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Sugar Land Marriott Town Square

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Sugar Land Marriott Town Square
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Sugar Land Marriott Town Square
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Showing 804: English reviews
Belo Horizonte, Minas Gerais, Brazil
Reviewed 21 January 2017 via mobile

The location of the hotel is excellent. Close to restaurants, shopping mall and supermarkets. The room was very big and comfortable. Hotel staff was also something very positive. Excellent for conventions. I will probably stay there again in future trips to Houston.

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Helpful?
Thank Cristiano L
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Cristiano L, Thank you for coming to stay with us and sharing your experience on Trip Advisor! I am so happy to read you had a great time with us. I agree about our location, it is very convenient. We are looking forward to the opportunity to host you again in the future. At your service, Taylor Goldenthal Guest...

Houston, Texas
Reviewed 20 January 2017

I only stayed in a suite during my wedding (which was held in this hotel) and as it was a pleasant experience, stopped on New Years eve for a desert at the "Burning Pear". MISTAKE! The very short lady behind the bar rudely informed me that she was not going to make the coffee we ordered. We are not suppose...

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Helpful?
Thank deon-keyser
Texas
Reviewed 19 January 2017

Nice room, clean, beautiful hotel BUT I'm so tired of higher class hotels not having a coffee maker in the room! UGH! I don't want to have to go downstairs or call room service... I just want to wake up and make my coffee. And no free wi-fi? Come on Marriott, stop being so cheap... even Chik-fil-a and McDonalds offer...

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Helpful?
Thank granipc
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Granipc, Thank you for coming to stay with us! We actually do have coffee makers in all rooms, they are located above your mini fridge. I am sorry we did not inform you at check-in of it's location. With regards to wifi, all Marriott rewards members have complementary wifi access in guest rooms. It is free to sign up,...

Sugar Land, Texas
Reviewed 13 January 2017

Our stay here wasn't as great as the last two times we stayed here. The bed was comfortable and room was quiet, but we noticed mold on the ceiling in both our room and the bar. Hubby pointed it out to bar staff and they replied with, "they're flies and gnats." (I'm sure they were told to give that response)....

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Helpful?
Thank MrsChadlc
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear MrsChadlc, Thank you for coming back to see us again, and thank you for bringing the issue to our attention. We have notified appropriate members of our leadership team to take care of it.

Oak Park, Illinois
Reviewed 3 January 2017

we were there over the Thanksgiving holiday, which seemed like a quiet season for this place, so that could be an excuse for what we thought was a pretty mediocre overall experience. first the positives: the location is great, right in Sugar Land's downtown and close to lots of places to eat and shop, the staff was helpful and receptive...

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Helpful?
Thank seanoseano
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear seanoseano, Thank you for taking the time to share your experience with us. I want to apologize for our pool area not being in good working condition during your trip to Sugar Land. I hope it did not negatively impact your overall experience too much. Wishing you a happy and healthy new year, Taylor Goldenthal Guest Services Manager

Houston, Texas
Reviewed 2 January 2017

First, I have to say we were extremely happy with the view of the New Year's Eve celebration - thanks to the staff for getting us this great room as requested. In addition, the staff was friendly and accommodating. The location is excellent, there is shopping, food, drinks all within an easy walk; as well as much more if you...

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Helpful?
Thank TravelingDeborah
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear TravelingDeborah, Happy New Year! Thank you for your detailed review of your experience. I apologize you found the beds and pillows not to your liking as well as the selections offered at the breakfast buffet. I do hope you reconsider and stay with us again in the future, nonetheless thank you for staying with us and for sharing your...

Henderson, Nevada
Reviewed 31 December 2016

This is am excellent hotel many with many restaurants and shopping venues close by. We did not try the hotel restaurant but did eat at other places. The real drawback is the parking and the traffic in the area, We stayed around the Christmas Holiday and the shopping traffic was extra bad.

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Helpful?
Thank TexasCruiser001
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear TexasCruiser001, Thank you for your review and sharing your experience. I am glad you enjoyed it overall, the traffic around the holidays is unusually bad, it is typically not quite so chaotic. We hope to see you again in the future.

Toronto, Canada
Reviewed 28 December 2016

This hotel is conveniently located next to everything you'd like to do in Sugar Land! Plenty to do...from shopping, to kids attractions, to relaxing walks...and very easy access to highways and routes that can take you into downtown Houston! We've been staying at this property for years (likely since its opening), and it's now a fixture on our family trips...

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Helpful?
Thank Emad_Tadros
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Emad T, Thank you so much for your kind words! It is a pleasure to continue to host you and your family. Wishing you and yours a happy new year. Looking forward to your next visit, Taylor Goldenthal Guest Services Manager

Reviewed 27 December 2016

My husband and I stayed here over the weekend and we were so joyfully surprised. The hotel is the perfect location. So many restaurants and shops to choose from, and the mall all within walking distance. The staff was so courteous and professional. We are looking forward to our next stay. The only thing that we saw that need some...

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Helpful?
Thank Elaina J
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Elaina J, I am so happy to see that you and your husband had a great weekend with us! Apologies for the condition of our pool area and hot-tub, we are working on improving that area. We hope to see you both again in the future.

Reviewed 22 December 2016 via mobile

We booked this hotel for our family to stay for our son's wedding at the Pecan Grove Plantation. Hotel was beautiful, rooms very comfortable, and staff was fabulous! We stayed for 6 days and never had a bad day. We only had breakfast at hotel and it was very good. Bar was good too. Staff at front desk was friendly...

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Helpful?
Thank Joyce J
Taylor G, Guest Relations Manager at Sugar Land Marriott Town Square, responded to this review

Dear Joyce J, Thank you so much for your kind words. Congratulations to you and your family on your son's wedding! Happy holidays, and we are looking forward to the opportunity to host you again. At your service, Taylor Goldenthal Guest Services Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Burning Pear
The Burning Pear
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry

Additional Information about Sugar Land Marriott Town Square

Address: 16090 City Walk, Sugar Land, TX 77479-6539
Region: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $194 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sugar Land Marriott Town Square 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Sugar Land Marriott Town Square Hotel Sugar Land
Marriott Sugar Land
Hotel Style:
#1 Family Hotel in Sugar Land
#1 Romantic Hotel in Sugar Land
#1 Business Hotel in Sugar Land
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Questions & Answers

Here's what travellers have asked, with answers from Sugar Land Marriott Town Square staff and other travellers.
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Questions? Get answers from Sugar Land Marriott Town Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“WiFi is free if you belong to the Marriott program”
 of 5 bubbles gcg3refs, 20 Mar 2017 | Read review
“Become a Rewards Member!. There are some "Free-Bees" on the 8th Floor Concierge Room that you wouldn't other wise have access to.”
 of 5 bubbles andytt2015, 19 Mar 2017 | Read review
“We were at the front of the hotel, near (external) traffic and a restaurant with live music. We noticed it, but it didn't keep bother us.”
 of 5 bubbles tomis704, 23 Jan 2017 | Read review
“Great for New Year's Eve”
  • Plaza view
  • bed
  • shower
  • bathroom
 of 5 bubbles TravelingDeborah, 2 Jan 2017 | Read review
“We stayed on the top floor and the freeway traffic noise was minimal.”
 of 5 bubbles TexasCruiser001, 30 Dec 2016 | Read review
5 of 5