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So my wife and I with 2 of our 4 children traveled from the Austin area to Terrell, TX for a baseball tournament this past weekend. We arrived around 4:00 that Friday afternoon and checked in. No problems there but our room as we entered...More
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 3 weeks ago
Thanks for choosing to stay with us for your baseball tournament and sharing your experience. While I'm glad to know that our hotel managers tried to make amends, I'm sorry about the outdated state of your room, noise from other guests, and missed...More
My husband and I are staying at the Holiday Inn Express for business.
The first night we arrived I had to call the front desk at least three times.
The women at the front desk(Pircilla) was so polite and helpful.
The next morning we had...More
I’m not usually a complainer... it just FYI if you are going for the pool...don’t! The inside pool is so foggy with chlorinated fog that you can hardly breathe and there were no lights on on at night. I spoke with the front desk and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 19 February 2018
Thank you for your recent stay with us and reviewing our property. I am very sorry for the shortfalls you have noticed with our swimming pool and the service and response you had from our staff fell below your expectations. We highly value...More
Facility, check in, room size, & micro-fridge are nice. What's lacking is attention to service, cleaning and extras like supplying coffee packs. Cleaning is minimal, we left the room around 10AM, and removed the do not disturb key. Upon our return the housekeeper had gone...More
Thank Nolan H
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 9 January 2018
Hi Nolan H,
Thanks for choosing us for your lodging needs, we appreciate your feedback. I'm glad to know that you found our check-in process and room setup to your liking. On the downside, it's sad to learn that you were let down by the...More
We stayed 6 nights on a recommendation from a family member. All of the front desk personnel were wonderful and tried to fix all the problems. A live cockroach jumped out my shoe one morning. They changed our room. Next room, the overhead lights wouldn't...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 15 December 2017
I appreciate you sharing your review and for being our guest. I assure you that we are committed to delivering quality in all aspects of the guest experience. However, I am sorry to hear that the cleanliness of the room and the maintenance...More