and ensure you that they will be addressed to the respective teams in an effort to improve our service and facilities. Everything we do is aimed at providing you...More

Reviewed 19 May 2017

During the 9 days that I stayed there my room was not cleaned once. I had killed 5-6 cock roaches in the room, and complained to the front desk many time. The hotel rooms look very dated overall on the inside. Very small breakfast selection,...More

Thank Kris B
Response from 00esa, General Manager at Extended Stay America - Houston - Sugar LandResponded 21 May 2017

Kris, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately...More

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About
Amenities
Top amenities
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$64 - US$80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$64 - US$80 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (23)
Room & Suite (27)
Dining (4)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Try upstairs rooms."
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"Stay at the hotel next door instead - Spring Hill Suites"
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"close to stairs since elevators were iffy"
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"Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is..."
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