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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Sugar Land
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Showing 94: English reviews
Kisumu, Kenya
Reviewed 10 March 2014

First, I'd like to say that the afternoon and evening staff are friendly and helpful. I can't fault the front desk employees for lack of support from management. How bad is this hotel? Let me count the ways. The first time that I stayed here, my room wreaked of stale cigarette smoke. All the bed linens were completely saturated with...

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2Thank aventouring
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am glad that you found our staff to be friendly and helpful. I sincerely apologize that the cleanliness of our hotel did not meet your expectations. As well, I am sorry that your room smelled so strongly of cigarette smoke. I will be meeting with our housekeeping staff to review...

Houston, Texas
Reviewed 15 February 2014

I really wanted to give this hotel a chance. I have stayed here for a month and twice I have had security concerns within the hotel. On the first occasion, I accidentally discovered that my door was opening without any key activation. That was resolved later after my complain. The excuse was the door battery was weak. The second occasion...

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1Thank Ngozi A
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review about your stay. I am very sorry for the issues you experienced at our hotel. As this hotel's manager, I can assure you that we take guest safety very seriously and are currently addressing the issues you outlined. It is our hope to rectify the situation and ensure that future...

Loveland, Colorado
Reviewed 10 February 2014 via mobile

This hotel is kinda like most Extended Stay hotels. The room has a full size fridge, burners, a microwave, a coffee pot and all the utensils to make a meal. My room was missing a toaster. The cleanliness was ok. Our carpet was badly stained with something blue. My reason for staying here vs a closer Extended Stay to where...

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1Thank James7979
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

James - Thank you for taking the time to write a review about your stay. I sincerely apologize that you had issues with the exercise equipment. In response, I have contacted our vendor to come and provide service so this is not an issue in the future. Also, I apologize for the level of cleanliness in your room. This is...

Houston, Texas
Reviewed 24 January 2014

The staff was great! The hotel is clean and spacious. House keeping comes every day regardless if you are staying or not. I felt very safe and comfortable here. I had company from some work friends and they were attended to with the same customer care.

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Thank jamie w
Reviewed 23 January 2014

I moved across country and stayed at the Comfort Inn and Suites (Texas must be known for big bugs - had the same issue in South Carolina). While exploring the area and wanted to change hotels, I found this great hotel (Extended Stay America - Sugar Land TX) to call home. The staff was EXCELLENT from the moment that I...

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Thank Tuhlia
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very happy to read your feedback regarding our excellent staff and the cleanliness of your room. As well, it’s great to hear that you were able to take advantage of our convenient location. Thank you for providing us with your comments. We hope...

Lake Jackson, Texas
Reviewed 20 January 2014

First, ask specific driving instructions because the location is difficult to get to. I called the night before our reservation to confirm & make sure they had a King size bed available since my husband & I are not small people. I was told by the person on the phone, that they had a "special priceline only room" & the...

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2Thank GeralynkR
Manager_11525, Owner at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our staff and the cleanliness of your room did not meet your needs. I met with our housekeeping staff to address these issues and your comments will be very useful as we work toward better serving our guests. I am sorry that you were misinformed about the...

Plano, Texas
Reviewed 30 December 2013

It was a Thanksgiving weekend visit with family for us and our son. Based on the price, pictures and some reviews, it seemed like a good nearby choice. When we arrived, we actually tried to check in at the wrong hotel - the Extended Stay Stafford is just a mile or so up the freeway. Based on our stay, that...

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2Thank s2mc
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am very sorry that your room and our grab-and-go breakfast did not meet your expectations. As this hotel's manager, I can assure you that your comments have been brought to the attention of our staff, and we are working to enhance our offerings moving forward. As well, since the breakfast...

Toronto, Canada
Reviewed 16 December 2013

Just finished a two week stay here, the room had mold everywhere.. The a/c heating units had a disgusting amount of mold buildup in the vents.. Bathroom walls and ceilings were covered in mold. The room had a horrible stench 24/7 ; not to mention the 2 cockroaches I witnessed crawling down the hallway.. The wi-fi service does not work...

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1Thank Mapleleafs21
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you encountered these issues during your stay .I discussed your comments with my team and our maintenance and housekeeping staff will be servicing each room to ensure that there isn't mold. We have contacted our pest control company to do a treatment as well. Thank you again...

Houston, Texas
Reviewed 29 September 2013

Good place to stay. It’s very much near to Houston, Stafford. If you don't have car then Walmart, Sam's club, Indian restaurant and small lake side restaurant is very much near. Staff is really helpful.

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Thank Rohit S
Richmond, Texas, United States
Reviewed 4 September 2013

You have to experience the warm home greeting you get when coming home for the holidays and the feeling of genuine care from Monique Joseph. She has gone over and beyond to make my time here at Extended Stay America (sugar land, tx) a memorable cone. It's not very often that you meet a perfectly stranger that shows you that...

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Thank Tim D
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Tim - I received a copy of your review and wanted to take a moment to personally respond. We appreciate the kind comments about the customer service provided to you by Monique. Also, I am sorry to hear about your injury. We are working to remedy the issue with the drain pipe to ensure this type of incident does not...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $114 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
 of 5 bubbles lasheenar, 23 Oct 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Bed linen stain
  • Dilapidated Kitchen
  • Hair in bed linen
 of 5 bubbles adamrV410OH, 17 Oct 2016 | Read review
“Ask to see the rooms first”
 of 5 bubbles Sorina724, 28 Apr 2016 | Read review
“Get a room away from the freeway”
 of 5 bubbles wgn, 26 Oct 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
 of 5 bubbles Sloopy54, 20 Feb 2015 | Read review
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