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Not the best cleaning staff. That's for sure. The swimming pool look like a big hot tub that's really dirty all the time. The room always smells. I do not know how long your supposed to clean a room in a weekly deal. But I'm...More
Response from Manager_11525, Manager at Extended Stay America - Houston - Sugar LandResponded 23 July 2015
Thank you for your recent review of your stay. I am sorry to hear of your concerns regarding the cleanliness of the pool and our housekeeping. I have shared your comments with our team to ensure our housekeeping standards are met and will ensure the...More
After online booking a non-smoking room at this hotel, I walked into a room that smelled strongly of cigarette smoke. The receptionist reassigned me to ground floor room where the lock was broken on one of the windows leaving easy outside access. I also noticed...More
Hotel has recently been renovated and everything is in great condition. The value you get here is great! I spent two weeks here with a friend for a training course and was very well taken care of. The staff were very helpful and always asking...More
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 15 April 2015
Thank you for your review of your recent stay with us. We appreciate your kind comments about our great value, friendly staff and clean and spacious rooms. We at Extended Stay Hotels strive to make sure that all of our guests are happy with their...More
I booked a 2 bedroom unit for my parents by calling Extended Stay America and received a confirmation number which confirmed a 2 bedroom unit and my parents also called the hotel directly to later confirm, but upon arrival we were told the 2 bedroom...More
When we checked in the hotel seemed nice, little dated, but not too bad. After staying there for a month, we weren't getting the weekly house keeping, turned out those little tags saying "Do Not Disturb" even if the house keeping staff see you they...More
Thank Keith R
Response from Manager_11525, General Manager at Extended Stay America - Houston - Sugar LandResponded 26 January 2015
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff and the great service you received during your stay. I am glad that our hotel and amenities met your needs. Again , thank you...More
US$65 - US$112 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Texas Gulf Coast >
Also Known As
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land ,